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emasonwrites

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  1. I’ve been on Fiverr for three years. At no point has us, their sellers, hating something ever caused them to undo a change they’ve made on the website. We ALL hated the switch from thumbs up/down to five star ratings. We screamed about it for months. We all went to the blog post where they announced it and asked them to reconsider. All they did was change one of the criteria to be slightly less ambiguous. I hate to be defeatist, but you there’s no point in screaming that we hate a change they’ve made when past performance proves that they don’t care what the people who make them money think about those changes. People will still use Fiverr. They might lose every real seller they ever had and be left with only scammers, but they’ll still make money. The only thing we can do is learn how to adapt or abandon ship.
  2. The only thing I would say is: in my own personal experience, the same amount of people complained about my delivery time when my prices were lower as do now when my prices are almost double what they were when I started. People would complain when my delivery took five days and they complain when it takes twenty-five days. Most people just think their project is The Most Important and can’t understand why theirs can’t be pulled up the queue ahead of people who ordered way ahead of them. Anyway, what I’m trying to say is that if you’re concerned about long delivery times being an obstacle to raising your prices, that hasn’t been my experience, but you should obviously do what you think is best for your work. By the way, I would totally disagree with uxreview that nineteen days is “very high” delivery time for a writing gig. When it’s just you writing everything, you have a bunch of orders for more than one article each, and you’re not interested in working yourself to death, all that writing takes a lot of time. Most buyers understand that. They see that you have a long turnaround time because you have lots of work and most of them say, “Okay, cool. If you have a lot of work it must be because you’re a good writer.”
  3. That is a great point! If someone is being dense or difficult, I usually just send them on their way.
  4. Them: Are you available? Me: If my gigs are active, I am available to take orders. Them: Wow, rude! I just don’t get this question at all. Like…what are they hoping to achieve with it? Like you said, there is a huge green “Order Now” button on the gig. They can obviously see that they can order it. Why are their wasting their own time by sending a message like this? Have so many buyers had such horrible experiences with sellers being late/cancelling/ignoring their orders that they have to message me to ask about something they can clearly derive from looking for one second at one of my gigs, which, I’m assuming, is how they found me and messaged me in the first place? This is like 75% of the messages I get. Almost never does someone actually message me with a question that couldn’t have been answered by looking at my gigs or even just by reading the title of the gig. I swear, if I have to answer many more “I need 500 words, how much is this!?!?!?!?!?!?!” messages, I’m going to fly right off the earth and into the sun. I love Fiverr, but the messaging function has become much more of a timesuck than it has a tool for actually making sales. If buyers didn’t have the opportunity to message us a hundred times before actually placing an order, would they be less likely to place an order? Or would they actually bother to read the product page in front of them and find the answers there? I’m also sick of dealing with questions about my competency. “I need to see more samples.” Okay, well, I’ve sent you samples. You’ve also seen that I can obviously respond coherently in English to your questions, which should be an even better indication of my competency than looking at samples that I could have just copied from the web. I’m being a little harsh, obviously. Most of the buyers that I deal with are great and I love them a lot, but I’ve also found that a larger portion of new buyers need a great deal of hand holding and back patting before they are willing to spend a measly five dollars. I’m sorry that they’ve had bad experiences with other sellers…that would make me wary, too. But not so wary that I wouldn’t be willing to risk five dollars on someone.
  5. I’d just like to add that it’s also worth your time as a buyer to read the gig description before messaging a seller. I don’t want to sound harsh, but your time is being wasted just as much as mine is if you send me a message filled with questions that are answered by my gig description. It’s also frustrating for both of us that we go back and forth and back and forth talking about your project, and then you finally ask about the price of the service (despite it being clearly stated in the title of the gig and further explained in the gig description and packages sections), and only then do you decide that you wanted to pay less and will be looking for another seller. That entire exchange could be prevented by actually looking at the gig for a minute before messaging the seller or placing an order. Really, it will save you a lot of time and effort if you just take literally one minute and read the description before taking any other actions.
  6. Cool feature! I wish, however, that they’d enabled you to add a FAQs section to your profile, rather than to the individual gigs. Buyers already don’t read the gigs. I’d like to be able to link them directly to a FAQ section or tab or something on my profile. I know this wouldn’t work for everyone, but I’m probably not going to use this feature, since all of the questions I’m frequently asked are already answered if the buyers bothered to look at the gig before messaging me.
  7. Just a note: If the reviews say “Outstanding Experience!” “Good Experience,” “Satisfactory Experience,” “Poor Experience” or “Unacceptable Experience” these are snippets that are automatically left by the system when the buyer only chooses a star rating and doesn’t write anything in the review box. So, your first point doesn’t really track.
  8. Was there an open order which you delivered the work to? That’s what it sounds like to me. If that’s the case, the order will automatically complete after three days, even if the buyer never responds, and then the money from that order will take an additional fourteen days to clear (often it takes fifteen days). If there wasn’t an open order which you delivered the work to, then you are probably out of luck. If this is the case, use it as an opportunity to remind yourself never to do work until a buyer has actually placed and started an order.
  9. Reply to @toute_option: There’s no error message popping up when it scrolls you back to the top of the page?
  10. Reply to @mark74: Sounds like a pretty good deal…same fees as a PayPal transfer (above $50). Now, how safe do we think it is?
  11. It would be great if Fiverr let us defend ourselves when these kinds of disputes come up. It’s been suggested on the forum before that the reason they don’t fight chargebacks is because they want to keep a good working relationship with PayPal. Personally, I don’t find that fair. I’d much prefer to be able to show PayPal the history of the transaction and the delivery I made, so they can see that not only did the buyer place the order with full knowledge of what they were doing, but they also received what they asked for. That said, I think misscrystal said it best: it’s the cost of doing business and not something that just happens on Fiverr. In fact, the first time I was ever “charged-back” on PayPal was not from a Fiverr client.
  12. Reply to @acentius: On the mobile app you can review a buyer even if they haven’t reviewed you?
  13. Reply to @marta_m: For a brief period sometime earlier this year, sellers could see a buyer’s reviews on their profile page, like there are a collection of reviews underneath our gig listings on sellers’ profile pages. Fiverr took that away after a couple of days. I think most people in this thread actually said that you can’t see a buyers’ reviews anywhere (except for on a seller’s gig where that buyer has first left a review).
  14. Fiverr likes to shuffle their search results. It’s possible you might not even be in the search results anymore, especially if they think for some reason that your gigs are no longer active. I’d suggest marketing a little bit outside of Fiverr (like on social media) or checking out Buyers Requests to see if anybody is looking for services like the ones you offer. Otherwise, changing up your gigs by rewriting the descriptions, re-categorizing them (they’ve changed a bunch of categories in the last few months), and switching up your tags might help.
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