carineb

Unfortunately, there are many of us in this situation! Fiverr really needs to look at the "value for money" issue. The fact that a client leaves a tip and scores 3/5 for value for money is proof that the client has not understood the question. And there are plenty more... I don't know how the expression "value for money" is understood in the English-speaking world, but in France we never use this expression in questionnaires, because for many people this expression means "price level" (which is not at all the case!). As soon as I saw this expression in the new satisfaction form, I said to myself that there would be problems of misunderstanding for French buyers. I didn't dare say anything until now on the forum because I thought that English-speaking people understood this expression in the right way, but there are lots of screenshots which show that this problem is not confined to my country and that it's the same everywhere!

This sort of thing needs to be written on the Fiverr help pages, and not just in emails between the CS and a few sellers. Everyone needs to have this information.

What a surprise! I get very few requests for revision. Most of them are because the client forgot to give me a few sentences to translate. Or he sends me a message through this channel because he doesn't know where else to contact me (sounds incredible, but it's happened to me several times!). Sometimes the client uses the review just to tell me that he really liked what I've done and that he'll get back to me in a few days if he need a review. In most cases, it's not a revision!

My last client also gave me a $15 TIP, but he answered 4/5 to the 3 questions. I think that clients are completely confused by this new form. I've never had an "inconsistent" review in over 1,300 orders, but I've had 2 inconsistent reviews in less than a week. When I see that it's also happening to lots of other sellers to whom this has never happened, I'm convinced that there really is a problem to be solved with this new form. Change those damn smiley faces and replace them with stars. And replace the word Exceptional with Excellent.

This review system is driving sellers crazy, but it also completely confuses buyers. I received a message from a customer at 11:41 a.m. I replied 10 minutes later... He placed the order 20 minutes later. I delivered the next day at 10:26 p.m., that means 32 hours later (the delivery time for this gig is 7 days). I got a 4-star review. The client ticked that I should improve my response time and delivery time. I was completely floored when I read this. So I asked the client what the problem really was. Here's his answer. So I really misread the evaluation, I thought it was the positive points that had to be selected... Don't laugh, I'm crying! This isn't the first time we've heard that clients haven't understood this new form. Someone really needs to look into this issue to avoid any misunderstandings.

Last 90 days As I said above, I don't really care about the response rate. What I find incredible is that CS tells me it's 100% when I see 97%.

Looking at the new dashboard, I discovered that my response rate is 97%. It was 100% yesterday, and I know that I've replied to all the messages in the last few days. So I contacted Fiverr CS to ask them to tell me which message I hadn't replied to. I received a very sympathetic and prompt response: I've taken a look at your account, and I'm happy to inform you that your response Rate is currently at 100%! That's fantastic news! But, the response rate on the new dashboard is 97%. I don't really care about the response rate... but when I see all the problems of inconsistency that some people are raising, I conclude that it's going to be complicated if this system isn't yet ready to calculate a response rate correctly and if the fiverr team doesn't see the same thing as the sellers on the dashboard.

I've been looking for a solution for a long time. I've already asked the question on forums, but everyone tells me to copy and paste and count. I have absolutely no idea how to use these scripts but I'll try to figure it out. I've just found https://appscyborg.com/document-cyborg I tried it a few minutes ago and it seems really good for getting the text in a word file and therefore the number of words. Sorry, we're a bit off-topic 😉

I have the same problem as you when I'm asked to translate websites. But if they don't want to give me the pages in a Word file and I don't count, there's no order! No orders => no bad reviews for communication!

Once you've met the criteria, you can wait 1, 2, 3... years, or all your life before becoming a TRS. Don't worry... for me (and other sellers) it made no difference to become a TRS, just as it made no difference when I went from level 1 to level 2!

The They change depending on the chosen rating but also depending on the question. However, I wonder if this changes depending on the categories. The word 'creativity' appears several times in the suggestions, but I think it doesn't suit all services.

Hello, I placed an order on Fiverr and discovered this new system as a buyer. What surprised me the most was the use of the words "exceptional" and "excellent" as if they meant the same thing. I clicked "exceptional," but I was asked to explain why I think it's "excellent." This is not coherent! And I feel like the person who created this form didn't proofread what they wrote. I think there should be an option for "excellent" between "very good" and "exceptional," but that would no longer allow for a rating out of 5... So, they should remove "exceptional" and put "excellent" instead.

Hello, I don't understand much about this new system and all the discussions it generates, but the one thing I do understand and confirm is this: For years I read on the forum about the frustrations of sellers who never got the TRS badget, so I imagined that the TRS badge was a wonderful thing. So when I got the TRS badge I was super happy and thought my sales would skyrocket but, it made absolutely no difference to me!!!! (Just like the difference between Level 1 and Level 2). If this new system is going to drop me from TRS to level 2, and even level 1, I don't think it will change anything either. On the other hand, since I've been a Pro seller (I was promoted to Pro by Fiverr, without having applied) my customers are mostly pro buyers with big budgets. It would be better to focus on Pro than on seller levels...

Hello, I've just sent a personalized coupon to a buyer, but I'm not sure how he can use it. Can the buyer benefit from the discount if I send him a custom offer, or can he only use it if he places an order directly from one of my gigs?

Will the new ratings be the average of the old system and the new system, or just the average of the new system?

I know the price must be above $100. The price of one of my gigs is $100.

I was "promoted" Pro seller but none of my gigs have the "Pro" badge

Things are changing... I was Top Rated. I am now Top Rated AND Pro. I did not apply to be Pro.

Hello, When I went to my Earnings page I saw that the clients names and orders had nothing to do with my sales history. I thought that Fiverr was still working or testing on this new page using false information, but I realize that all the information is real and I know who the seller is. I can't believe this is possible! This means that someone may have had access to all of my orders and income. I don't like this new page, but the actual problem is much bigger than a layout problem or consistency with the app! Has anyone else had this problem?

In the past 60 days: 33 orders, 1 cancellation, 32 completed orders. So, your completion rate is: 32/33=0,97 97% ============= Another example: 33 orders, 3 cancellation, 30 completed orders. So, your completion rate is: 30/33=0,91 91%

Answer “No thanks” or you’ll have a bad response rate.

I had not seen that it was an old subject.

Only 7% 1- USA 2- China 3- Germany Most of you have blue maps. I don’t know why mine is grey and black.