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Everything posted by emasonwrites

  1. I’ve been on Fiverr for three years. At no point has us, their sellers, hating something ever caused them to undo a change they’ve made on the website. We ALL hated the switch from thumbs up/down to five star ratings. We screamed about it for months. We all went to the blog post where they announced it and asked them to reconsider. All they did was change one of the criteria to be slightly less ambiguous. I hate to be defeatist, but you there’s no point in screaming that we hate a change they’ve made when past performance proves that they don’t care what the people who make them money think about those changes. People will still use Fiverr. They might lose every real seller they ever had and be left with only scammers, but they’ll still make money. The only thing we can do is learn how to adapt or abandon ship.
  2. The only thing I would say is: in my own personal experience, the same amount of people complained about my delivery time when my prices were lower as do now when my prices are almost double what they were when I started. People would complain when my delivery took five days and they complain when it takes twenty-five days. Most people just think their project is The Most Important and can’t understand why theirs can’t be pulled up the queue ahead of people who ordered way ahead of them. Anyway, what I’m trying to say is that if you’re concerned about long delivery times being an obstacle to raising your prices, that hasn’t been my experience, but you should obviously do what you think is best for your work. By the way, I would totally disagree with uxreview that nineteen days is “very high” delivery time for a writing gig. When it’s just you writing everything, you have a bunch of orders for more than one article each, and you’re not interested in working yourself to death, all that writing takes a lot of time. Most buyers understand that. They see that you have a long turnaround time because you have lots of work and most of them say, “Okay, cool. If you have a lot of work it must be because you’re a good writer.”
  3. That is a great point! If someone is being dense or difficult, I usually just send them on their way.
  4. Them: Are you available? Me: If my gigs are active, I am available to take orders. Them: Wow, rude! I just don’t get this question at all. Like…what are they hoping to achieve with it? Like you said, there is a huge green “Order Now” button on the gig. They can obviously see that they can order it. Why are their wasting their own time by sending a message like this? Have so many buyers had such horrible experiences with sellers being late/cancelling/ignoring their orders that they have to message me to ask about something they can clearly derive from looking for one second at one of my gigs, which, I’m assuming, is how they found me and messaged me in the first place? This is like 75% of the messages I get. Almost never does someone actually message me with a question that couldn’t have been answered by looking at my gigs or even just by reading the title of the gig. I swear, if I have to answer many more “I need 500 words, how much is this!?!?!?!?!?!?!” messages, I’m going to fly right off the earth and into the sun. I love Fiverr, but the messaging function has become much more of a timesuck than it has a tool for actually making sales. If buyers didn’t have the opportunity to message us a hundred times before actually placing an order, would they be less likely to place an order? Or would they actually bother to read the product page in front of them and find the answers there? I’m also sick of dealing with questions about my competency. “I need to see more samples.” Okay, well, I’ve sent you samples. You’ve also seen that I can obviously respond coherently in English to your questions, which should be an even better indication of my competency than looking at samples that I could have just copied from the web. I’m being a little harsh, obviously. Most of the buyers that I deal with are great and I love them a lot, but I’ve also found that a larger portion of new buyers need a great deal of hand holding and back patting before they are willing to spend a measly five dollars. I’m sorry that they’ve had bad experiences with other sellers…that would make me wary, too. But not so wary that I wouldn’t be willing to risk five dollars on someone.
  5. I’d just like to add that it’s also worth your time as a buyer to read the gig description before messaging a seller. I don’t want to sound harsh, but your time is being wasted just as much as mine is if you send me a message filled with questions that are answered by my gig description. It’s also frustrating for both of us that we go back and forth and back and forth talking about your project, and then you finally ask about the price of the service (despite it being clearly stated in the title of the gig and further explained in the gig description and packages sections), and only then do you decide that you wanted to pay less and will be looking for another seller. That entire exchange could be prevented by actually looking at the gig for a minute before messaging the seller or placing an order. Really, it will save you a lot of time and effort if you just take literally one minute and read the description before taking any other actions.
  6. Cool feature! I wish, however, that they’d enabled you to add a FAQs section to your profile, rather than to the individual gigs. Buyers already don’t read the gigs. I’d like to be able to link them directly to a FAQ section or tab or something on my profile. I know this wouldn’t work for everyone, but I’m probably not going to use this feature, since all of the questions I’m frequently asked are already answered if the buyers bothered to look at the gig before messaging me.
  7. Just a note: If the reviews say “Outstanding Experience!” “Good Experience,” “Satisfactory Experience,” “Poor Experience” or “Unacceptable Experience” these are snippets that are automatically left by the system when the buyer only chooses a star rating and doesn’t write anything in the review box. So, your first point doesn’t really track.
  8. Was there an open order which you delivered the work to? That’s what it sounds like to me. If that’s the case, the order will automatically complete after three days, even if the buyer never responds, and then the money from that order will take an additional fourteen days to clear (often it takes fifteen days). If there wasn’t an open order which you delivered the work to, then you are probably out of luck. If this is the case, use it as an opportunity to remind yourself never to do work until a buyer has actually placed and started an order.
