Jump to content

ridwansugi

Seller Plus Member
  • Posts

    865
  • Joined

  • Last visited

Posts posted by ridwansugi

  1. On 12/16/2023 at 1:35 PM, crownmediaa said:

    Doing this will lead to a warning or account suspension since discussing reviews with buyers is strictly prohibited.

    Not at all.

    What I suggest is to ask for input from our buyer on how to improve our service better. This is a standard practice when our customers are dissatisfied with our services.

    Not to request the buyer change their review.

    and another point:

    The seller allows the buyer to be reminded to leave a review. Even the Fiverr Success Manager encourages us to do so.

    What is not allowed is to ask for five-star reviews or ask to change their review (this is a review manipulation).

     

    • Like 6
  2. On 8/2/2019 at 7:20 PM, shreya455 said:

    Hello there!! Last night I completed job without revision,and today client gave me a 4.7 stars and comment with “Fast delivery. Looks good. Good value."He gave me tip as well
    Now my gig rating is 4.9 but for me 4.7 is a mystery:wink:Do you have any idea about this?

    If this buyer wants to order again, ask the buyer why he is not 100% satisfied.

    Ask the buyer for input on how to improve our services further.

    Remind the buyer that the review below 5 was actually hurtful to our gig performance, and we need input from him/her to make our service better.

    This way, buyers will take note and mostly leave a 5-star rating on their next order.  (NOT 4.7 / below)

     

     

     

    • Like 6
  3. On 9/5/2023 at 2:02 AM, fsilva1975 said:

    I have reached CS, they say reviews can't be changed. 
    Best I can do is to block the buyer for being non-ethical.

    Well, mine happened long before when Seller could see Buyer's Review first. (around 3-4 years ago)

    I'm a seller, and once able to change my Seller Review.

    I asked CS help to change my review from "Bad Mad Seller Response Review - to More Professional Response"

    Fiverr CS is willing to help change it.

     

     

     

     

     

    • Like 4
    • Up 2
  4. Hi there.

    I think you are overconfident with your gigs.

    For SEO title GIGS:

    • The thumbnail is blurry.
    • Wrong choice of type font.
    • Embossed 3D Youtube logo for this kind of business gig???
    • In the third image, most of your image is poorly made. Lots of unfinished editing there. 
    • Black and Yellow Theme for this gig theme?
    • You should learn more about marketing techniques and color phycology.

    Second GIGS: same problem.

    and your descriptions are not convincing. Very standard.

     

    Just my two cents.

    Best of luck.

     

    • Like 6
    • Up 1
  5. Hi there

    About this

    "After a few hours, he came to me saying that it's not good it's not responsive for mobile. I told him the design you sent is not possible on mobile but it's responsive for all devices above 500px. "

    Part of this is your fault though.

    As professional Sellers,  we should check the task throrughly and provide Buyers with an accurate explanation of the project. Don't accept the order, and at the end told the Buyer that it's not doable.

    Of course Your Buyer not happy about this.

    Next time, you should explain upfront to the client. 🙂

    • Like 14
    • Up 1
  6. Hi there.

    When I start my journey 5 years ago.., I didn't start with $5. (even though fellow new seller offer $5)

    I look for my main TRS competitor and offer my gigs with $20 (New seller)

    As long as you are great with your services, people will recognize you and will make an order.

     

    • Like 11
  7. Hi there.

    For me is a BIG NO.

    Explain to the Buyer kindly, that the Seller can't start working on the project before BUYER accept the offer or make an order.

    Second: Explain that Buyer pay the project after Buyer accepts the delivery. If Buyer didn't satisfy with the delivery, Buyer can ask for revisions.

    If after this explanation, Buyer still insists on not making an order, it's better to pass the project.

     

    • Like 10
    • Congrats! 1
    • Thanks 1
  8. If you want to avoid this.., then you should look for a higher-rate buyer.

    Don't spend your talent on a $5 job. 

    Higher Buyer Rate --- Fewer Revisions --- High Chance of Repeat Order --- Fewer Problem.

    Lower Project Rate --- More Revisions --- Less Chance of Repeat Order --- More Drama like Korean Drama Series.

     

    • Like 7
    • Congrats! 1
    • Thanks 3
  9. Permanently Disabled

    The account was disabled and will not be restored.
    When this happens, the customer cannot log into the account at all, and the reason it was disabled was due to a serious violation of our Terms of Service. Sellers with funds available for withdrawal will need to wait 90 days to withdraw, as described in our Terms of Service.

    Sellers will then receive an automatic email that allows them 7 days to withdraw the funds.
    Buyers can receive an immediate refund of any funds available on their Fiverr Balance.  

     

    So.. NO.., You can't get your account back.

     

    • Like 16
    • Up 1
  10. Hi there.

    As fellow designer.., A long as you put fiverr watermark on the delivery, they should have a problem selling your art.

    Plus.., it's not easy to remove colored watermark. It tooks times and effort. 

    Second, They can't download the source files, until they accept the delivery.

    Third, always reduce the resolution for artwork like this. For example, 1000x1000 pixel are good enough for people to check the delivery. 

    BUT 1000x1000 is too small for printing quality resolution.

     

    Maybe this can help 🙂

     

     

    • Like 8
  11. 3 hours ago, vickieito said:

    Once I increased my prices (and increased the quality of my gig images so that I could command higher prices), I started to receive less spam.

    Another case happens to me.

    Because of huge gigs impression increase... i receive lots of spam.

    1-3 spam /day FROM fellow SELLER asking for jobs. It's from that 3 country  that start with "Hi Sir..."

    Fiverr need to solve this problem.

    • Like 10
    • Sad 2
  12. I just had a Zoom meeting with my Success Manager.

    She said Seller can ask Buyer to provide Seller a honest review. CM even encourage me to ask every Buyer if they didn't leave any feedback.

    BUT NEVER ask to leave "GOOD review / 5 STAR rating ". It counts as review manipulation.

     

    • Like 16
    • Thanks 1
  13. Wait until deadline 12 hour less.s

    If Buyer didn't response, best solution is contact FIverr CS, ask them to cancel the order without penalty. 

    Explain that Buyer is misbehave, didn't provide any information and not respond to any message.

    Hopefull CS can help you cancel the order without getting penalty.

    • Like 6
    • Up 1
×
×
  • Create New...