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cubittaudio

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Everything posted by cubittaudio

  1. Of course, but in this case, the client himself offered to pay extra. And when I made those changes and submitted them (yes, I know, it’s stupid) he later agreed to pay for the additional payment. then the problem is that he comes, answers something, and runs away. she didn’t even notice that there was already a corrected version and asked me to send it. These are other problems. He ignored the first delivery almost until the order was automatically closed(about 50 hours) a little more and the order would have closed itself. I don’t really understand what you’re explaining here. It sounds like you’re saying that the client suggested paying for a revision, but you did the work for free, then you asked for the payment. Is that correct? This is all really standard behaviour for a lot of buyers. For many people, their Fiverr orders aren’t a high priority for them, or they’re busy with other things. They’ll log on, have a quick look, then log off to go do something else. Also, most buyers don’t really know how Fiverr works, unless they’ve placed a few orders here, so the concept of an order ‘auto completing’ might not mean anything to your client. It sounds like you and your buyer are having some communication issues, from what you’ve written so far. Perhaps you need to send your buyer a message, and be crystal-clear about what you’ve done so far, where the order is now, and what options are available to them moving forward. I can’t really suggest anything more helpful than that I’m afraid.
  2. I’m not sure I understand your question? If a Seller offers 2 revisions, that would mean 3 Deliveries total. The original Delivery, then 2 more in the way of Revisions. Is this what you were asking?
  3. yes. Sorry. I read it piece by piece))) Thanks for explaining, now I understand everything. It turns out that the buyer always has an advantage. This is true. But keep in mind, many buyers aren’t aware of this, and even then, most buyers don’t actually like taking advantage of people. A small number do, and dealing with them is an unfortunate reality of being a freelancer. In my experience, more often than not, the buyer is simply unaware that they’ve reached the limit. This is why it’s really crucial to make sure that your buyer is clear about your revisions policy before you begin work, and in cases like this, to remind them of the policy, now that they’re asking for more than you originally agreed. Most buyers will accept a small fee for some further changes. So long as you made your first Delivery before the order deadline, you’re ‘on-time’. You could make 100 revisions, and the order could drag out for weeks, but it would still be considered as on-time, so long as your first delivery was within the order timeframe. You “made changes”? Or you offered to make changes, if the client paid? If you made changes for free, then the client won’t be expecting to pay for any more changes.
  4. Yes. And I choose - 1. 789732×252 53 KB Did you actually read my post? I’m guessing not. I can’t force you to read it, but I’d strongly suggest you do. It explains everything.
  5. I made THESE restrictions. I made a personal offer that only contained 1 revision. Here’s a screenshot. But at the moment, the client has requested a 2nd revision. 789732×252 53 KBAnd how looks revision first (It has an inscription - One revision is available to the Buyer. And this is how the second revision looks like, which should not be in the order. When you create an offer, you choose how many revisions you’d like to apply to the order. It could be zero, or one, or ten, or unlimited. The system will count down the revisions left, each time your client requests a revision. However (and this is a big however), there is an underlying feature of the Fiverr system, which you’re currently experiencing. The Fiverr system WILL NOT automatically close an order once those revisions are used up. The client still has to do this themselves. They’re presented with two buttons. One basically says ‘I’m happy to mark this order as complete’, the other says ‘I’m not happy, and would like to request changes’. These buttons always exist, no matter what, even if you say “No Revisions” (like we do in our Voice Over gig). Is this annoying? Yes, absolutely. But I can kind of see it from Fiverr’s perspective. They can’t force someone to accept work they’re not happy with. What @mariashtelle1 is explaining to you, is that once all of the revisions have been used up, the responsibility is with you to explain this to your client. That they’ve used up all of the included revisions, and that any more revisions will cost $___. This still isn’t foolproof, as the client might refuse your offer, but STILL insist on revisions. You’re then faced with either getting into an argument with the client, or offering them a refund and walking away from the project. This isn’t a great system. It would be so much better for Sellers if Fiverr automatically, closed orders, once the agreed revisions had been used, but they won’t do this. Unfortunately, you have three options now; Stand your ground, and name your price for a revision.Refuse to offer any more revisions, paid or otherwise, and hope the client accepts your work.Cancel the order and walk away.(I would go for option 1).
