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Everything posted by cubittaudio

  1. I hate to burst your bubble, but asking people on the forum to click your gig link, thinking it will have a positive impact on your gig is a waste of your time. In fact, if anything, it’s more likely to have a negative impact. Fiverr want gigs that convert into sales… if 100 people click on your gig, and none of them buy from you, Fiverr’s algorithm will deduce that your gig isn’t a good converter, and will feature it less prominently in search. You need organic traffic, relevant to your gig offering. You don’t get that by asking people on the forum to “click your link”. Stop trying to game the system. There’s no ‘cheat code’ to getting sales, and sending a load of irrelevant traffic to your gig certainly won’t help you. Look at the info you’ve been given here, and work on improving your business instead.
  2. I don’t see any way around this for you unfortunately, Fiverr’s verification rules are what they are. As you’re 16, is it not possible for you to obtain one of those forms of ID? Here in the UK, a provisional (learning) driving license still counts as a license. And I know that passports aren’t as common in the US, but I’m sure you would be able to get one if you wanted to. Same for an ID card surely? I guess the issue might be the 10-day rule - but perhaps you could contact Fiverr Customer Support and ask them if they would be willing to pause or freeze your account, rather than get rid of it, whilst you obtain the necessary documentation? Worth a shot… Chances are, as you approach 18/21 years old and above, you’re going to require ID more and more. If you plan on making some money here on Fiverr, now might be a good time to obtain some. Good luck!
  3. This is normal. You need to stop thinking that it’s 5-Star or nothing… Not everyone gives a 5-Star review. Some people are extremely honest in the way that they leave feedback, and might feel that in a particular area, you deserved a 4 instead. We’ve had plenty of 4.3s and 4.7s, along with comments that say the client loved our work. It’s normal. This is called ‘feedback manipulation’, and if any of your buyers discuss this with Customer Support, you’ll receive an official warning for it. If you’ve done it more than once, you could lose your account. Buyers are entitled to leave whatever review they like, and your first reaction to getting a less than 5-Star review (in your case, a 4.7!) should not be to contact them to ask why. I know it’s tempting - but some buyers will feel that you’re pressuring them. I know I would! Take the review. Leave a polite and professional response in the appropriate section of the review page. Move on. I don’t buy this. People claim that this happens, yet we’ve never, ever had it. This sounds like the kind of thing a buyer who feels ‘backed into a corner’ would say, when confronted by a Seller. I read your reviews - they were excellent, and I think the scores were intentional. If you continue down this path, you could wind up losing more than just a seller level. 4.3s, 4.7s are EXCELLENT reviews. Look, even a 3 star is still considered ‘good’. Stop chasing something that really doesn’t matter, especially when the consequences of doing so could be losing your account!
  4. You haven’t created any gigs, there are none associate with your profile. Are you sure you understand how Fiverr works? It might be a good idea to browse Fiverr.com for a bit to get a feel for how the site works. You need to create gigs focused around the skills you have, and services you’re willing to offer. Also - https://learn.fiverr.com/courses/online-freelancing-essentials-be-a-successful-fiverr-seller
  5. We always ask clients to pay for the volume of words that they expect us to read/record, which is not always the same as the number of words in their script, as is the case here. If the client has a 50 word script, but purchased up to 100 words, we’d be happy to read it twice. But that’s usually not the case - it’s not unusual for us to have clients submit a 300 word script, pay for 300 words, then in the requirements say something like “Please give us 3 takes of this, so we can pick the best one.” That’s no longer a 300 word read - it’s a 900 word read, and we politely make them aware of this. It’s like going for lunch and asking for 3 sandwiches so you can eat all of them, and then decide which one you liked best, whilst only paying for one. It wouldn’t fly in any other industry. Rather than ask them to order again, we send them a custom offer for the missing 600 words, and explain that if they don’t wish to pay, we can just deliver what they originally paid for.
  6. knowing your customers, - he/she wants 150$ job to be done in 24 hours for $5 with unlimited revision offering quality, - this is given marketable services, - and where to market them and utilizing effective marketing techniques - like what? There a re a lot of marketing techniques, none effective for Fiverr for all sellers. In our case, predominantly B2B customers who are reselling either video or eLearning services and need a slick voice over to sit over the top of their work. About 80% of our business is made up of one of those two services. We position our gigs accordingly. Sure - but you said it couldn’t be applied to Fiverr. For us, within Fiverr. Marketing is just as much about the presentation of your Gigs, Portfolio and Profile to ensure that when a customer searches, or filters through the services on offer, we provide enough information to convince them to work with us. Outside of Fiverr, social media. When it’s done right, it can be huge. Offering insight on LinkedIn, gaining a following for your work on Instagram… selling without selling. It gets a bad rep here on the forum because people think it means spamming Twitter. All I’m saying is that your original statement was extremely sweeping - that knowing your customers, offering quality and marketing weren’t applicable to Fiverr. Which is something I simply can’t agree with, and not exactly a statement you’d want a new seller to go away believing.
