Couple days ago a buyer have contacted me to use one of my image editing services, we agreed on the right gig package then he placed an order next day.
Then he asked me to provide my address to ship his products in order to take photographs of it, which is not included in my service as I do photo editing only, and not photographing the product. Unfortunately he did not read my gig description or the FAQ section of my gig. He stated that it's his fault, and he did not read or understand my gig. I tried to negotiate with him politely but I have accepted order cancellation upon his request in the end. He told me that he will get back to me again to use my services as it's offered, because he liked the way I have communicated with him.
Is it went right that way? Or do you think that there must be another action I had to make? I usually ask buyers to provide product photos before sending a job offer but this time I forgot to mention that, as the buyer also thought that the service includes photography of the product.
Best of luck to all
Hussien