  6. Hi @emily_lena There’s something really odd about you that I’ve noticed. Your profile picture is clearly one that’s been ‘borrowed’ from elsewhere on the internet. I believe that’s against the forum rules, but I guess that doesn’t really matter. I couldn’t help but notice that you only ever seem to appear in relation to one other user on the forum. According to your profile, you’ve only spent about 30 minutes here, yet you’ve spent almost all of that time ‘liking’ or congratulating the posts of @tanveer1975 - In fact, virtually all of the posts you’ve interacted with are ones either started by him, or specifically his replies. You’ve ‘liked’ his posts so much, you’ve even begun to write the same way that he has! Though, I’m sure that’s just a coincidence… 🧐 Screenshot 2021-02-13 at 16.23.162256×2696 308 KB Screenshot 2021-02-13 at 16.30.331646×1256 104 KB
  7. I’m in exactly the same frame of mind as you are. I was pretty excited about this feature when I first got an email, but after jumping on one of the webinars and then seeing it available, I’m not convinced that I can make it work for any of our VO services. I was hoping it might be similar to a retainer service, where we’d offer a discount for clients bulk-buying some of our time each month. We’ve got some clients who would probably appreciate that. But that’s definitely not what this is. I agree that this would be a use case, but the service still isn’t built for that (in it’s current form at least). It’s only one order per month, which is quite a specific requirement - a YouTuber would likely want content far more frequently than that. And as far as I’m aware, it has to be an identical order value each month. I guarantee if a client placed a recurring 500 word script order from us each month, it wouldn’t take long until we get a ‘oh, hope you don’t mind but the script is 600 words this month’ message. I like the fact that Fiverr have thought outside of the box - but I don’t think this feature has had anywhere near enough thought before it was launched. Either that, or they’re aiming it at several categories that it’s simply not built for. It’s great for a Social Media Manager - ‘pay me $250 on the 1st of each month, and I’ll manage your accounts for the month’ etc. But for anyone offering a tangible product, I just don’t get it.
  8. Great answer! I’m currently working on my own website, writing the front end for it, and prepping it for a back end ordering system with payments. It simply makes sense to have as many different sources of income as possible. Why limit earning opportunities? The Voice Over Pete example is a good one - I remember watching his story when it happened. Just goes to show, no matter how much of a golden child any one seller might believe they are, Fiverr will drop you in a heartbeat if they feel they have to. The other major issue with Fiverr is the uncertainty and instability of the income. We had a month last year where we made just under $10K. We made just over $1K in December. It’s impossible to plan around inconsistency like that. It’s feast or famine on here most of the time. Our plan for 2021 is to use the services that we offer here on Fiverr to create and sell digital products for ourselves. We do this for other people all the time, so why not us?
  9. Not your decision to make. mmmmm impressive, the thread is still here 😉 I didn’t want to offend you or anyone. I was just trying to calm down, because an aggressive behaviour doesn’t bring to anything. I’m happy anyway (can I say for myself?) that we have a result and anything is going into the right direction 😊 There was no aggressive behaviour that I could see - merely impassioned conversation, which is exactly what I was hoping from this post. It’s understandable that forum members wouldn’t want someone ‘speaking for them’, by declaring the post closed, just because it suits that one individual - I felt the same way. That’s what moderators are here for. If they think that a post is getting ‘aggressive’, they’ll close the thread. Multiple moderators were involved in the conversation right to the very end, and didn’t feel like the thread needed closing. I’m not sure why you’ve re-opened this post - you essentially got what you wanted, the thread had closed naturally, by itself… until you chose to open it up again.
  10. Hi @mjensen415 Thanks for taking the time to reply to the thread. It definitely gathered some interesting and useful feedback from forum regulars and new members alike, which is what I was hoping for. What I would say, is that if your key takeaway after reading all of the comments here is ‘people are sick of repetition’, then you’ve misunderstood the point that I and the vast majority of others in this topic have been trying to make. Whilst repetition is frustrating, the biggest problem for the forum by far these days is the fact that misinformation is spread, in fact it’s often championed, and that these posts are so huge in volume that they drown out the useful posts. I doubt that anyone from Fiverr would, if pressed, agree that ‘remaining online 24/7’ and spamming Twitter incessantly were viable tactics for generating sales - yet if you spend 5 minutes on the forums, you’d be inclined to believe that were true. The changes needed are less to do with the forum itself, and more the behaviours that we tolerate and encourage here. A policy change is needed. Yes, we want the forum to be a safe space for new users to be able to come and share experiences and ask questions, but that isn’t what the forum is right now. It’s a free-for-all, where for every one valuable post, there are at least 10 “please buy my gig” posts, and 20 “stay online, spam your link on social media and be patient” replies. I do hope this is true, and I look forward to hearing what you have planned when the time is right. I’d love a reason to come back to the forum. Unfortunately in it’s current state, I fully understand why so many forum regulars have decided it’s no longer for them.