  7. Yes, it is matter of luck in most categories with high number of sellers and average demand. When you are logo designer and by the time you type your decent cohesive reply meksellers send 300 of their offers, it has everything to do with luck. Luck to be in BR section in exact moment buyer requests becomes visible and you manage to read all and type reply and be in first 10-15 offers. All true, but nothing that can be applied on Fiverr. It is too crazy for that. I’m sorry, but that simply isn’t true. All of those things can, and should, be applied on Fiverr in order to be successful here, and I think the majority of successful sellers here are applying all of those things. We know our customers, we offer quality, marketable services, and we constantly tweak the in-Fiverr marketing of our gig. I’m not debating your point about luck - but saying that @vibronx suggestions don’t apply to Fiverr just isn’t accurate.
  8. You really need to work on your English. Unfortunately, right now, your English isn’t good enough to sell to English-speaking customers on Fiverr. Screenshot 2020-08-26 at 15.50.221484×1352 273 KBThat entire description needs re-writing from scratch - none of it makes any sense. I’d recommend having a native English speaker rewrite it for you, but the problem is going to be communicating with buyers - you’re not going to be able to effectively communicate. Sadly, I think until you can improve your English skills, you’re not going to be successful here.
  9. Sure. Go to this link - https://sellers.fiverr.com/en/ Scroll to the bottom and where it says ‘Contact Us’, click that link. You’ll have a form to complete, where you’ll need to explain your situation. You should also be able to upload the messages you’ve received.
  10. You get it the same way you would in the real world - report it to the people who can fix it for you. I do feel for you, it’s a horrible situation you’re in, and I really do hope Customer Support can penalise (ie; ban) the user in question. It sounds like this should be a pretty ‘open and shut’ case for them to deal with for you. Just be aware that since Covid19, their response times have been slower than usual. Good luck, and hopefully this doesn’t spoil your experience here, or impact your Fiverr journey! 🙂
  11. Nobody said it was against ‘human decency’ - I said it was against the forum rules, which it is. I’m not sure why you feel the need to disagree about this?
  12. You need to remove the link and the name of the user in question. As much as I can understand your frustration, this is a matter for Customer Support, and it’s against the forum’s rules to name and shame. To that end, please do report the user to CS, if you haven’t already. It’s disgraceful behaviour, and Customer Support will deal with it for you. Reporting the message is a good start, but you would also be wise to open a specific support ticket. https://www.fiverr.com/support
  13. I’m well aware of what the OP said - I left my own thoughts in a followup post. The point being made in the original post, is that you don’t have to necessarily listen to all feedback/advice given to you, and to be wary of advice given by inexperienced sellers. But you chose to call out someone who gave you honest, fair, well thought out feedback. In fact, you were rude with absolutely no provocation; If you wish to ignore someone’s advice, that’s fine. But calling someone out for giving you very reasonable feedback (feedback that you asked for, on a public forum) reflects badly on you, not them.
  14. I must have missed the forum rule stating that you may only provide feedback to a Seller so long as you were also a Seller yourself?
  15. @kometbeats I thought this post was excellent, and a really refreshing read (so many people come to Fiverr, make 2 sales and then create their ‘top tips’ post and it’s almost always the same re-hashed, often wrong advice). The points you make here are great, and often overlooked, so I just wanted to commend you for putting this together. Something I learnt (I was inspired by your 3rd post about ‘health first’) is to Trust Your Gut. This one comes with practice and experience on the platform, but I honestly apply this so often nowadays. You get kind of ‘Spidey Senses’ when you’ve spent enough time selling on Fiverr, and in the past, I’ve ignored these because I don’t want to turn down a sale… almost always, those are the deals that go south, and often end in cancellations. Just this morning, we got a message that went; Them: “Hiiiiii” Us: “Hi. How can we help?” Them: “I wanna record my voice.” Us: “OK - could you please describe your project/requirements to us?” Them: “Voice dub.” I ended the conversation at this point. Sure, I could have probed more, but if you can’t string a coherent sentence together to explain what you want, we can’t work with you. If your gut tells you that something isn’t worth pursuing, don’t overthink it - just listen. Like you say, other deals will come along.
  16. Whenever I see the ‘is being online 24 hours a good idea?’ argument play out on the forums, I always think of an analogy with a bricks-and-mortar business, like a cafe. Let’s imagine you’ve opened a cafe. You’re in a busy part of town, with lots of other cafes nearby, and people are walking past your cafe each day. The odd person here and there even pops in to ask about your food/offers. But for the most part, you’re just not getting any business. Nobody is coming into your cafe to order food or drinks from you. You’re not making any money, despite being open for breakfast, lunch and dinner. Would your first instinct be to say “I know what the problem is - we’re not open 24 hours! If only we were open 24 hours, we’d definitely get loads of business!”? Being open 24 hours COULD in theory, drive some business. After all, there’s a chance that at 3 in the morning, options are limited, and so people are more likely to choose you because they need something immediately, and they don’t have many choices available. But when you consider that the holy grail of any business is repeat custom, being seen as ‘the only option’ isn’t really a good way to generate that kind of business. You’re being chosen because you’re the only option, rather than because you’re the most suitable option. Plus, if we compare it to Fiverr, let’s assume you’re not the only 24 hour cafe in town anyway… So it’s not really a Unique Selling Point after all. Contrast that with a cafe that is only open during the hours of 7am to 5pm - but their focus is on amazing, unique food options that really resonate with the local community, delivering exceptional customer service and building a brand that people get excited about. Which one do you think is more likely to be a great business? Or more to the point, which business strategy do you think is more likely to generate amazing results?
