donnovan86
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Posts posted by donnovan86
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Did you check the score for individual gigs, maybe that might shine some light.
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1 hour ago, chris_era said:
Or did I ask Fiverr to lock the thread because these trolls were taking an innocent feature suggestion and turn it into a battleground to express their own shortcomings all the wile insulting everyone at Fiverr
Chris, no one is insulting you. It's just a forum and people express their suggestions. Just like in real life, not everyone will agree with everything, it's human nature. And the same thing here, I for one agree that the success score system is not perfect. It uses a lot of private data, and we don't have access to that. On the other hand, it does show more info and stats that we had before as a seller.
Based on my experience though, within 10 years whenever Fiverr changed something, few to no changes were made after the fact based on user feedback. So while it's great to have people ask for changes, historically Fiverr doesn't really make any major modifications. And to be honest, since the success score release... there was significant outrage for half a month, and since then things calmed down. Customers got accustomed to the new review system, sellers started understanding the new success score.
You will see some topics here and there stating people are upset because their success score is going down. But as I said in my other posts, I hope this topic will be seen by someone at Fiverr and it fulfills the purpose of the OP. Unfortunately I doubt anyone with deciding power like the CEO or shareholders browse the forum. That's why many suggestions are shared with Fiverr staff, yet they never get implemented. I specifically requested to all Fiverr staff I could get in touch with to allow us a way to lock gig packages, so people won't buy more than 1x the gig package, right now people can buy 20x that gig package if they want and the deadline is still for 1x. Obviously, that is a huge issue if someone either makes an order by mistake or they actually think you can do 20x the work in 1x and not 20x the time. I suggested that thing 6+ years ago, many times since then, but it wasn't implemented, even if other freelancing sites have it.
So yeah, don't think anyone is shutting people down. I, for one, added a touch of realism based on my experience and what I suggested. Even in this case, Fiverr is clearly taking a stance against low quality sellers, since they tried to find ways in order to have way less people with perfect 5 star ratings and level 2. They focus a lot on private metrics and that is one of the reasons why success scores vary so much, it's more than just public data.
PS: Writers tend to reply more because we have a tendency to write more than most people, it's in our DNA. However, we are all a positive community here and we want everyone to achieve success. Realistically though, there are tons of meksells, people that just come here to make money without any skill, and which manipulate the systems to their benefit. It's one of the main reasons why the platform is bogged down with 5 star gigs, even if the skills of those people are questionable. But with reviews for canceled orders, the new review system and success score, you see a lot of those accounts slowly getting pushed back and not being in the spotlight. I can only assume that's why they made such changes, because many buyers were complaining about their inability to choose a professional. It's sad that there are also other victims, people with genuine skill that also end up affected by the changes, either by random cancellations or people not reading gig info, etc. So hopefully they revamp that in the future.
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It's basic internet safety though. You check who is contacting you, and you don't just randomly open any file. Fiverr doesn't really contact you via the inbox, they will send a message. And if someone does contact you via your inbox, which is extremely rare, it's obvious they are from Fiverr. But yeah, people need to be very careful because scammers can easily get a hold of their data.
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8 minutes ago, aimanmujeeb said:
it's important to consider the context of all 156 reviews, most of which are positive.
Private reviews matter the most, and you most likely have at least a single private review that's recent, since not a lot of people leave private reviews. And those that leave negative reviews tend to be the ones that also leave a negative private review. The context doesn't matter that much because newer reviews are the ones taken into account the most. And since Fiverr usually focuses on the reviews for the last half year the most... obviously that negative review is the one holding a lot of weight. And it will for quite some time, unfortunately. I had a similar issue where bad private reviews ended up being a problem for over half a year.. maybe more.
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Well it's not the success score problematic. Private reviews are very important. And a lot of people that have a positive experience don't leave a private review, but unhappy people do, at least most of the time. And one of your latest reviews has been pretty negative. Considering that you don't have a lot of orders and one of the last reviews was negative most likely, that's why you have a bad success score. Because while you see only public stuff, there are a lot of private metrics that Fiverr takes into account for the success score as well.