  11. So, my original post has been edited, and the link to an example thread has been removed by a mod? :man_facepalming: At no point was the linking to that thread done in an offensive or rude way. It was linking to a very clear example of the behaviour which we’re all discussing here. The bullets underneath were factual, summarising what had happened in the post. I can’t see that anyone has gone from this thread over to that one, to be rude/mean/offensive to anyone in that thread… Yet somehow, linking to another post to discuss what’s going on in there is now against the forum rules? Right, ok… I can’t help but think this is a slightly ironic end to a conversation about how we ought to perhaps take a slightly braver stance against forum spam and misinformation, that after everything, it was my thread that was censored, while the original thread with all it’s misinformation still remains for all to see. :man_shrugging: Edit - This post is not supposed to come across as a rant against mods btw. They have a tough job, and I respect them all very much. I just question whether, on this occasion, the right call was made, taking everything into consideration.
  12. In my opinion, they should be deleted. The user could be given a polite first warning about not sharing misinformation, and directed to a page or thread that explains this in detail. Repeat offenders get a suspension or ban. The forum would of course have to have an agreeable ‘misinformation’ list, but then I would treat these posts the same way we’d treat someone swearing at or calling out another user. Yes, this is censorship. Yes, this would take a HUGE amount of work to stay on top of. But I do believe that over time, as people begin to realise that the forum doesn’t like people coming along and spreading incorrect information, it would cut down. Yeah, I was thinking of something like this too - my worry would be that the flag or warning would get read and absorbed much less than the misinformation. People like to hear what they want to hear. I dunno, it would definitely be worth a trial run - perhaps a less draconian step than fully deleting answers. (Also, just so there’s no confusion, I’m 100% all-for keeping an overarching atmosphere of friendliness and helpfulness in the forum. I just think we should strive for the best of both worlds. I’d love to see a simple tool that allows us to call out misinformation, without it becoming a personal attack on the person who’s claimed it.)
  13. Though social media is one thing that’s recommended in the Fiverr help pages. eg. Fiverr.com Fiverr Help and Education CenterOne marketplace, millions of professional services. Browse. Buy. Done. So if someone asked “how can I get my gig ranked higher” and the other person said “promote your gigs on social media…” (because it was said in the help pages) someone else shouldn’t necessarily automatically say it’s misinformation. Though maybe people responding should add things like “it could (or might) help” not that doing x actually will make the gig appear on the first page. Maybe people responding should quote more from the help pages or maybe there could be standard text for answers to common questions (like “how to rank my gig”) - assuming the same text could be given and it wouldn’t be too dependent on that seller’s gigs. A problem with a misinformation flag would be that the algorithms are mostly secret and Fiverr doesn’t want to disclose exactly how they work. If someone said “doing x helps to increase the position of your gig in searches”, it might not be easy to use the misinformation flag on that even if you thought it was wrong, because we don’t know exactly how the algorithms work or how much weight is given to different things (we just know what Fiverr has said in various places and maybe how it seems to work when we use it, though it can be shown differently to different people). I agree we should be more diplomatic, including when we see things that might be misinformation. And at least people giving the questionable replies are trying to help. Maybe people could explain more about how/what things will help when they see a post they think is misinformation (or what parts of the post where roughly correct/might help even if not totally correct). If I were a nutritionist, and someone approached me and asked me how to lose weight, and I simply replied “eat less”… I would technically not be spouting misinformation, because there is some truth in that statement, and it’s widely accepted that portion control is a contributing factor to weight loss/gain. But that statement on it’s own, is in my opinion misinformation. It lacks context. How much less food should I eat? Should I stop eating entirely?It can’t exist in a vacuum. Eating less doesn’t make up for not having a balanced diet or not exercising.I hear what you’re saying, but I think you’re arguing a very literal point, in a discussion that perhaps needs us all to focus less on the literal, and more on what we all know is correct. If it were as simple as ‘post on social media and you’ll get sales’, we’d all be rich. I think it’s almost irrelevant at this point what the Fiverr help pages say. The problem with this in my opinion, is this feeds right into the ‘please spoon-feed me’ mentality that exists on the forums right now. Nobody wants to search, because ya know, effort. It’s so much easier to create a new thread, and simply demand that experienced sellers take time out of their day to rehash the same information they’ve already written 1000 times.