  9. Reply to @toute_option: There’s no error message popping up when it scrolls you back to the top of the page?
  10. Reply to @mark74: Sounds like a pretty good deal…same fees as a PayPal transfer (above $50). Now, how safe do we think it is?
  11. It would be great if Fiverr let us defend ourselves when these kinds of disputes come up. It’s been suggested on the forum before that the reason they don’t fight chargebacks is because they want to keep a good working relationship with PayPal. Personally, I don’t find that fair. I’d much prefer to be able to show PayPal the history of the transaction and the delivery I made, so they can see that not only did the buyer place the order with full knowledge of what they were doing, but they also received what they asked for. That said, I think misscrystal said it best: it’s the cost of doing business and not something that just happens on Fiverr. In fact, the first time I was ever “charged-back” on PayPal was not from a Fiverr client.
  12. Reply to @acentius: On the mobile app you can review a buyer even if they haven’t reviewed you?
  13. Reply to @marta_m: For a brief period sometime earlier this year, sellers could see a buyer’s reviews on their profile page, like there are a collection of reviews underneath our gig listings on sellers’ profile pages. Fiverr took that away after a couple of days. I think most people in this thread actually said that you can’t see a buyers’ reviews anywhere (except for on a seller’s gig where that buyer has first left a review).
  14. Fiverr likes to shuffle their search results. It’s possible you might not even be in the search results anymore, especially if they think for some reason that your gigs are no longer active. I’d suggest marketing a little bit outside of Fiverr (like on social media) or checking out Buyers Requests to see if anybody is looking for services like the ones you offer. Otherwise, changing up your gigs by rewriting the descriptions, re-categorizing them (they’ve changed a bunch of categories in the last few months), and switching up your tags might help.
  15. If it’s when you’re trying to click into a message, it’s probably because the user has either reported you or that user has been banned from the website and their account has been deleted. I’m not sure which, but I’m pretty sure it’s one of those.
  16. Reply to @googlemaster: You aren’t forced to cancel. You can decline the cancellation and still leave feedback on a completed order. And if a gig is officially late (by the gig clock’s standards, not by any artificially imposed deadline) when you cancel the order, an automatic negative review is left on that gig.
  17. Reply to @adnagam: Mine jumped back up to 100% too…so weird! Wish we knew what they were actually tracking!
  18. IMO, taking a cancellation is much better than doing a shoddy job when a buyer orders and asks you to do something you know you’re not capable of doing well or at all.
  19. Okay, seriously? I’ve had a static 100% response rate for the last nine days. I turned on vacation mode two days ago, and haven’t had a message in the last twenty-four hours. Somehow my response rate is now 88%, despite not having received ANY messages, including none on any order pages (I checked). I am so confused… Whatever. As long as it doesn’t start to affect my sales. If they for some reason think that it’s a good idea to factor their broken “response rate” measurement into our search rankings or tab rankings, then I’ll be angry.
  20. Reply to @xpertmarketer: I think the bigger problem is that people are responding to every single message they get and their percentage is still dropping or hovering at some number less than 100%.
  21. Reply to @gingerwriter: Agreed! I know they posted about it on the blog, but I’ve read the post twice and it doesn’t say anything about why they bothered to add this feature or how it works. So…not very helpful. It was just, “Here’s a new feature! Cool, right?” Nah, bro. Not cool. I’m trained in literary analysis and was raised by an engineer. I need to know why and how…
  22. Seriously, it would great to know what the function of this kind of tracking is supposed to be and how it even works, since it seems to work differently for every single person. Lots of users are responding to every message immediately, and their percentage is still going down. I take ten hours to respond to a message (I don’t answer messages in between the hours of 10 p.m and 8 a.m), and mine doesn’t do anything. I even completely ignore a message with a request for triple the work I very clearly state I’ll do for $5, and it doesn’t budge. I’m soooooooo confused as to how this works and it seems pretty pointless, frankly. If we don’t want to respond to some messages, especially from spammers or people that we don’t want to work with because they come out of the gate being unreasonable, how is that any skin off of Fiverr’s back? That buyer moves on and contacts/works with someone else–Fiverr doesn’t miss out on any profits, it’s just the seller that doesn’t respond that does.
  23. Yeah…no. Sorry, but this has been discussed so many times on this forum, there’s just no way that this is viable. In this one specific instance, it might be valuable for the marketplace for buyers to be able to leave feedback on cancelled orders, yes. In just about every other situation, however, allowing buyers to leave feedback on cancelled orders would leave sellers without a single protection. If someone orders and starts making unreasonable demands, decides to get hostile, orders by mistake, etc. the only recourse a seller (scrupulous and unscrupulous sellers alike) has is to cancel the order. If buyers were allowed to rate those orders, I’d have no way to protect myself from buyers who ask 3x what they’ve paid for or who ask me to do something I say in my descriptions I won’t do, or even those that order, put “I’ll get back to you” in the instructions box, and then never get back to me. Those are all orders I have to cancel–and I didn’t do anything wrong. Why should those buyers be allowed to give me a rating? Especially when the ratings that sellers give buyers mean pretty much nothing?
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