Hello Fiverrains !
Hope you are all fine
I just had a bad experience with a client, which is a first in my 6 years using Fiverr .
In short, I run a translation gig and my reviews are excellent. a fiverr business client placed an order for translation directly on my gig 3 days ago, it was a small task that only costed 10$, I translated the file and delivered it, he came back two days later saying that the translation is all wrong and it is most likely google translation (although it is not), I apologised for him not liking the delivery and offered a refund.
He came back today, refused the cancellation request, and mentioned some mistakes in my translations (actually, there was a mistake from my side, I misunderstood a couple of sentences and an abbreviation, but it happens), I expressed my sorrow and apology, and sent him a modified version, and offered refund once again. He replied saying that he doesn't want the fixed file, neither the refund, and all what he wants is to sue me as the press was released and caused him problems. he is accusing me of fraud.
I don't know what to do now, I contacted CS requesting that they cancel the order, but they said that the client must agree to it first
Also, I have a point, he didn't accept the order in the first delivery, but he actually used the translation and released it, which I consider the true fraud act here since he could have cancelled the order anytime after using the file.
Looking forward to hearing your advice, thank you 🙂
