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cubittaudio

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Everything posted by cubittaudio

  1. I think this is a typo by the OP, one I’ve made before, confusing buyer and seller. This is a buyer, asking a logo designer if they would design a logo for them. It says so in the message. Nothing wrong with that whatsoever. He corrects himself in the next line;
  2. Where have you seen that? @adefmade doesn’t provide logos - his profile offers CAD/technical drawings etc. And it would appear he’s messaging a logo designer to enquire about a logo. All looks legit to me?
  3. As @uk1000 has said, the issue is that CS are taking up to 10 days to reply at present. So you need a ‘workaround’. If it were me, I would put the order into Dispute via the Resolution Centre, and request that the order be modified to cover the cost of the work. The buyer might accept, in which case, happy days! You can proceed with the order. If the buyer does nothing, the order will automatically cancel after 2 days in Dispute. If the buyer rejects your offer, then put the order immediately back into Dispute, this time for a cancellation. If they decline your cancellation, just put it back into Dispute, Cancellation. Repeat this as often as you need to, until your buyer takes the hint. Your buyer will get the hint eventually and lose interest. Remember - nobody can force you to do something you don’t want to do.
  4. Do not manipulate buyers to provide positive feedback.Only tell buyers to reach out to support if they asked you first about removing their feedback.i didnt speak to buyer at all. “Feedback that violates our TOS would contain false statements or abuse towards the seller.” how is accepting my gig 3 days delivery then telling me in chat “it will be done in 1 day” is not abuse toward seller and against tos, (buyer agree to time delivery when buying gig) and then ordering me like slave to finish it in 1 day But from what I can see, the feedback doesn’t break the TOS. The feedback is simply that they didn’t like the work. That’s personal opinion - there isn’t much that Customer Support can argue against that. It’s not factual, because it doesn’t have to be. It’s opinion, nothing more. Buyers are allowed to leave their opinion of your work. I’m not saying how you were treated is right, because it sounds like you’ve had a miserable experience… but I wouldn’t hold your breath about getting this feedback removed I’m afraid.
  5. @shmaelgraphics Honestly, you’ve been unbelievably lucky. You were lucky to get 4 stars for communication. Writing things like “Are you there? Mam!” and “You did it wrongly” and “I will be waiting for your response now”, I would have given you a 1 for communication. You come across as rude, entitled and aggressive. And you were lucky Customer Support only gave you a warning, and not something worse.
  6. You don’t have any gigs associated with your user profile “midhun_n” - so you’ve got a 2nd Fiverr account I assume?
  7. In another life, I always fancied the idea of opening a coffee shop. I don’t think I ever will, but if I do, day one I’ll be strolling into my local Starbucks, asking to speak to the manager, and explaining to them that all future customers need to be sent to my coffee shop instead. Fairness… :roll_eyes:
  8. I’m afraid you’re a long way off where you need to be in order to have a buyer trust you enough to place an order. You have a lot of gigs, and I don’t have time to look at them all - but let’s just start with one of your thumbnails… Screenshot 2020-08-21 at 12.11.001454×872 126 KB Can you see the issues here? I count at least 5 serious errors. You need to be able to recognise and fix these issues - you can’t rely on people in the forum telling you your mistakes. How will that work if a buyer actually orders from you?Also, one of your other gigs says you’re a professional thumbnail designer… is this honestly the best example of your work? If it is, I hate to be blunt, but I don’t think you should be offering your services as a designer just yet.
