[What is Fiverr Mate?]

@uk1000 might be right, there actually seems to be a Chrome extension that offers to help you rank on Fiverr 

One thing's for certain though. It's an extension that gets @maitasun to respond on this post 😅

[The country Poll]

3 hours ago, maitasun said:

Me too! Hopefully, until I'm 90. 😂

You're timeless... your name will resound in the minds and hearts of the generations to come... for you're the one and the only..... (dramatic music ends, wait for the trailer.. this was a teaser lol)

[Your Favorite Quote?]

On 10/22/2023 at 12:37 AM, breals said:

If you don’t know where you’re going, how will you know when you get there? - Lewis Carroll

If you hadn't mentioned Lewis Carroll, I would've thought that this is from Google Maps 😅 

In the spirit of sharing quotes, here's one from me:

People will come and go but spam will always prevail - Em-Gen-Sun007 (disclaimer: it's one of my pen names, not to be confused with any of the existing or past forum usernames, any resemblance is purely coincidental)

[Do I have to know the seller's name whose image is being stolen in order to report a gig?]

https://www.fiverr.com/gwyneth_galvin

Quote

Do I have to know the seller's name whose image is being stolen in order to report a gig?

I think you have the option to put the link to her gig in the reference field while reporting.. might expedite the whole process of takedown as well since it'd be obvious that the image is stolen.

[I can't verify my account]

The ideal thing to do would be to delete the current account and use the "Forgot Password" option to try and gain access to your old account. If you run into issues you can always contact support by sending an email to support@fiverr.com for further assistance. But yes, as the other users have mentioned on here, you can't have more than 1 active account. You can read more about it here:

https://www.fiverr.com/terms_of_service

Abuse and Spam

Multiple Accounts - To prevent fraud and abuse, users are limited to one active Fiverr account and one active Fiverr Business account. Any additional account determined to be created to circumvent guidelines, promote competitive advantages, or mislead the Fiverr community will be disabled. Mass account creation may result in disabling of all related accounts. Note: any violations of Fiverr’s Terms of Service and/or our Community Standards is a cause for permanent suspension of all accounts.

[Verifying freelancer identity prior to hire]

13 hours ago, boomfiverr said:

I'd like to confirm this does not violate Fiverr terms of service

You might want to take this up with customer support, you can email them at support@fiverr.com

[Fiverr deducted my account balance]

Dang, that's a bummer. Why not try asking for a supervisor on the same ticket/a new ticket and ask them to provide you with a detailed breakdown of why those funds were deducted. Sometimes CS reps tend to reply in a scripted manner, so you might have to keep on checking with them till you receive a proper response from them.

[Why did you choose Fiverr?]

Because.. To err is human, to Fiverr divine..

[Sir I can't understand you...]

Maybe a typo? The intended word probably was "massage"? 😅

[Fiverr Cancelled My Completed Order After 4 Weeks]

Your frustration is understandable, but Fiverr too is a victim here. Because a) Fiverr too isn't getting paid b) chargeback is expensive to deal with and has probably costed Fiverr a lot of money already. The cost of investigating a dispute is mostly borne by the merchants, not the banks. In fact, even when a merchant wins a dispute, they are still at loss because of the chargeback costs. You can read more about the way chargebacks work and the associated costs (approximate) here https://chargebacks.com/true-cost-chargebacks/ and here https://chargebacks911.com/chargebacks/

I've come across several posts here on the forum where sellers shared their experience of how Fiverr compensated them on orders that had chargebacks on them. And I did admire that about Fiverr, which is why I too am surprised after reading your experience, but then again, the rationale part of me understands Fiverr's stance for the aforementioned reasons. Truth be told, any merchant would rather choose a refund over a chargeback, again because of the costs involved.

