Jump to content

limetones

Member
  • Posts

    182
  • Joined

  • Last visited

Posts posted by limetones

  1. I am having the same issue. The order was placed 2 days ago. I got a notification about the order and i could see that there are attached files from my android device, i saw only one file out of three and then i opened the order page on my computer to get the other two, nothing is there!. As per buyer’s message they did sent the files. I asked the buyer to resend the files, the buyer is not active.

    I asked the customer support, i also told them the deadline is 2 days. They said there were no files attached, also sent me a screenshot explaining that the buyer left nothing.

    cs1.png.bf93a3f39563f02f970f369910715275.png

    But when i sent the android screenshot where the attach file is clearly seen, they admitted that the buyer did attached the files.

    CS.png.9fad4cde52e994642c851fccb707c261.png

    They said they’ve moved the ticket to their tech team and till now after about 24 hours, nothing from the technical team nor from CS.

    I just sent a dispute request to the buyer.

    • Like 4
×
×
  • Create New...