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4 minutes ago, catwriter said:
Like food.
Great choice!
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39 minutes ago, catwriter said:
Cancelled the subscription last night. Ends on the 25th (tomorrow).
I think the next month will be when they charge $40 for me. I just got charged the regular $20 last night. I will just stick with the $20 I think. Not sure if I will cancel, but definitely not going for $40.
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18 minutes ago, dewebbutler said:
Absolutely, that is where I followed up with a request that I also sent to support when they copy pasted a similar response. After that, they all go to ignore mode.
Do what you want, but if Milos talked with support and they said what he mentioned in his message, there's nothing they will do because the ticket is finished in their eyes. And in general, Fiverr will not explain any details when they talk about violations. So in their eyes, you violated the TOS. There is a team that will double-check these bans, and if they also said the same and you were told the decision is final.. as others said in the other topic, there's nothing else support will help with.
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Milos replied to you though, more than a month ago. He said there's nothing more to do so.. harassingg people to reply won't bring any other answer. Fiverr staff on the forum directs you to customer support, so if they won't reply to the issue that means there is nothing they can do right now.
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5 hours ago, ssj1236 said:
So....even with a strong negative impact your "success" score is still at 10? What? Excuse me? Fiverr that's not how this WORKS!!!
Most likely because the other stats are very good. And it's just one cancellation, I assume having more would matter. But yeah, avoiding cancellations at all costs is crucial.
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Just now, gbrl_c said:
It's clear they're hiding things - probably on purpose.
Again, people manipulate things. And if you buy on Fiverr, you will see that Fiverr clearly says to buyers that their private reviews will not be shared with anyone. They promise buyers to not share their reviews, so that's why they are hiding that info. And of course, the main reason is to have a way for them to acquire more data to feed the success score. As Cat said, there are a LOT of people that are level 2 and with a gig that has 5 stars on average. Try to see from a buyer's perspective.. I wanted to buy something myself and had to go with a local option because on Fiverr there were only 5 star people with some really bad reviews, and whose responses didn't build confidence. When you want to hire someone in the writing field and they have consistent grammar changes, yet they have over 1k great reviews... there's no wonder something needs to happen.
I don't agree with the entirety of their changes. But you clearly weren't here before if you say there's no transparency. At least now we know a score and we even have a score for every gig, we know how Fiverr sees that gig. Before this change, we had to go to the success manager to figure out why we don't have orders, which is a paid service by the way. And they didn't say a score, they just said the buyer satisfaction rate is low. I don't think the success score is perfect, and there will always be private data hidden from the sellers, for both reasons mentioned above.
You want the success score to be revamped, maybe it will, but remember that while it can get better, it can also go the other way too, with even more anti-seller changes 🙂
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Just now, gbrl_c said:
They clearly don't know what they're doing with Success Score metric, and I'm 100% sure of that, that's why I started this thread. They need to know at least one user is seeing right through their mess.
It's one thing to be unhappy about a change.. but this... You do realize this is a platform you are working on as an independent contractor right? You don't have a contract, you are not an employee, nor you are hired by them. It's like working with Nike on a single project, that doesn't make you their employee, nor can you dictate where the company is going. Sure, you can share ideas, but do you really think someone will listen?
As you can see from people who have been here for years, including me, Cat and others, historically Fiverr makes changes to the platform, people complain a bit and adapt. And realistically, it's their platform, they get to choose what they want to do with it and where it goes. We don't really have a say, we can share suggestions and sometimes they implement them. Which does happen sometimes.
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3 minutes ago, gbrl_c said:
It might be the reason they're not sharing it with us.
Obviously. Anything that was shared for years and years, it was always manipulated by sellers.
