mpb0707

Congrats on the milestone! 🥳

@fastadking I dealt with a similar situation when I reached out to Customer Support back in October for one of these false warnings. I was told that they couldn’t provide me with any details. Thankfully, I was able to get the matter escalated to a Customer Support Supervisor who took the matter very seriously and thoroughly reviewed the order in question (which did not have a review). I hope you’re able to get the warning removed.

Hello there, I’m sorry to hear that you’re dealing with this. These false warnings seem to be part of some new automated system that Fiverr rolled out earlier this year. Since June, I have received 7 of them. Thankfully, Customer Support was able to assist every time. I recommend reaching out to one of the forum moderators. They might be able to get you in touch with a Customer Support Supervisor, who will be a lot more helpful if you feel as though you’ve hit a wall when it comes to opening tickets. Just remember to be patient as the forum mods are quite busy. I hope that helps and you get the new warning removed from your account. Good luck!

@uk1000 That's a great question. I did try to determine if there was anything about the order that may have triggered the flag, but I couldn't find anything out the ordinary. To make matters even more confusing, one of the false warnings I received at the end of June was issued while I had been on vacation for over a week and had not even received any orders. I hope Fiverr offers a bit more transparency on this process in the future.

@rabihumakhan Thank you! Glad that my post helped to provide some info!

@michmikaia Thank you! I definitely do. 🙂

UPDATE: Customer Support was able to assist and remove the false warning from my account.

