Despite having a consistent ranking of 4.7, no negative feedback, no cancellations, and a high number of repeat orders, my gigs have been disqualified.
I am writing to respectfully express my concerns about the lack of transparency on Fiverr regarding the internal ranking system and its impact on sellers. Despite my inquiries, I have been informed that this information cannot be shared with those it affects (us sellers.
I understand that Fiverr may have concerns about the potential misuse of this information, but as a seller, it would be incredibly helpful to have more information about how to maintain a high-performing gig and avoid disqualification. This would allow us to better understand our performance and make necessary adjustments to improve.
I kindly request that Fiverr consider providing more clear guidelines and information about what qualifies a gig to be promoted and how to maintain this status. This would provide sellers with a fair and equal opportunity to succeed, and I am confident that it would be greatly appreciated.
Thank you for your time and consideration.