3 minutes ago, gbrl_c said:It's not a good impression to new buyers and sellers if they come to check the forums and find many veterans with a "looser" mindset (no offense here), as if they lost way too many battles and lost hope of changing and exposing what's wrong with the platform.
Not a lot of buyers enter the forum. Most people are very busy and just don't have time for this. They don't have time to share requirements properly in a lot of cases, let alone enter the forum. In my experience, most buyers entering the forum either are unsure of some features, complain about a seller or a feature.
It doesn't matter what veterans here think, because Fiverr itself will not change the way we want. Investors and people with financial interest in the company, stockholders will determine the path. You can share your problems here and maybe someone sees them.
1 minute ago, gbrl_c said:Well I'll have to say it again: I had all the data for my tests.
Private data too? If not, the tests won't be concrete, because private data is what ends up dictating a lot of the success score.
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4 hours ago, catwriter said:
Whenever Fiverr introduces some changes (and since 2010, when it was created, there were plenty), there's a lot of noise on the forum, people complaining about this and that, threatening to leave, saying we should all boycott Fiverr for a month... And nothing happens. Fiverr might make slight adjustments, or not, but they'll keep doing what they're doing. They won't reverse changes or alter them significantly. Some sellers do indeed leave, but sellers leave Fiverr all the time anyway, and the new ones come, so it doesn't matter to Fiverr.
Yep, 100% what I said. there is a slight outrage at first, people adapt and then nothing happens. They might do a quick adjustment and that's it. But the review system or that major change they made, that stays.
4 hours ago, gbrl_c said:Regarding data, I really can't give you a direct answer, I'll have to just say I'm 100% sure of what I did and what I tested
You don't have access to the private data left by customers, so there's no way you have 100% of the info. The only way you have 100% of the info is when you made all those purchases, you know exactly what private data you left.. But that would be against the rules and would get you banned. So assuming that's not the case, you have no way of knowing exactly what people said in private. I had only 5 star reviews for half a year, but my buyer satisfaction rate was very low, according to my success manager from Fiverr. The idea is that you see only public stuff, in private people can easily rush and leave a bad private review without even knowing. Or they ignore it, and if you have just a single, bad private review and no public ones, then your account is damaged quite a lot.
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6 hours ago, kickgom said:
lesson learned the hard way
Yeah, with AI and so many variables right now, the last thing you want is to rely on a single source. If it dies, then you have no money.
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Just now, hijabzehra12 said:
Upwork is something better than Fiverr but we can rely on there platforms.
Every platform caters to a different audience. On Fiverr people come here and buy services, whereas UW is more about buyers setting up a project and sellers bidding on it. As a seller, you have a limit of bidding points or whatever they are called, so you can end up bidding on a lot of stuff and not getting any project. And they force you to pay for bidding more if you used all the points. I know they copied Fiverr with gigs, but those aren't as popular as they are on Fiverr.
Realistically, you want to have accounts on multiple sites. You might get lots of work here and little to no work in other places.
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45 minutes ago, hijabzehra12 said:
and prefer to join Upwork
I see no reason why you have to pick one or the other. You create accounts on multiple platforms and try to grow each account. Don't rely solely on a single account, because if that one tanks, closes, etc, you lose your only source of income.
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21 minutes ago, smashradio said:
My secret is black coffee. With a double pump of black coffee, and an extra shot of black coffee.
Damn. So much coffee. For some reason, my body doesn't react very well to coffee, unless it's a very very small amount. That's why I went with tea mostly, but I can see the appeal if it's healthy for you 🙂
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1 hour ago, Kesha said:
Spill the tea (or the wine!)
Well I know I will be in the minority since there are lots of coffee drinkers. But I prefer to replace coffee with soda, Pepsi in particular. For a more general, frequent drink, I always stick with tea, all kinds of varieties, I don't have a favorite one. Now that I think about it, maybe green tea.
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6 hours ago, kickgom said:
I was very happy having my freelance job, however, changes began and my happiness went down the drain.
