smork

I just had a frustrating exchange with support. They were adamant I was wrong (not even talking about the app in the ticket). My point was - I opened and responded to the order so that email should not have been received... The ticket was requesting they correct my stats if I've been marked down for their system being in error. I literally sent screenshots and timestamps. In the end they claimed they misunderstood my question! And I didn't get an answer about whether it marked me down or if they can correct it. This is what the last message they sent finished with anyway; Yet, I never get that email? I literally never see it because I open every order and respond to the order. Who knows really.

Oh I totally agree - I rarely use it for anything other than new order/revision/inbox message notifications. Definitely staying away from it for everything else now though!

Just to add further insult to injury - 9 days ago, shortly after delivering an order, the client reviewed it. Got the notification saying they'd reviewed it. I opened the order to respond. There was no review on the order. I open a ticket with support. They tell me that the issue had been passed on to some department to review and to await a response. I've had no response since, despite me asking for an update 4 days ago. Since then, the order auto-completed without any review - As if the review never registered, otherwise it would never have autocompleted, clearly. So, if one of the MIND-BLOWINGLY TRANSPARENT new changes they've implemented is that auto-completed orders / orders not reviewed negatively impact us in some way, there appears (maybe, possibly) to be yet another bug lurking out there and seemingly no urgency in addressing it. I wouldn't have raised this post about it it to be honest because nothing really surprises me here anymore, but keep an eye out. On a separate note, I responded to a new order placed yesterday just to confirm that the order was received like I always do. I literally posted on the order page like 50 seconds after the customer placed the order. Fiverr sends me an email this morning (24 hours or so later) telling me that I had not reviewed the order requirements ("...but we noticed that you haven’t viewed the requirements.") and that I should.....😐 The issue here is likely that I responded using the mobile app, rather than my studio computer. I normally respond via my desktop. So, another bug to add to the pile I guess.

Lovely that they communicate all this stuff so well to us, right? I've never dropped below 5 stars and see that on my profile today, out of the blue, no notice, nothin' Yet another demonstration of the utter contempt they have for us.

@vickiespencer Could you do me as well, please! Thank you.

Did you try clicking on the arrow to see the options? I get that message often and when I click the arrow, it gives me an option to respond to them on the order. It's not as clear as it could be.

What's your score now since they did that? It went down?

I appreciate your responses to my posts. I only signed up to Seller Plus last night because that is the only avenue I/we have to hopefully get an ounce of clarity here (I hope?!).....and then found that none of them are available for over a month. I've booked a slot now and that gave me access to email the person I booked with so I've dropped them an email now. I am sad to say that I am pretty much resigned to this going badly anyway and have one foot out the door. After nearly 10 years on Fiverr, I've finally reached my limit with all this nonsense. My mental health has suffered the past few years with the pressures of this place and its only gotten worse with all these bizarre changes they continue to make, so maybe this was the kick up the backside that I really needed to just move on to pastures new, we shall see.

I do appreciate the response @Lyndsey_Fiverr - The problem there is that none of those success managers are available until after the review date next month (which is odd), there are no slots to book at all. So, its not possible to have any help from them before the review date next month. I reiterate that I don't believe the negative mark that is seemingly bringing down my score is accurate or fair, and if it is, its absolutely shocking that I couldn't see there was a problem to address it in the first place - just one look at my selling history should say enough really but I appreciate someone actually needs to look at it so I can have some sort of dialogue with someone about it directly. I am hoping something changes before then - I feel very isolated right now, not a good place to be as a very long term seller here.

This is absolutely not happening for a tremendous amount of people. In fact, quite the opposite. Where are those of us who are stuck not knowing how to proceed meant to go from here? In my case your system is threatening to remove my TRS rank that I have maintained since 2015 for stats that I cannot see or respond to / address. I tagged you in a post on the very large thread you started yesterday Here is a screenshot of a section from that post where today I your system warns me I'm going to lose my rank: You can see how this is so detrimental to someone's well being right? The support team are using copy and paste answers and are not responding to direct questions - So that leaves people like me and many others in a limbo of dread because we can't get any clear guidance right now.

I'm totally with you here @jonbaas - I posted my concerns back on the big thread a short time ago, but I echo what you're saying totally. I am incredibly disheartened by Fiverr's treatment of us right now. Feels like all the hard work put in to providing a fantastic service has meant absolutely nothing to them. There definitely is none of that here.

@Kesha @Lyndsey_Fiverr As someone who has been selling on Fiverr for nearly a decade and has held Top Rated Seller status since 2015, I urge the relevant team to reconsider this update, which seems nothing short of a disaster. The overwhelming negativity, confusion and disappointment in the fifteen pages of comments here and numerous other posts across the forum should be evidence enough. This update is not only harmful and derogatory but also further punishes hard-working sellers who are the backbone of Fiverr - We are just as important as buyers. Once again, it's clear that Fiverr isn't listening to its sellers. This update demonstrates a serious lack of understanding of what it is to be a freelancer and how to create an environment that is balanced and fair for both sides, sellers and buyers. Surely, if even one freelancer were involved in the decision-making process, they could have provided countless reasons why this doesn't make sense. While I understand the need to weed out low-quality sellers, Fiverr is unquestionably harming a significant number of reputable sellers in the process. The Fiverr team seems to be continuing on a disappointing path of grinding down its sellers for no apparent reason - Hassling buyers to leave private reviews? The seller not knowing what has been said or how that impacts them? The clearly huge amount of weight you've assigned to these tattletale style private reviews and not disclosing it to your sellers? You are playing with people's livelihoods as if it's some sort of game, and that is incredibly disappointing. Regarding the previous post I made in this thread, I received an 8/10 score with no clear explanation or means to address it. The offending statistic was "Client Satisfaction." In my almost ten years on Fiverr, with nearly 6000 completed orders and a 5-star review score, I have only received three negative reviews, and none of them are accurate; two were left by mistake. As a Top Rated Seller, you've always said that we are periodically reviewed to ensure we a maintaining the level of service required to be a TRS. So, Fiverr knows I uphold my end of the bargain. If some disgruntled buyers have unfairly criticized me in private reviews, Fiverr should present that information to me so I can defend myself, rather than blindly siding with them and damaging my business. Your support team seems clueless about the situation, providing nonsensical copy-paste responses when asked for clarification. @Kesha I hope you'll relay this feedback to your team. They have reached out to me in the past via email asking if I'd come and contribute to the forum, I've had s***e chats for feedback on new features that were in testing, interviews for blog posts, and asking me to look into starting up Fiverr workshops. I've had a seller success manager before they started charging for the feature, and he frequently sought my opinions to relay back to the team. I am pretty sure that I speak on behalf of many when I say that Fiverr needs to listen to its core sellers instead of throwing them under the bus. Today I can see the Success Score has received another threatening update for me to enjoy How am I meant to get back on track when I don't know what the problem is in the first place or what I can do to fix it? How can I get back on track when I don't believe I've done anything wrong and you apparently only give me 30 days to fix something that is the result of you drawing from 2 years of data to punish me for? Do better please.

Waiting for this latest nightmare update to come. So apparently I'm 8/10 and a glaring Yet I maintain and have always maintained a 5 star average with glowing reviews all over the place. Guessing this is the wildly unfairly and deeply insidious private reviews thing and some disgruntled client has attacked me privately? I've had a couple cancellations made by support for problematic customers. They don't tell me what it is and the way to improve it is some canned generic non-sense about being a "better seller", enough to drive someone crazy honestly. I've been a TRS since 2015 and always maintained an a top level of service, I get rewarded for that by them threatening to demote me. Wonderful.