  17. I don’t agree with this - certainly not as a blanket rule. Yes, you should be as prompt as you can be when replying to buyers. That’s why the 24 hour rule exists. But regular immediate responses can actually imply that you’re either not busy and/or desperate for work. If I’m messaging a professional freelancer, I’m going to assume that they’re spending most of their time working on client projects, and will reply to my message when they stop to look at their messages, rather than expecting an instant response. A positive, professional reply within a couple of hours should be more than suitable. @muztre - like others have said, there’s nothing you can do. In an ideal world, clients would come back to let you know if you’ve been successful on every inquiry, but that simply doesn’t happen. In fact, I’d go so far as to say it’s rare that someone comes back and says “Sorry, we’ve chosen someone else.” I reckon that’s maybe happened to us 10 times in 3.5 years? Most of the time, you just never hear from that prospect again. It’s just how it is with Fiverr. But, if it’s happening with most of your messages, then you may need to work on your communication skills, as it’s possible that you’re not answering people’s questions sufficiently enough to be able to secure their business.
  18. They won’t see that as being unresponsive. Responsiveness refers to the first reply only, nothing after that. So you could (if you needed to) not reply from this point on and you’d be fine. I hope you can come up with something that works for you! 🙂
  19. Hi Vincent - welcome to the forum. It’s a tough one to answer, because everyone has a different minimum rate they’re willing to flex to. For us, 3,000 to 6,000 words would cost $300 to $600, which I think is extremely reasonable. Looking at your rates, I can see that you would have quoted around $50 to $100? I think that’s an absolute steal, and a VERY fair price to charge someone to be the ‘voice’ of their YouTube channel. One thing I’ve noticed with YouTubers, is that they hit you with the quantity argument - ie; “I have to produce a LOT of content, so I can’t afford to spend too much on a voice over.” YouTube is after all, all about quantity. The thing is, that’s THEIR problem, not yours, and is why most people voice their own YouTube channels. Everyone has to start somewhere, and we did our fair share of low cost jobs in order to secure a review. I would just caution not making a rod for your own back by going ridiculously cheap. Cheap buyers are, in general, the most picky and demanding buyers, with little respect for you, your talent or your time. It wouldn’t surprise me at all if this client haggled you down to $30, only to demand a re-record or try to cancel at the last minute. Keep in mind, you offer 2 revisions - this buyer would be well within their rights to have you record the entire thing again, twice. Keep that in mind when you’re costing up. One way you could look at this, is to break down the job (ignore the cost for a moment) to establish how long this will take you. Half a day? A day? Two days? Once you know that, then you can pretty quickly establish whether the rate is fair or not. We had someone get quite grumpy with us last week for “refusing to negotiate” with them. Problem was, they had nothing to offer us. People on Fiverr often forget that negotiations are supposed to be mutually beneficial. Their reason for us to drop our rates was simply “because we want you to”. So if you’re going to negotiate with this guy, what’s in it for you? Never forget that if you’re going to negotiate, you need to come away with something more than just an order. In my opinion, some jobs are better turned down, and from what you’ve said, this might be one of them. Keep in mind, that if a review and a successful order is what you’re after, a $10 voicemail job would get you what you want, with way less hassle. Hope this helps?
  20. If this is the case, you can ask Customer Support to cancel for you, as this usually doesn’t impact your rating. The only catch is that, at present, Customer Support are taking a long time to reply to messages. Not ideal, but perhaps worth a punt, if you have sufficient time remaining on the order?
  21. This is you… Screenshot 2020-08-23 at 17.42.501578×1314 216 KBYou’ve got two accounts. ‘midhun_n’ and ‘midhun__n’ Be careful - that’s against Fiverr’s Terms of Service, you’re only allowed one account. As for why you’re struggling - I was only able to find you by searching for Amazon Product Removal, then filtering by new sellers based in India. You came up a few pages into the results. Overall, there are something like 80,000 results for background removal. It’s ultra competitive.
  22. Screenshot 2020-08-23 at 17.14.022412×1206 98.3 KBThis is what you see when you search for your account. No gigs. Are you using a different account on Fiverr for your gigs?
  23. Yes, absolutely. I’ve made that mistake before, it’s an easy one to make. And he corrects himself in the very next line.
  24. Because he sent the message, to a seller called “mohsinshah786” who is a logo designer, which also explains why his original message was enquiring about having a logo designed.
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