Hi there everyone,
So I came across a very weird situation, where my MS files got corrupted, and client got empty files. Unfortunately, he was not active, and order marked as completed, and right after a couple of hours, he appeared, and messaged me (my mid night time) about the empty files. But upon checking, he first left 1 star review, that I have delivered empty files, and all, and then inboxed me about the issue.
I told him everything that it was a technical error, and I completed task well on-time. Though, I have redelivered him everything. But is this justifiable?