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mountdesign

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  1. @Kesha I want to share my thoughts on the recent overhaul of the Level system, specifically the introduction and significant weight of the Success Score. While I acknowledge and appreciate the intent to refine the platform's quality and performance metrics, I believe certain aspects of this update may inadvertently place undue pressure on seasoned sellers, myself included. My journey on Fiverr over the last two years has been marked by the completion of over 21,000 orders, a testament to my dedication and the trust my clients place in my services. Throughout this period, I've maintained a consistent level of quality and service without any indication or feedback from Fiverr or my Success Manager that my performance was lacking. The sudden shift to a system where a newly introduced Success Score dictates one’s level—with mine currently at 4—poses a significant challenge. The requirement to potentially rectify or improve upon two years of operational metrics within a 30-day window is not only daunting but arguably unrealistic. This stark transition from a Level 2 to a potential Level 0, based on these new criteria, raises concerns about the feasibility of such adjustments in a short span. To address these challenges and ensure a fair evaluation process, I propose a more balanced approach: considering the most recent 180 days of a seller's activity for the Success Score calculation, coupled with a 60-day grace period for any necessary adjustments. This method would provide sellers with a reasonable timeframe to adapt to the new metrics without negating their historical contributions and performance on the platform. Adopting this suggestion could significantly mitigate the risk of demotion for many high-performing sellers, preserving the platform's integrity and competitive spirit. More importantly, it aligns with Fiverr's goal of enhancing service quality and buyer satisfaction, by maintaining a motivated and fairly evaluated seller community. This balanced approach ensures that both new and established sellers are given equitable opportunities to succeed and grow, ultimately benefiting the entire Fiverr ecosystem—sellers, buyers, and the platform alike.
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