  9. We got this little gem the other week… Screenshot 2020-08-21 at 08.06.421224×252 35.8 KBI can only assume that Fiverr are either so swamped that they’re not investigating reports, or that something like this gets a slap on the wrist/first warning, as the seller is still happily active, more than 10 days later… 😬
  10. Your explanation of what happened isn’t very easy to understand, which I suspect could have played a part in why the order didn’t go successfully. But to be clear… So rather than allow the seller the opportunity to revise, you requested a cancellation, then declined your own cancellation, then decided to open a new cancellation? If I were your seller, I’d find this behaviour extremely confusing, and suspicious. I’m afraid you sound like someone who might be quite difficult to work with - I still don’t really understand your original post here, so it’s possible that your seller also failed to understand what you wanted. Jumping straight to cancellation (as a buyer) is a pretty obvious sign of a scam from the perspective of a seller, so it’s possible your buyer assumed that YOU were a scammer due to your behaviour, and opted not to communicate with you anymore. Why would you jump straight to cancellation, rather than try and work out the situation? There’s nothing about what you’ve said that makes me assume your Seller is a scammer. Freelancers are, for the most part, just real people trying to earn an honest living. Keep that in mind when ordering, and keep in mind that you might have to work extra hard to ensure your Sellers (who may not be from the same country as you) TRULY understand your brief…
  11. Interesting. I’m always a bit skeptical when it’s from Customer Support; they tell different sellers different things about established practices like cancellations, so until it comes from somewhere more official, I wouldn’t necessarily bank on this being accurate. Certainly all the wording I’ve seen so far suggests that Fiverr will expect sellers to have some tangible experience and success on the platform before they make this available to them. But I guess we’ll see.
  12. Where have you seen this? There has been no indication that “all sellers” will be getting this. We’re a Top Rated Seller, and we still don’t have access to it. If you’re a Level 1 or Level 0 seller, I would work on the assumption that this won’t be made available to you, and focus instead on reaching the criteria needed for it to become available.
  13. I hate to state the obvious, but… If you’re a “Lead Generation Expert”, with “2 years experience in Lead Generation”, wouldn’t it make sense for you to use those skills to generate some leads for yourself? That would be a bit like me saying - I’m a chef with 5 years experience working in the best kitchens in the world. Can anyone tell me how to make myself some dinner?
  14. So you were changing feedback that you as a Seller, left for a Buyer? That’s a very different situation to the one that the OP is in, and that everyone here is discussing.
  15. The heart is for selecting if you like what the person said. Or if you are happy about what they said happened to them. When someone posts about a bad experience, it is not appropriate to give them a heart because that means you liked the bad thing that happened to them. Ah now this is interesting - I don’t necessarily view it as that… I’ve probably ‘liked’ posts I shouldn’t have in the past, if this is how people interpret the button. 😬 I’ve always seen it as the forum’s version of the ‘Like’ button on social media, where it can be for what you mentioned, but also be a method of showing empathy/support. I might not like the situation you’re in, but I like that you’re here talking about it, or like the way that you’ve explained the problem etc.
  16. Here’s what will happen, if your buyer contacts CS. CS will read the reviewThen they’ll review the orderThey’ll see the message where you asked why the buyer had given you a 3.7 star review instead of a 5 starThey’ll likely temporarily restrict your account, probably issue you a warning (3 strikes and you’re out) or worse, depending on what you said in your original message to the client.This is why people are trying to explain that you broke the Terms of Service, because you brought up the subject of reviews with your client. Seriously, I would learn from this and just move on, and hope that your client doesn’t speak with CS about this.
  17. Also, for clarity - the review you’re talking about was a 3.7 - that’s good! Definitely not worth a Terms of Service violation over… 😉
  18. I see. So now, as well as a non 5-star review, you’ve potentially put your account at risk, and could get a warning or worse from Customer Support. Contacting a buyer to ask about their review is violating the Terms of Service - it’s review manipulation. Depending on what you said to the client, you could end up losing your account for it (worst scenario - hopefully just a warning) I’d seriously suggest you read the Terms of Service, specifically the part about reviews. Also use the search button here in the forum, and do some research about changing reviews. In a nutshell - DO NOT speak to your client about changing a review. DO NOT approach Customer Support about it.
