logoflow

Hello everyone, First of all, I really would like to thank to the Fiverr team who is allowing to the sellers to share their views, suggestions and concerns regarding this new system. I also have some points which I would like to explore. @Kesha 1) Key metrics: I had just a healthy discussion with the customer support team and came to know that the key metrics are also determine a score relative to other freelancers so based on that what I can understand is success score is a competition or can say it's clear comparison with the other freelancer. But as per my point of view if the key metrics can be determined from the seller's own profile then it will be more efficient. Because if key metrics determine after the comparisons of different freelancers only then the completed orders, level of experience and seniority can be also included. Currently just the partial comparison is taking place not the full. I have attached a screenshot of the answer which I got from the CS team for the reference purpose only and just to understand more. 2) Grace period: Sellers who are here on Fiverr from so many years and have been completed thousands of project till now, for that the grace period of just 1 month is quite short I guess. The more order completed means the more challenges sellers have faced so the data will be also affected and to cover that, at least 6 to 8 months are required. If Fiverr has taken the data of the lifetime then it will be a huge challenge. I have also read here somewhere in forum that the data has been taken of last 2 years but didn't find any confirmation on the same. So, I request to Kesha to clarify the exact timeframe which Fiverr has considered specifically for the success score. 3) Level overview: The Level overview is dependent upon the 6 performance metrics but for that all metrics the timeframe taken is different. One of the metric contain last 90 days, few of them contain lifetime data while few contain last 2 years data so my suggestion is whatever timeframe Fiverr applies, is should be the same for all the 6 performance metrics. 4) Success score calculation: Currently sellers know about the success score and also know about the metrics which are affecting but it would be great if a simple calculation can be provided for better understanding. As per the simple counting method it's like - The total/complete score of all the individual gigs divided by the total number of gigs. But may be it's not working like that because as per the current data score it's not matching. Throwing some light on this will be highly appreciated. 5) Value for money: This will be significant challenge for all the sellers. As per my view, value for money we can apply to any product. For example if anyone goes to purchase a laptop then they will compare like what configuration they are getting and etc. so that can decide it's value for money or not. The value for money is perfect for the e-commerce type websites. While it comes to the graphic designing, it's hard to know because it's an art, it's a creative work and for all the people the definition will be different for the art. For someone, just a simple line as a logo is important while someone has a whole complex design structure is important. So, it's changing people to people. Many big companies own a very simple logo which were made by spending thousands of dollars but we can't say it's not a value for money. 6) Success score weightage: The success score's dependency is more on the gigs which are getting an ample amount of orders and it's weightage is also high, now in this case, to improve the success score will be a big challenge because you are already getting more orders and it will be continue adding to the metrics day by day so it will be an endless, whatever new improved metrics you are getting, the past bad data is continue with you and will keep affecting you on every stage. So, I think in this there is some balanced kind of weightage or any other solution. 7) Monitoring the data: I request to monitor all the data equally. For example qualification for the next level is 5 for the orders and if it's 20000 times more than the decided value then what's the advantage of that. Currently it's nothing and the importance is same to the 5. Attached a screenshot as well. Thank you in advance for taking your precious time to read this. If you like any of my suggestions from above and found any point which is valid then I request you to take it into the consideration. After all my purpose is just to give an honest opinion which may help to make this new system more easy and successful for all the sellers. Best,

@Shiran.M In case, If the order has been cancelled through Fiverr customer support then client is able to drop a review or not?

congratulation for success.

Perfect information. you need to keep deliver quality work other wise promoted gig feature was not work.

@mjensen415 Hello there, Interested to getting a seller plus to join on them, it's amazing update they have done better from old. please send the invitation so we will join on it.

@mjensen415 we are Interested to join on the seller plus program can we get invitation. please.

I’m interested in trying out the Seller Plus Program