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design_desk

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  • Birthday 07/05/1986

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  1. Well, my post does not imply that fiverr should consider the quantity of orders over quality. All I meant to say is, there is more scope of isolated 4.7, 4.3 or 4 stars with a Seller doing 1000 orders a month, as compared to a Seller doing 20-30 orders a month. It is surely about the quality of service and that’s what has fetched me a great number of buyers over a decade long timespan! Any public/private feedback not only translates into number of stars but also reflects in terms of returning buyers, referral orders, tips, etc. and I do have all of that. So, it is not just about private feedback. It is a wholesome process therefore I suggest SS being perceived more as a ‘tool’ to improve for a Seller rather than a ‘parameter’ that defines Seller Levels because there are high chances that the success score could be illusive.
  2. There are few aspects of the new system that I can not understand. Let me put it more clearly with the help of some statistics. I have completed 90883 orders and I have 64941 unique clients. The overall rating on my profile is 4.9. My Success Score is 4 and my level has dropped down from Level 2 to Level 0. It is out of the scope of my understanding. It is very obvious that those Sellers who have done a smaller number of orders are naturally going to have more 5 stars. But a Seller like me who has done a greater number of orders may have few unsatisfied buyers so it is obvious that they are going to have ratings that are lesser than 5. It is a general observation that Sellers with lesser Volume has got very high success score. Sellers with more volume of orders have very low success score. The same is true in case of individual Gig also. I have completed only 5 orders in my Logo Animation Gig as I have started it recently. Its success score is 8! More number of orders do have that scope of isolated negative reviews because of controllable as well as uncontrollable reasons. But why am I competing with Sellers who are new in the business or who have done less than half the orders I have done! Why am I standing with New Sellers in the marketplace overnight? Why do I have to start from scratch? Why is all my learning and experience from the past 1 decade gone into vain? My Best Selling gig has been performing on the first two pages of the marketplace consistently over the years. It alone has 25K completed orders! I have been receiving orders all these years because I have been performing. That is how fiverr algorithm works, right? Now getting this success score 4 makes me feel undervalued and non-performing Seller on fiverr all of a sudden! I find these aspects very contradictory. I understand the new metric system is beneficial in finding ways to improve with very specific indicators. I suggest it should be used more like a ‘tool’ and not as a ‘parameter’ to judge because we are into creative business and many things are subjective in nature. I suggest we take a more manual approach. I insist fiverr carries out a manual go-through of all those Seller accounts who have been demoted because of the new metric system. Just the way it does for picking its Top Rated Sellers. It will help us all establish mutual trust and restore the levels of many Sellers.
  3. @Kesha Hi Kesha ! After reviewing the new level system, I have concerns about several contradictory areas and fear this will have significant consequences. • Established sellers With new metrics, my level right now is at 0 which in my opinion is just unfair.. as a Seller who has been performing on Fiverr for so many years(10 years) consistently maintaining high scores in every criterion is now being forced to level down only because of one single criterion which is success score(is it really needed for well-established sellers??). It feels like starting nursery school again after achieving distinction in college 😀 (As with new level 0, I will be competing with new sellers who have 5 orders whereas mine are 90711 orders completed) If we consider the data from the past two years for the new level system, you will see that I have successfully completed over 90,000 orders for more than 64,000 unique clients. I have earned a seven-figure income while maintaining a 4.9 rating and a 100% response rate. These statistics prove that I have been performing exceptionally well in all areas. Without such a high level of performance, it would not be possible to have such a massive clientele and complete so many orders I kindly request that fiverr should consider all the data equally, instead of giving priority only to the success score. For instance, the qualifying criteria for the next level is five orders, and if it's nearly 20000 times more than the decided value, then what's the benefit of that? Besides, I have already acquired 64,941 unique clients, whereas I only need three. However, currently, there seems to be no advantage, and the importance is the same as that of a new seller or level 0. Therefore, I urge you to consider all the data equally and not give undue weightage to the success score alone. • Grace period During the grace period, I am required to improve my ratings, response rate, number of orders, unique clients, earnings, and success score. All other criteria, except the success score which is a major factor in determining the seller's level, can be improved within a month. However, I have completed approximately 25,000 orders in the last two years. It seems unrealistic to rectify my success score within a month with this huge number of completed orders. To change my success score, I would need to complete almost 25000 orders or more in a month, which is an unfeasible goal to achieve. • New Review System Fiverr provides a wide range of categories where freelancers can offer their services. These services can be either straightforward or creative in nature. However, the review system on the platform can be stressful for many professional freelancers as it primarily depends on statistics. The current review system requires clients to provide complex reviews while freelancers are only given a simple 5-star tool with a comment section. Moreover, the "value for the money" aspect of the review system is subjective in nature. The fact that a client hired a freelancer should automatically imply that they found their service worth paying for, without the need for a separate review category. The recent metric system for reviews has been a source of confusion for many buyers. It is important to emphasize that while ratings are important, they should not overshadow the talent and skills that we bring to each project. Please make the review process effortless for buyers instead of creating a complex selection. Other than that to conclude everything that I feel is fair. 1. Sellers who have consistently performed well on this platform for many years should be reviewed manually, rather than through AI or auto-calculation. They should be given appropriate levels based on their performance, or allowed to keep the same level as before. 2. Success Score should only consider very recent data, with a maximum of 60 days. 3. The review system should be simplified, rather than being overly complex Hoping to see all positive changes implemented during the grace period. 🤞
  4. Absolutely!! Value for money doesn't make any sense for the service business like graphic designing. How can we determine someone’s art/skill by value for money?!!! Success score benchmarks are really high and not practical with the new review rating system.
  5. I think most new buyers will see public reviews while searching for a good seller to work with, so public reviews plays a major role to get more work, it shows happy and satisfied clients' feedbacks which can get a seller more new work.
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