Hello all, I wanted to share my recent experience in case anyone is going through something similar. I know that while I was going through this situation, I found a lot of useful information here on the forum that helped me deal with the issue. It’s a bit of a long read, but I hope you find some value in this post. I'm been a seller here on Fiverr for close to 10 years. Since June of 2023, my account has been repeatedly hit by false “Feedback Boosting Violations”. I received the first of these warnings on June 16th. The message is as follows: After contacting the folks at Customer Support and politely asking them to review the situation, they “forwarded my inquiry to the relevant team”. Ultimately, the team determined that the warning was issued by mistake and removed it from my account. I received another warning in June, and then a third in September. I went through the same process in both cases. Both of those warnings were evaluated and also determined to be mistakes. In all three circumstances, the Customer Support reps were very friendly and apologetic for the error. In early October, I received a fourth warning with the same “Feedback Boosting Violation” notice. As always, I reached out to Customer Support and explained the situation as well as my history with this issue. But this time, they informed me that the warning was “found to be valid by the relevant team and will remain unchanged.” I asked if a second review could be conducted. Unfortunately, the rep came back once again saying that the warning would remain on my account as “the order in question violates our Terms of Service regarding abusing our product tools to boost your account’s reviews and ratings.” I inquired about the order in question, but was told: I even offered to provide all my deliverables to Customer Service from the prior week, showing that actual work was completed on my end. However, when I asked them to forward this info to the relevant team, they responded by saying: At this point, I was quite concerned that I could be hit with another one of these false warnings and my account could be suspended out of nowhere. I had a few sleepless nights during which I wondered about my future on the platform. I wrote about my situation on the forum and heard back from a couple sellers who experienced similar problems. Some users suggested that repeat buyers leaving the same review for multiple orders in a row may have triggered Fiverr’s automatic flagging process. Ultimately, I decided to reach out to Customer Support again. This time on a new ticket. Once again, I politely explained my situation and my history with the false warnings. But instead of asking the team to remove the warning, I asked them for more information on the violation. Specifically, I asked if it was possible that a repeat buyer leaving an identical review on multiple orders may have triggered the warning. The response was disappointing and seemed to ignore my core question: Around this time, I also reached out to one of the moderators here on the forum to explain my situation and see if they could put me in touch with someone from the mysterious “relevant team”. The moderator said they would look into it, but would need some time to gather the details. For a couple days, I continued to search for solutions to my situation, which seemed hopeless. I came across the YouTube channel of Joel Young, a top-rated seller here on Fiverr. In one of his videos, he spoke about receiving warnings on Fiverr and how the most important thing is to clarify why you received the violation by speaking with Customer Support. After all, you can’t learn from a mistake if you don’t know what your mistake was. While I was certain that the warning was issued in error by some sort of automated system (as all of my orders were legitimate and I had never asked a buyer to leave a review), I figured that it would be worth trying this approach. So, I reached out to Customer Support again and asked: Again, I received a cookie-cutter response: I pushed back once again: Finally, the Customer Support rep let me know which of my orders led to my account being flagged. Apparently, the review on that order “violates our Terms of Service regarding abusing our product tools to boost your account’s reviews and ratings. All reviews must come from legitimate sales, therefore this warning will remain.” I was glad to finally have some clarity on the situation after several days of being in the dark. So, I went to look at the order in question to see if maybe something about the review looked suspicious. It ended up being an order from a repeat client who purchases my services once every month or so. But the most interesting part was that this buyer doesn’t leave reviews. And, in fact, the buyer did not leave a review on the flagged order! So, after finding out that the warning was issued for a fake review on an order that didn’t have a review, I reached out to Customer Support once again: This time, I received an outright rude response: At this point, I pretty much gave up on getting any additional clarity. It seemed as though the warning had been issued completely by mistake, but the Fiverr Customer Support team was not interested in helping to fix the situation. I decided that I would continue my business on the platform as usual until the inevitable time that I would wake up in the morning to another false warning that would shutter my account for good. The next day, I woke up to an email from Customer Support. When I logged in to my account, there was a new support request active—one that I had not initiated. Instead of reading “Open” or “Solved”, the status read “Awaiting Your Response”. I opened up this new support request and saw that it was from a Fiverr Customer Support Supervisor. He said that he heard I was concerned about the warning on my account and wanted to provide some additional details for me. He provided the basic outline of what “Feedback Boosting” means and how the warning system works on Fiverr. He was very polite, but still didn’t provide me with the information I was seeking. Despite feeling exhausted from being told the same info various times by different reps, I responded with the following: I didn’t hear back for another full day, but to my surprise, the Supervisor wrote back explaining that he took the time to gather all the appropriate information from my account in order to write a message to the “relevant department” that explained my situation. As a result, they conducted a thorough evaluation of my account and removed the warning! It was an incredible relief and I was beyond grateful for this Supervisor, who reached out to me unexpectedly and went above and beyond to make sure the situation was handled. It also seems like the Forum Moderator who I direct messaged may have let him know about what was going on with my account. In the end, the Fiverr team made sure that the error was corrected! Ultimately, this situation left me with a few takeaways: (1) Most of the Fiverr Customer Support reps are incredibly polite and helpful. After all, they handled my first three false warnings immediately and apologized for any inconvenience. The Forum Moderator and the CS Supervisor both went out of their way to ensure that I received help for the fourth warning. So, despite the hiccups and one somewhat-rude rep, I am very satisfied with the outcome and appreciative of the work the team put in to help me. (2) Always remain calm and polite when reaching out to Customer Support. There were definitely a few times throughout the course of this saga that I wanted to throw my computer through the wall, but I always tried to keep things professional and succinct when writing to the support team. (3) If you really didn’t do anything to violate the ToS, then Fiverr will ultimately take the right steps to help you remove any false warnings. (4) It never hurts to ask for clarification about a warning (even if you have to ask multiple different people). After all, you can’t learn from a mistake if you don’t know what your mistake was. TLDR: I’ve been receiving false warnings for “feedback boosting” (asking buyers to leave fake reviews). After going through a lot of hoops, the Fiverr CS team went above and beyond to help fix the situation.

Hi @supun_g You can attempt to reach out to Customer Support and explain the situation to them. If you did not engage in Feedback Manipulation, they MAY remove the warning from your account. I have experienced this on my account as well. Customer Support assisted me 3 out of 4 times, so it is worth a shot to ask them for help. Just remember to be polite and explain the situation in detail. Hope you are able to fix the situation!

I'm dealing with a similar situation myself. Glad that you were able to get the warning removed! 👏

Hi @jenspeck Hope all is well! I agree with both of the above suggestions. It is best to make use of the "Request to Order" feature if you are frequently receiving orders that require far more editing than your gig offers. I have run into this a few times with my own proofreading services. When a new buyer reaches out, I will usually send a small blurb explaining exactly what my services cover and what they do not (such as deep rewriting and fact checking, etc.) Hope that helps!