On the same ticket/support conversation thread, try asking for a supervisor and explain to them that you did all that was asked of you and that the buyer too seems to be happy with the delivered output and request them to compensate for the time you put in. Share supporting screenshots and other details that might help your case. A long shot but worth a try, but I would urge you to think from Fiverr's point of view as well and be empathetic when you make that request. $300 isn't a small amount and I realize that it hurts where it hurts the most, but Fiverr may have lost a lot more money covering the dispute handling costs. At the end of it, in most cases, the dispute might still be resolved in buyer's favor despite merchant's best efforts. And that's just how the nature of things are, the system by design is buyer oriented (the logic being that people should feel safe when ordering online, hence the dispute process was created which sadly your buyer seems to have taken advantage of, you AND Fiverr were just unlucky to have come across this buyer, if anyone's to blame, it's them, for exploiting the process created to protect them)

[trusting a new seller]

2 hours ago, betaone said:

I'm not holding my breath for the 'refund' process to be successful

Fiverr has never for once declined my refund request. So long till your request is genuine and in line with Fiverr's Terms of Service, you should have no issues getting your money back. Of course, it's hard to deal with support sometimes since they mostly respond in a scripted manner (which is also understandable considering the volume of requests they may have to respond to), but overall, they've been great. So, no need to feel that the money is wasted. If you've shared the proof, details etc. I am sure they'd refund the money. However, if and when they refund the amount, it'd be credited to your Fiverr balance, if you want it credited to your payment source, you would have to refer to this article: https://www.fiverr.com/support/articles/360049910953-Cancelations-and-refunds-

My suggestion as a buyer is that if you are new to the platform, go with the experienced lot, sellers who have a decent amount of positive reviews and history on Fiverr. I usually look for sellers based on their a) review count (I have a minimum review count in mind) b) negative reviews and how they handled it (this is the time consuming part) c) pricing d) location (based on the type of job, for instance, if it's translation, I'd prefer to go with a native speaker and location search filter comes in handy). Not in the exact order, but you get the idea. Also, the process varies from person to person, depends on your requirements, budget etc. I guess.

Here are the links to two threads you might find useful:

and

Shoutout to @gina_riley2

[I am not getting a refund]

I am afraid you will have to wait for the support team for more updates on your refund... all of us here on the forum are either buyers or sellers and even the staff who moderate the forum do not intervene in the workings of the marketplace... so ya, just wait for the support team to get back to you...

[I think the seller blocked me]

Reach out to Fiverr's customer support by sending an email to support@fiverr.com. (alternatively you can open a ticket by visiting https://www.fiverr.com/support_tickets/new)

You can check with them to confirm if the seller has indeed blocked you or if it's a technical issue.

Btw.. I do have this weird feeling that the seller is probably trying to get you to talk to them outside Fiverr (which by the way is violation of Fiverr's terms of service and might cost you and/or the seller your accounts)

The reason why I feel so is because of this review the seller (assuming it's the same seller you are referring to) left you on your recent order:

Not trying to insinuate that it's intentional on seller's part, but just a possibility, either ways since you aren't able to reach out to the seller via Inbox, it's best to contact Fiverr's support team and find out what's going on.

And meanwhile if the issue somehow gets resolved and you are able to chat with the seller again, you might want to remind them of this specific point from Fiverr's terms of service(https://www.fiverr.com/terms_of_service)

 

(again, assuming that you are referring to the same seller who left you the aforementioned review)

 

[New in fiverr]

Not to be confused with Vicks:

[App to share phones and charge batteries]

In the works I suppose.. you never know lol

[App to share phones and charge batteries]

 

[Message is not visible. Annoying.]

24 minutes ago, gongor32 said:

homo

By the looks of it, this word is most likely the culprit.

Hope it's resolved soon though🤞

[Fiverr Racist Marketing - Not in Balance WHY?]

If you stay on the homepage long enough, you'd notice that the images rotate:

 

[Cannot log into Fiverr Affiliate.]