It's not a job though, a job has paid benefits, a schedule, etc.
I don't know if customer support is using AI or if they copy paste stuff, they might in order to make things easier. But realistically, what did you expect as a reply to that message... I think maybe you mentioned promoted gigs in the message, that's why they said what they said.
Regardless, even if you meet with a success manager, they will try to showcase benefits you get from staying, yet if you don't feel ok working on the platform anymore... I wouldn't close the account, at worst it can be an extra source of income.
I do agree that many of the newer changes were not seller-friendly, but obviously that's because a lot of people curate their reviews and they cancel stuff just to avoid bad reviews, that's why reviews for canceled orders are a thing. There are tons of people with thousands of cancellations on the platform that still have a high success score because at the time, they had mutual cancellations and those were not penalized by Fiverr.
If you do end up deciding to leave Fiverr completely, good luck. It's sad to see people go, and you're not alone either.
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Well it seems the person was looking for a specific dialect, if I understand correctly. There's nothing you can do because ratings are final. And the buyer has an option to leave a private review too, which will further damage your account and ranking. But as I said, that's final and nothing that you can do regarding this order.
However, make sure to ask people about dialects and things like that in the future. Because you never know what people might want, so what I would do in your case is to improve the order questionnaire and also create a list with gig-related things that you want to ask your buyer if possible.
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39 minutes ago, gbrl_c said:
I'm not the one investing money, but I'm investing my time in this platform. You say they listen, but won't do nothing, so what good does it do?
I think you should know by now that businesses don't care about your time or mine. They care about money. That's all. They do listen and make small changes. But removing the entire success score? Nah, that's not going to happen, at least not for a while, and not because sellers want. It will most likely be due to them finding a better method that fits with their long term view for the company.
41 minutes ago, gbrl_c said:Their AI isn't close to being fair. I'm talking from a perspective of a new seller with 5 orders, so I have much more control of my own data than veteran ones. And I can't tell you exactly what I did, but trust me when I say it's flawed.
I am sure you don't have doubts. But also you can't know what private reviews people left, or what private data was offered for your orders. So regardless of what data you have, it's not complete. Not everyone leaves a private review. So if you have 5 orders, each with 5 star public reviews, but there is only one private review and that private review is negative, then you will have a very low success score. Because private reviews matter way way more, and if you only have one, and that's bad.. then it will have a very very veerry bad impact on your success score.
33 minutes ago, gbrl_c said:I aimed this thread to Fiverr.
Well, you can aim it, but not sure if it will hit the target 🙂 There was a massive outrage when the success score came out, and a month prior to that, with the new review system. Guess what? Fiverr representatives said they saw the sentiment, understood what people were complaining about, and according to them, some things like extensions or cancellations from customer support are not damaging the success score anymore. However, we are 2+ months away from that launch now, and nothing has changed. Ah, they changed value for money to value of delivery. Other than that.. the success score continues to be exactly the way they wanted.
Realistically, people got used to it. Buyers understood how the review system works, there are less random reviews being left, etc. And I don't see that much outrage, aside from a topic like yours here and there when someone ends up with a lower success score. But I think most sellers that have been here for a while realized that Fiverr is a for-profit business, and their focus is on attracting buyers, improving the buyer experience.. Plus, if I remember correctly, the company is losing buyers, and there are a LOT more sellers than even a few years ago. So yeah, there's no shortage of talent, if you or me go, there will be others to take our spot in search.
Good luck, maybe someone from Fiverr's higher ups sees this and they have a change of heart. But as I said, I think it's very clear the direction Fiverr is heading towards, and it's not a pro-seller one. It's aimed at getting more buyers, making people spend more, and also removing meksells and bad sellers along the way. And also, heavy on AI too.
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49 minutes ago, smashradio said:
As for agencies competing with freelancers, this is not new. Agencies have been on here for a long time. Misrepresenting yourself is, as far as I know, still not ok on Fiverr. So claiming you're just a freelancer when you're an agency is, based on my understanding, not ok.