  14. Thanks @frank_d I ummed and aahed about whether or not to post this, but I genuinely believe that the forum has been of significant use to a lot of people in the past, and it could be again. But it does need a change of direction, and for you guys as mods to have the tools you need to help cut back on a lot of the noise, especially the noise that adds no value, or worse still, can cause harm if followed. This is true, and I think this will always be the most challenging thing to fix, certainly in the short-term. Perhaps adding a ‘misinformation’ flag, similar to the spam flag we currently have? I agree that it’s open for abuse, but it could be linked to a forum rule making clear what is considered misinformation, and what is not. Because cracking down on this also has to be in Fiverr’s best interests too. I had a quick look at Fiverr on LinkedIn, Twitter and Insta the other day, and every single post was flooded with “plz buy my gig” comments. It’s not a good look, especially for a business that’s clearly investing heavily in social media marketing (the correct form! 😉 )
  15. A question to the mods… specifically to someone like @mjensen415 or anyone who crosses over between forum user and Fiverr staff… Are there any plans for quite significant improvements to the forum? Not visual changes, or category changes, but fundamental changes about what the forum is, and how it works? Tearing down walls rather than a lick of paint, that kind of thing? I ask, because this thread… *******************. …is a perfect example of why I, and so many other more experienced forum members, think the forum is a bit of a hot mess at the moment. (There wasn’t anything in particular about this thread that made me call it out. More that as I scanned it, I realised it was a perfect example of the issues the forum is facing at the moment. In short, it follows the standard ‘hot-mess post’ format) Thread starts with a struggling user asking for help, specifically based around a Fiverr myth or misunderstanding (in this case the misunderstanding of how gig ranking works)A brand new seller, who has never made a sale, replies by repeating some ‘tricks’ they’ve heard from other people, that either don’t work, or don’t work in a vacuum, and will therefore be useless to the OP. They often involve spamming social media (as is the case here), thereby also damaging the Fiverr brand in the process.The OP responds, explaining that they’ve been doing the suggested things, and they don’t work.An experienced forum member calls out the inexperienced member, and asks them to stop parroting nonsense, as it’s harmful to the community and to Fiverr as a whole.Another brand new seller with no experience then parrots some more nonsense advice, actually repeating something that’s already been called out in the thread.As I write this, the most recent reply is a seller with a few sales, advising the OP to essentially remain online, in the futile hopes that they’ll make a sale, yet another forum myth.If this thread occurred every once in a while, no problem. But it’s not. This is pretty much how so many threads look these days. It’s exhausting to read. It must be even more exhausting to partake in. More troubling, is that the official Fiverr forum has now become one of the most prolific sources of misinformation regarding the platform on the web. Honestly, this place feels like a dodgy sub-reddit half the time - I have to remind myself that this is the official Fiverr forum. So, I’m asking this in all seriousness, to any of the Fiverr staff who have any involvement in the forum. What’s next? Is this it? I used to be pretty actively involved in the forum, and I used to enjoy it. I’d love to come back, but right now, I look at regular users like @humanissocial @vickiespencer @catwriter @lloydsolutions @vibronx along with excellent moderators like @frank_d and @wp_kid (plus a bunch of others I’ve forgotten, my coffee hasn’t kicked in yet) and the efforts they’re all putting in to simply keep the forum running, and I just question whether it’s worth it, in the forum’s current state. Calling out a single user for misinformation feels like shouting into a wind tunnel at the moment, and for each person who gets challenged, 10 more come along and spout the same misinformation anyway. There’s a separate conversation to be had about how to fix the forum. My question was more about whether Fiverr has the appetite and/or desire to fix it at this point. I’d love to hear what others think? Mod Note: Quoted topic removed.
