Yes, my experience is almost the same. Since 2016, our team have been working hard to achieve the excellence in customer service. As a Top Rated Seller, our numbers were strong and we could see a steady development in our business here in Fiverr.
However, in December 2022, we got the Pro status. That was really an accomplishment for the team, and specially for me. But things didn't go as expected.
Our numbers in 2023 were not upgrading, but lowering month by month despite the excellence in the profile: not a single 3 star review or below, lots of courses, SEO optimized titles, paid promotions, coupons, you name it... not a single late delivery or problems. Now, our revenue is down the hill, we lost around 300% of monthly sales.
The reason(s)? I am still figuring out, but seems this is related to traffic/buyer persona of Fiverr users and prices. As a TRS, I could set a $25 intro price, with the regular rate. Now, even with the same rate, I have to set a $100 price per Pro rules. I bet this have been discussed a lot here in the forums (unfortunately I don't have enough free time to write or read these forums, sorry!!) but, for our business, this is not working at all. Impressions have been hit also, I suppose the low impressions/click ratio may impact it.
For us, the Pro "relaunch" is not working. I hope this gets fixed somehow soon. Now I am missing my TRS days, *sigh*. Anyway, I hope there is a "downgrade" option as last chance to return to Fiverr business.