Did you try to login using this URL?

https://fiverraffiliates.com/login/

[The seller is no longer available]

26 minutes ago, vickiespencer said:

If the seller did not finish the job by completing the revision that was offered and instead they block the buyer, they should be reported to Customer Service so OP can get his money back.

Sure, but @keyworthgraphic did mention that they rated and tipped the seller as well. Indicating that the order was marked as complete. Question of revision shouldn't arise hence. Moving on seems to be the only option here.. Since the only line of communication which is messaging seems to be closed from the seller's end. 

[The seller is no longer available]

7 minutes ago, keyworthgraphic said:

it says he's no longer accepting messages

Chances are that he blocked you, I was able to view the seller's profile without any issues.. If I were you, I would start looking for another seller.. I mean, what's the point of pursuing this if the line of communication itself is closed..

[Ready to JUMP IN!]

8 minutes ago, krheate said:

Shoot - I just realized this post was from like 3 years ago 🤦‍♀️🤦‍♀️

[Fiverr Suspends Business in Russia]

7 hours ago, toner2d said:

of course i did. i even went to the bank that is not under "sanctions" and opened account there.  3 months i still receive such "useful" info from "customer" support. they just stole my money, that's all... 

Sorry to hear that you are having to wait for this long 😞

From the screenshot, it looks like there is nothing else required from your end, and I guess it's only a couple of days back that they even shared an update with you.

There are a couple of things you can try to get the process expedited. You could try posting your concern on their community forum, here's an example of one I found after a search:

https://community.payoneer.com/en/discussion/79439/payoneer-in-russia

Secondly, back when I was getting a runaround, in sheer frustration, I rated their email support experience as 1/5 and filled in the details in the survey form, a few hours later, a lady reached out to me, she was from the Quality team and took ownership of my concern and within a few days, my issue was resolved, you could also give that a try i.e. in case you were sent an email asking you to take a survey sharing your experience with the support team. I do not know how else to get a hold of them directly since they were the ones who reached out.

Thirdly, if you scroll down to the bottom of your Payoneer homepage, you should see "Customer Assistance, Complaints and Disclosures Policies"

Since the homepages are localized, I do not know what it looks like at your end, but here's how it does at my end:

If you look at the bottom right, you'd spot "Customer Assistance, Complaints and Disclosures Policies"

Clicking on that link leads to a page that gives you more information on how you can escalate your concern, here's what that page looks like at my end:

Not sure if the email addresses are any different, but on my side, the first round of escalation shows as CustomerServiceManager@Payoneer.com, and after 15 business days, if there is no resolution, the second round of escalation can be made to VPOperations@Payoneer.com. 

Hope this helps 🤞

[Fiverr Suspends Business in Russia]

On 5/25/2022 at 1:34 AM, toner2d said:

I still can't receive thousands of USD from Payoneer. 3 Months. 

But why? I mean, is it that they CAN'T process your payout request or is it that they WON'T? Did you try the workaround suggested by the other sellers?

 

[Can I call out a Buyer who scammed me on Fiverr?]

9 minutes ago, nekochin said:

As I mentioned. He IS using my work till this day. 

I don't think I'll be using nor mention his fiverr user, but use the chat or bits showing that I did the work (sketches)  
Again, as I mentioned before. He NEVER provided me his prive info (like social media). I did my own research by google reverse searching the work I did for him. So me knowing his Youtube channel it has nothing to do with Fiverr as he never gave me this info. 

 

Tho I will be messaging CS, just wanted to ask in the forums first because sometimes CS have lack of reading comprehension.

Since he has charged back on you, he technically doesn't have the ownership of the work you did for him anymore (unless there are any other copyright provisions preventing you from being the rightful copyright holder of the work you did for him), and hence, you might want to serve them with a DMCA takedown notice.. If you know for a fact that Youtube is where your work is being used, you might want to report the infringement to Youtube directly...(https://support.google.com/youtube/answer/2807622?hl=en)...

Disclaimer: I am not a lawyer, and hence this should not be construed as legal advice.