  19. Why are they “ready to make changes”? Did you message them and ask them about the review?
  20. For what it’s worth, we don’t have it - we’ve been a Top Rated Seller for about a year now, with gigs in the relevant categories. So right now, I couldn’t tell you why some are being chosen, while others aren’t. In terms of this not being open to newcomers - whilst this might be a bitter pill to swallow, the decision does make sense. Have a look at the main page of this forum, and count in a day the number of people posting “How do I make more sales?” posts. Then look at the quality of their gigs. 9 times out of 10, they are sub-par (to be polite). Now think of how many people don’t post on the forum, but still slap together some garbage gigs and assume they should be getting sales. Hundreds, if not thousands every day. Do you really think Fiverr want those gigs on their front search pages? Promoting gigs gives you the potential to be the first thing a buyer sees when they come to Fiverr, potentially a buyer who is brand new to Fiverr. Fiverr want those buyers to have a good impression of the site. So yeah, I think it makes sense to only allow sellers and gigs with a proven track record to take those spots, at least for the time being. Fiverr want to do all they can to make the experience for the buyer positive, and that benefits all of us - a rising tide lifts all boats. Is it fair? Yes, and no. No because I get that there are some amazing new sellers who would love to pay their way to the top spot, but won’t be able to. And Yes, because new members will just have to prove themselves the old-fashioned way, just like the rest of us did when we started out. It may not be like this forever - perhaps, as time goes on, they’ll open this up to more people. But right now, I think it’s the right call.
  21. Yes, it would remove whole Gig´s Live Portfolio from profile. I think the Buyer has already expressed their wish to remove it from Seller´s page and if this is the case I would rather recommend @isabelle_g to contact CS for help. And at the same time inform Buyer that Fiverr CS was asked to help because @isabelle_g can not do it herself. I think this will be the best for Buyer even knowing that it was probably their mistake, oversight, “new buyer” etc. What you’re saying is totally fair - I guess we’d both just handle things a bit differently. My issue with contacting CS on behalf of the buyer is that you ‘take on’ the problem… it becomes your problem, and the buyer will look to YOU as a seller to fix it, even if you have to go to CS. When you return saying “they’ve told me there’s nothing I can do”, or “I have to switch my live portfolio off which I’m not happy about”, the buyer will be angry with you (as opposed to Customer Support, or themselves). Personally, I prefer the approach of saying something along the lines of “this is a feature of Fiverr, and not something I have any access to or control over. Sorry.” - if the buyer is still unhappy, they can take it up with CS. But I totally respect your approach, and I guess the OP now has options to choose from.
  22. The only issue with that, is that (as far as I know) it also removes the Live Portfolio option from the Seller’s profile for all other orders… So the Seller will suffer because of something the buyer did (the buyer has the option to say ‘yes’ or ‘no’ to their work being shown here, this buyer obviously chose ‘yes’). You now lose the ability to showcase any client work moving forward. I’d be really annoyed if it were me - We get A LOT of orders off the strength of our Live Portfolio. @isabelle_g - you may want to advise your client to contact Customer Support, or you do it for them, to see if they can remove this one specific Work Preview. If you do this, be sure to make it clear to support that it’s the Work Preview your client wants to remove, not the review, as they can be very strict with people enquiring about changing reviews. It’s totally up to you, but there’s no way I’d be switching Live Portfolio off, no matter how much a client complained. Ultimately, it’s their mistake, not yours. Edit; In fact, thinking about this more - if this happened to us tomorrow, I’d politely tell the client that it was a feature of Fiverr, it was out of my control and leave it at that. It’s then up to the client as to whether they are annoyed enough to take it up with support. But I really don’t feel like this is something that we as sellers should be having to get involved with.
  23. Have a read of this; I’m afraid, looking at your profile, you’re quite a way off from being eligible at the moment, as you need to be at least a Level 2 seller, and your gig must have at least 30 positive reviews.
  24. You’ve started so many threads now asking for advice - then people give you advice, and it’s clear that you’re not implementing any of it… I mentioned to you a few days ago that your pricing for your Data Entry makes no sense. You offer 2 hours for $5, or 3 hours for $10… why would anyone pick the $10 option, when you can buy your $5 gig twice, and get more work? You then offer 4 hours for $15. Again, if I buy your basic package x 3, I’d get 6 hours work from you for the same money. This tells me that you don’t understand pricing, and that would make me question the quality of your work, and is probably one of the reasons nobody is buying from you.
  25. With respect, you’ve been on the site for well over a year, and you have 2 reviews. You’re not exactly a shining example of your method being a successful one. I’d encourage any other members reading this thread to remember that point, when wondering whether this ‘tactic’ is a good one or not. Notice that everyone recommending “stay online 24/7” usually has zero, or hardly any reviews. And notice that all of the experienced members, with significant histories and visible success here on Fiverr, are telling you this tactic is a load of rubbish. It’s up to you who you choose to follow.
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