I know it was here for a long time. However, we couldn't lose our level due to agencies, now we can if we just have 1-2 orders a week and they have 100. Actively using that comparison to lower scores because others cheat the system and are an agency or they outsource like crazy.. that's not ok and certainly not fair. Well, I think the most successful writer, a Pro writer says they work alone, and clearly if you check their socials they promote their AI business and their company with dozens of writers. Yet on their profile, I WRITE, I HELP, I do everything. And that's not the only person, I just know the situation because they are in my niche. I checked a lot of other sellers from other niches and it's clear they are outsourcing or they are an agency.
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13 minutes ago, gbrl_c said:
Only because you invested time and money on a new system it doesn't mean it has to be enforced for a long period of time because it could do way more harm than good, which is I see it's happening. It's a terrible business decision for them to keep it running.
You're not the one investing the money though. They are, and they won't remove it just because some of the community outrages. I've been here for 10+ years and they never fully reverted any system they added. They made some slight changes, but usually they will stick with the stuff they do. Terrible decision or not, it's their business, and sellers clearly don't have a say. Sellers that made over $1 million are leaving the platform due to these changes. Will that matter to Fiverr? Probably not.
Just now, gbrl_c said:and sadly that lack of transparency is what is making me reconsider staying here in this platform.
The thing with transparency is that if all data is shared, some people will use it properly, others will manipulate the system. It's human nature, some people will try to game the system to their benefit. Plus, as long as they promise buyers that private data they share is not sent to sellers, I don't see us ever accessing all the feedback and data Fiverr has on us and our gigs. The problem for me is that a lot of people rate stuff randomly to begin with, others are very vindinctive, so many times, you can have a very very positive set of public reviews, yet private reviews are terrible. That's because a lot of people don't leave private reviews. And those that do.. let's say there's a higher chance for an unhappy person to leave a bad private review, whereas happy customers won't always be as adamant to leave yet another review. I had only very positive, great reviews, but my clicks and impressions were extremely low, and my success manager told me that my private reviews were not that great, which obviously you can't see unless you have access to that data. But hey, they have to sell their Seller Plus somehow right?
I am not bothering with all this stuff that's outside of my control. I don't think they will change this system for quite some time. And if they do, it won't be seller positive either. I don't see the reason to leave this platform though, if you can still make some money on it. The problem is for those people that rely solely on Fiverr to make a living. It has become way wayyyy too hard to rely on income that one month can be great, the next month can be terrible.So diversifying the income is what we should all focus on. It's better to see Fiverr as yet another source of income, and not the only one. At least that's how I think. And it's also why I am not so adamant when it comes to outraging or forcing Fiverr to make changes. I've been here long enough to know that sellers have limited power when it comes to making changes. They listen to what we have to say, but realistically, shareholders and those that run the company have the power, not us. So if they want to push AI, they will. If they want people to not all have 5 stars and be level 2, they will. As an user, you either abide or.. disband 🙂
So yeah, from my perspective, I don't see this success system going anywhere. At least we have an idea of how Fiverr sees and scores our gigs. At least we know why we are in the back of search and we don't receive any inquiries. Pre success score, you had no idea what's happening, unless you went to the success manager. Now you can see the score, at least.
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Success score
in Tips from Sellers
Posted
The thing that many don't realize is that the success score doesn't just take into account public stuff you see. It also takes into account how you reply, if you extend orders, and private reviews specifically. Just because you got a good review publicly that doesn't mean you have only amazing private reviews. I had only 5 star reviews for months and my success manager from Fiverr told me that just because I see only very positive stuff publicly, that doesn't mean privately people left the same thing. In fact, it's very possible to have private reviews that are very bad on a 5 star rated gig. Either the person left that private review by mistake, they rushed, etc.
So just because what you see seems to be very positive publicly, that's just one side of the story. I can say it from my own experience.