  16. You’ve not really shared much information here, so it’s hard to give you useful advice. Why does the customer want to cancel? Have you already completed and submitted the work to the order? Those are quite crucial parts of the puzzle. The problem is, if you’ve not already delivered the work, and the client has asked to cancel, this approach is going to end badly for you. Ultimately, Customer Support will tell you that they can’t force someone to accept an order. If the buyer approaches CS, especially at the point where you’ve not yet submitted the work, CS will most likely side with the buyer, cancel the order, and refund the client their money. You’ll wind up working for nothing. Cancellations are frustrating for sellers - but if your buyer has made their mind up that they no longer want you to complete the order for them, especially if you’ve not yet submitted any work, then refusing the cancellation request might wind up costing you both time and money.
  17. I think you might want to read the original post again, as this is not what the OP is saying. She already has an assistant, and is not looking to hire one. @pdroberts4593 - I believe Fiverr Business might be of use to you. https://www.fiverr.com/business
  18. What brief did your client give you? Specifically, what did they ask you for when they placed their order? What kind of conversation did you have with them, prior to composing for them?
  19. Not really, no. If a buyer has left a review for a previous job, that review shows on their profile, and we as sellers can then get an idea of the kind of reviews they’ve left for previous sellers. We could also (although it can be a lot of manual research) go to the seller’s profiles, try and locate the review that they left for the buyer, and in turn get a feel for them as a buyer. There’s no way to see any kind of spend/transaction history for a buyer. I should imagine that would be a huge data protection issue to show that kind of info. Also, some buyers never leave reviews, and specifically don’t want people to be able to see their buying history, so for those we can’t see any kind of history, other than the month and year that they joined Fiverr. So for a lot of buyers, we as sellers really are ‘going blind’, and it’s all down to that first interaction.
  20. I think most professional sellers here would be in total agreement with you, particularly about the rudeness of the seller’s response. There’s no excuse for it, and we’ve certainly never spoken to a client like that (even the small handful that we’ve really wanted to!) The only thing I’d add in regards to your comment about this not being about capability, is that this wasn’t made clear in your original message. I’m not justifying the rude response you then received, but it might at least explain it. We produce videos as well as voice over, and I had someone message a little while ago saying simply “What software do you use?”. I explained (it’s no secret, I use a couple of readily available video packages) and then asked what project they’d like to discuss, to which they replied “Oh no, I’m thinking of getting into the field and wanted to see if I had everything I need.” Fiverr also has a mandated requirement for Sellers that they reply to 100% of the messages that they receive. Failure to do so can result in you being penalised, to the point of losing your seller level. So even for messages where you’re 99% sure it’s not going to lead to a commercial outcome, you still have to reply. It’s for this reason that sellers get a little salty when they feel like they’re being spammed, or having their time wasted (which you of course were not doing - but it seems your seller interpreted it this way). If you mean Fiverr, I’d say no. Keep in mind, this is one seller, and he doesn’t represent the vast majority of us who would have handled this in a far more professional manner. And, like others have said, slightly tweaking your opening approach in terms of being clear that you’ve got a project you’d like to discuss, will likely yield much more positive results for you.
  21. So, you’re encouraging people to try and cheat the system? That’s your advice?
  22. OK - here’s a bit more thorough advice. Think about the job your client is asking you to do. How difficult is it? How long would it take for you to complete the work? Devise a price that you think is fair, for the amount of time/work that will need to go into making the changes. Then put that to the client as a proposal. You can explain that you’re not going to charge them for a brand new design (unless of course that’s what they want), but that because the order has been completed, changes are subject to a fee. You can then offer them the fee, and see what they say.
  23. No, he cannot change a review that he’s already left.
  24. If he’s given you a 5-star, that means that your previous order is closed. So unless he tries to force a chargeback via PayPal (which is against Fiverr’s Terms of Service), you should be fine.
  25. @helal311 Why on earth would you advise someone to work for free? Do you work for free? @setu_biswsa - I assume, if you’ve had a 5 star review, your buyer was happy with the original design? So, new design (or changing the existing design) equals new order. You can quote him a cost to make the desired changes. Simple. Why should you work for free?
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