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excel_expert

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Everything posted by excel_expert

  1. @vickieito I don't think it's the issue here but if you've already mentioned it, I would gladly relate to that too. It is debatable whether offering your service at the lowest "original" starting price (in the past all gigs were $5) is indeed a good practice or not. My FAQ and gig description mention clearly that this $5 price is for very basic work which takes a matter of minutes. In my gig's FAQ I mention that my hourly rate is $50. To most requests I'm getting, I'm also responding with my first message specifying my hourly rate. The average order I'm getting according to my seller's dashboard is at $59... And many of those who initially contacted my $5 gig end up leaving behind hundreds and thousands of Dollars in my account. So I don't think the $5 starting price is a bad idea. It attracts in a good day about 20 inquiries, of which a few I can convert to orders. Do you still think it's a bad strategy? ☺️ I will not deny that the thought of increasing the gig's starting price does come around often but until now, probably because my sales don't seem to be affected by it, I haven't taken any action to increase the starting price to a different amount. In my line of business (Excel development), from buyer's perspective, a big chunk of their decision-making is affected by how professional and convincing my response is. In that regard I believe I'm handling it in an optimal manner.
  2. @vickieito I checked my last 10 cancelled orders and only one of them had a notification at the top that my stats won't be affected: However, most of these orders I cancelled via Support and they assured me the stats won't be affected. The said promise doesn't reflect it at the top of the order page nor anywhere at the bottom. In my latest cancellation the buyer didn't send the requirements and yet that Fiverr's statement of not affecting my stats is not showing anywhere. I guess I will need to have this matter clarified with Fiverr Support. I wonder what if the buyer's cancellation reason states "ordered by mistake" and I do not respond to the cancellation request by approving it. Does that mean it will affect my stats after all? Normally do not respond with approval because I am trying to seek the requirements from the buyer and waiting for the buyer to send it over, most of the times they do not respond and the order gets cancelled automatically. This seems like a wrong step if not approving the cancellation from my end despite "ordered by mistake" is still affecting my stats. Does anyone know if not approving a cancellation from my end (regardless of the reason), automatically affects the stats negatively?
  3. @imagination7413Do you have an idea by any chance how the OCR (Order Completion Rate) is calculated in the link you gave? Is it lifetime or just past 60 days? I'm asking because in the Dashboard >>> Analytics the OCR metric is displayed as "Complete 90% of your orders, over the course of 60 days". However in the help link it is specified with the word "Total" possibly pertaining to all orders you've ever had:
  4. This is EXACTLY the same problem I'm facing! I have completed 1,200 orders and have 60 order cancellations, that's 5% cancellation ratio which doesn't sound too good. Aside from a handful of incidents, wherein there was a disagreement in the middle of an order and either I or the buyer asked to cancel the order, the vast majority of these cancellations are from buyers who placed an order without contacting me in advance. They just see a $5 gig price and try to "steal" my work for that price, regardless of the scope of the work they want me to accomplish. That happens regularly when my gig's description first line is: PLEASE DO NOT PLACE AN ORDER BEFORE CONTACTING ME IN ADVANCE. (Highlighted in yellow, underscored, all capital letters in bold font - How the hell can a buyer miss it!?) The correct way of handling such unwanted orders is to contact Fiverr Support and ask them to cancel these orders. If you do it on your own from the Resolution Center, it will negatively impact your gig. I got this confirmed more than once by Support that the healthiest way to cancel an order is to contact them. There should be the seller's option to accept or deny an order before buyer's order actually becomes active. It's especially in those cases that they click on the Purchase button without bothering to read the description of what they are actually buying. It would save so much headache and hassle for sellers later on.
  5. I experienced the exact same issue. When you are set to "Away" no custom offers previously sent could be accepted. It's a very bad user experience. There is another annoying behavior, when you deactivate your gig so you won't accept any more new inquires, custom offers you sent while the gig was active are also impossible to be accepted by buyers, and then the worst thing is that the buyer see an error message "offer expired" which is not even the correct error message. Basically when I deactivate my gig, it only means I want to avoid getting new requests, but the custom offers I've already sent out, I do want buyers to accept them. The only workaround is to reactivate the gig for buyers to place an order and then deactivate it again right afterwards, such a cumbersome process. I wrote to Fiverr Support suggesting to have a checkbox for this purpose. The checkbox should opt sellers to allow buyers accept custom offers even if the gig is deactivated. There should be a similar checkbox when you set your status to "Away" on. I attached the suggested layout for the "Set Your Availability" interface which I sent to Fiverr Support more than a year ago. Too bad they didn't adopt it.
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