Hi @vickieito Hope all is well! Thanks for your response. I just joined the Seller Plus Premium program recently and will definitely be broaching this topic with my Success Manager during our next meeting. Thankfully, my account has not been shut down, but I do have a warning on my account, which concerns me since I've had four warnings issued to me since June for "manipulating the rating system". Thankfully, CS removed the first three, but will not assist with this new one. I'm just nervous that due to the frequency of these false warnings, my account could be suspended at any time. Based on the experiences of the two sellers you mentioned, my guess is that one my repeat buyers probably triggered the automated account flagging. Thanks again! I really appreciate your advice and am glad to know that there is some hope to get the situation remedied even if I do receive another false warning.

@dizzinea Hello, hope all is well! I came across your post while looking into a similar situation with my account. Wondering if you ever got the matter with your account resolved and if CS provided any insight into why you received a warning without reason.

@dt_zn_ Hello, I came across your post while looking into a similar situation with my account. Wondering if you ever got the matter resolved and if CS provided any insight into why your account received a warning without reason. Hope all is well!

@michmikaia Thanks for your response. This certainly makes sense in my case as I work with a lot of repeat buyers, some of whom definitely do seem to leave the same standard review for my services when I complete a gig. I appreciate the insight here, as this could be something that triggered the automated system to flag my account.

Thanks for your response! Sorry to hear that the same situation happened to you. I hope that your account is still in good standing. Maybe I can try to contact support via email and see if they will at least let me know which buyer they think I am working with to "boost my reviews".

Hello all, I've been dealing with a strange and concerning issue in which my account has been repeatedly hit by false "Feedback Boosting Violations" since June of 2023. I was wondering if anyone else has experienced this. To introduce myself, I am a Level 2 seller who has been providing proofreading services here on Fiverr since 2013. I've completed over 4,600 orders over the last 10 years and currently have just shy of 2,000 reviews. I received the first of these warnings on June 16th. The message is always the same: "Our rating and Seller leveling system are a fundamental part in building and maintaining a trusted marketplace. Your account has been flagged for purchasing or selling with the intent to falsely increase ratings and/or levels." After contacting the folks at Customer Support and politely asking them to review the situation, they "forwarded my inquiry to the relevent team", determined that the warning was issued by mistake, and removed it from my account. This same process repeated on June 21st and September 28th. Both of those warnings were evaluated and determined to be mistakes. In all three circumstances, the Customer Support reps were very friendly and apologetic for the error. On October 4th, I received a 4th warning with the same "Feedback Boosting Violation" notice. As always, I reached out to Customer Support and explained the situation as well as my history with this issue. But this time, they informed me that the warning was "found to be valid by the relevant team and will remain unchanged." I politely asked if a second review could be conducted, which the rep did escalate for me. Unfortunately, the review came back once again saying that the warning would remain on my account as "the order in question violates our Terms of Service regarding abusing our product tools to boost your account’s reviews and ratings." I inquired about the order in question, but was told: "While I wish I could provide you with your requested information but unfortunately, details of the account review are done by the relevant team and are proprietary to Fiverr, which is the reason it cannot be shared with the users." I even offered to provide all my deliverables to Customer Service from the prior week, which include Track Changes, showing that actual work was completed on my end. However, when I asked them to forward this info to the relevant team, they responded by saying: "As this decision has been taken by the relevant team so we as customer service cannot make any difference or make any influence over their decision since they are final." Pretty much, I seem to have hit a dead end in terms of receiving assistance from the Customer Service team. (Though it does seem to be out of their hands.) I'm curious if anyone else has dealt with these repeated warnings being given in error and if there is any remedy beyond what I have already tried. It goes without saying that I have never engaged in any conduct that could be deemed as trying to falsely increase my ratings. My main concern is that if this happened to me 4 times in the last 4 months, the chances that it may happen again are quite high, which would lead to the suspension of my account. Any advice is appreciated!