goldenlily

The BIGGEST issue I think we can all agree on, is that we don't know what to do with this new information we're getting or how to improve based on the lack of specificity--all it is doing is causing us to become deflated and stressed. If there were clear suggestions for what I specifically need to do to improve communication, or client satisfaction, etc., then I could take action to fix it. But when you think you are doing everything right, and you see "Strong Negative Impact" even though you have 5 stars reviews, it leaves me unable to take action to fix it. And because this system is run by AI, we don't even know if the data is being processed accurately for our type of work. If we at least knew what the AI was looking for, we could do a better job catering to the buyer experience. The is from someone who has been on the platform since 2014, and has tons of returning buyers, 5-star rating--I think it's fair to say that this feedback about the new system is coming from veteran sellers who truly care about the quality of work they create.

Regarding this, I didn't know this thread existed until today, so I think there are a lot of sellers who are concerned but did not know where to go.

I feel your pain, and I'm hoping this is a bug in the system. Can a Fiverr staff person respond to this if they have more info? I would be very curious to know as well. Thank you!

After those 3 years, did the order get removed from your dashboard automatically? Or did the buyer end up completing the order?

I would prefer to be able to turn it off, but it’s true that it is probably being used for data collection. I cringe every time I see it because it has nothing to do with my gigs or industry. So I feel for the client who needs to jump through more questions, even if they are optional. It just makes for an awkward experience. I suppose if they are seeing it on every single gig on Fiverr, then they will become used to it eventually.

Warning: Last time I tried this on the app, the message did not actually get received (even though it completely appears as if it does). It shows as sent, but then when you go on your computer, it's completely blank. It's major bug that has been around for at least a year.

That (2) is a bit too neutral of a response if and only if the buyer has the majority of the fault. I totally agree about this: But any situation can be turned to support your side of the story, phrased into a positive, polite one, but still, stating where the buyer went wrong. I would say “I am sorry that it didn’t work out for you. I have sent you several revisions after your remarks and the additional work you’ve requested, and I tried hard to do the best I can to meet your expectations. I wish you well in your future projects.” Then, blocking him and at the end, you can be more harsh on the review you post on his profile, if you need to be more harsh 🙂 Is there a way to leave a different review on their profile? I don’t see that option. I only see the ability to respond to the review they gave. This is in regards to your suggestion below: