Okay so I got an order 2 weeks ago, the buyer placed the order without discussing the limitations. She wanted to automate something using the free plan provided by IFTT. But the free plan didn't support what she needed, we both agreed on cancelling the order so I initiated the order cancelation request. She accepted it and the order was cancelled. BUT as soon as the order was cancelled, my order completion rate dropped to 67% and now it is 50%.
How is this a just evaluation when something that's requested by the buyer isn't doable? OR if the buyer isn't open to suggestions? Why do we, the sellers always have to pay the price? Why can't Fiverr take into account issue like this when evaluating a profile? It's just a bot looking at order completed vs orders placed and then assigning each profile a number, if that number falls below the threshold, you're ripped off of your badges and levels and you're left there with nothing for a month (or more) FOR NO REASON!! Something that you spend months or even years on achieving is taken by a bot FOR NO REASON!
How is taking badges and decrementing the scores just when you only have ONE option, cancel the order.. when you know that cancelling the order would cause a deduction in your scores and also you'll be ripped off of your badge and levels, something that most of the hardworking people here spend months and years to earn.
Oh and for almost 2 weeks I couldn't find a way to submit a support ticket because the Support page in the footer only has some help docs which don't help with situations like this and the My Support Requests has no option to submit a new ticker, the only way is to open a previous ticket and there's a button to add a new one which doesn't make sense (I saw that button today). I think the button should be on the main page where all the support tickets are listed. Also, the Contact Us button at the bottom right on that page has a bug, when you click it, the button disappears (I tried 3 different browsers and also my phone - same issue).
What do you guys have to say about this? Shouldn't Fiverr change it's policies about profile evaluation or order cancellation?