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melanielm

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Posts posted by melanielm

  1. On 3/22/2024 at 5:37 AM, milos_siena said:

    As for the fb an ig, since they are contact platforms, he might get a warning, although he just wants to explain the work.

    Really? If a buyer sends their social media link, they might get warned? I write for clients all the time who share various pages so I can get to know their business and brand. Are they getting in trouble for this? That seems impossible.

    • Like 2
  2. Sometimes it helps to think outside of the Fiverr box to build your business. Since you are a professional expert at SEO and ranking websites, why not build yourself a website, optimize and rank it, and watch the business orders pour in?

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  3. A little bit off-topic, but this was affecting people, so...

    Re: 

     

    The cancellation issue isn't actually fixed for me. I still have 'severe negative impact' on one gig for fake "this won't affect your seller score" cancellations. I opened a ticket and got this as a response:

    "As you may know, any cancellations fixed because they weren't your fault won't impact your success score anymore." -- Which isn't true all based on my success score metrics. (Then they went on to say if I work hard, my score will go up, which has nothing to do with this issue either.)

    And...

    "With the removal of these cancellations, fewer orders might be counted towards your score for a particular Gig, which could affect your success score." -- Which means that the fake cancellations now affect my success score negatively but from a sneaky backdoor perspective.

    So basically... they've fixed nothing and even fake/incomplete order cancellations handled by Customer Service that state "this will not affect your seller score" still absolutely affect your score.

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  4. What bugs me (well, one of the things) is that buyers browsing won't know that the whole system was just changed or how it was changed purposefully so we don't look as good anymore. I have years of five stars and suddenly more 4.8s or whatever in the last month. They'll think I'm slipping and not doing my work as well as I used to.

    But, I guess the idea is that buyers will think everyone's slipping, so they'll just have to deal with it? How is making everyone look worse than a couple months ago make Fiverr look like a good option? 

    Discussion is moot at this point. None of it makes verifiable sense.

  5. Maybe they'll automatically create an AI version of whatever we deliver and let the buyer decide which one they want: ours for our price or the AI one for free! If they choose the AI one, we get .738 deducted from our success score every time and a big green frowny face emoji on our profile.

    • Like 4
  6. 16 hours ago, vickiespencer said:

    We worked hard to improve our club and make it a welcoming place where wordsmiths could gather and talk "shop". Now, all of our work was for naught! 

    It was especially important since Fiverr never deemed it worthy to include a 'writing' or similar forum in the Verticals section along with graphics, audio, video, web dev, etc.

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    • Up 14
  7. I do not know your particular issue, of course, but I've had this problem in the past. I asked Customer Service about it and got the usual "some people get it, some people don't" response. When pushed, they reinstated my ability to send them since I pointed out that I regularly used the option and had active buyers who wanted it. Best of luck! I can only suggest you ask CS to help.

    • Like 4
  8. This thread is eye-opening. I, of course, thank buyers for their orders and tell them about my revision process, etc., but I never thought to tell them to review me or manually accept the order. Auto-complete hurts us? Hm. Doesn't Fiverr direct buyers to leave reviews already? I'd get annoyed as a buyer if the seller did so, too... and then follow up after the order is complete AGAIN? (Don't even get me started on the new 'spam your buyers in their inbox' thing!)

    It looks like I'm going to have to channel some highly social person to change how I message people on the order page. Good to have clear guidelines about how not to get in trouble, at least.

    • Like 12
  9. "Recommend to a friend" is ridiculous. What if my client doesn't have a friend with an online business? Or a logo designer doesn't sell to someone with a friend who is starting up a new brand? Or a person who hires erotic short stories doesn't want their friends to know they buy such things? Literal people will automatically rate that low in cases like this. (Recommend to others? Recommend to someone who wants this type of service? -- I know it's general language, but "friend" doesn't fit.)

    The rating should reflect how well the seller did at that particular job.

     

    Also, in the original list of things you're still working on, you left out fixing the issue with Customer Service controlled cancellations (The ones that clearly state they don't affect out score or anything). Fiverr is still doing that, right? As of now, they're still affecting scores.

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  10.  

    Someone mentioned at some point the idea of decimals to see if we're trending up or down. Perhaps this tiny space before the full 5.0 is our decimal indication? Anyone else see this at a different level?

    image.png.3a05a084f921e280d7058e6760b9260e.png

    Regarding bringing people to Fiverr from the outside... I think that's always what they've wanted! It was obvious from the push for 'First Time Buyer' increases a while back. I agree with the comment above, though. Why on Earth would we do that if we don't have to pay fees out there? I don't only work on Fiverr. No way I'd suggest other clients join the platform so I can earn 20% less.

    • Like 6
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  11. 15 minutes ago, williambryan392 said:

    You are an OG! Fiverr started in Feb 2010, what month did you join?

    December 2010.

    My gig with the 'severe negative impact' for cancellations that were from fake buyers (and covered by CS) and shouldn't have affected my rating (clearly stated on the order page) dropped one of my gig's scores a point this morning. I hope they're still actually working on this serious issue.

    • Like 8
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  12. Totally off topic, but I wonder if there's anyone left who has been here longer than I have. I joined in 2010.

    At this point, calls for rolling back the new system are just clutter and noise. Private reviews have always existed and will always lack transparency (It's in the name...). The most frustrating bit (Besides Fiverr's lack of actual answers, but let's not hold our breath.) is that sellers can't compare notes with any efficacy to figure out what actually matters and how to fix it. I suppose this it to prevent 'gaming the system,' but it also prevents aligning efforts with what Fiverr values most so we, and they, can continue making money.

    It all whittles down to "Do good business" in order to counteract systemic failures as much as we can. (Like cancellations that shouldn't affect us, overly complex review systems with weird smilies, etc.)

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  13. (Emmaki, thank you for the last webinar transcript and sharing shots of the slides for this one. Definitely helps me!)

    I'm curious about the Buyer Diversity thing. What does that really mean?

    "Tailor assessments to accommodate the unique characteristics, patterns, and preferences of diverse buyers."

    This says nothing. Do buyers from different countries matter (Surely not!). Buyers at different price points? Those who do one-off orders vs. subscriptions? Those who order different services from various sellers on the whole platform?

    There is no actual, usable information about what any of this means. I'd get a serious hit to my "Client Satisfaction" and "Value for the Money" scores if I wrote this much fluff in the content I deliver.

    • Like 19
  14. 1 hour ago, dereck_s said:

    Yup, sure have. Currently as it stands nothing has changed but they have made it known that the cancellations affecting the score is a mistake to some extent.

    Just jumping in to say the same thing happened to me (not quite as many- yikes), and I pointed it out to CS as well and received basically the same answer. It's a known issue that they're working to fix. Check back with the March score. So, at least they're on the same page with this detail... hopefully.

    • Like 8
  15. 1 hour ago, katherinasim said:

    also got two gigs with "--" score which showed 8 yesterday 🫣

    It looks like they are fixing something.... Not exactly what needs to be fixed

    I had one relatively inactive gig change to a -- from a score of 9. However, the gig with the Customer Support approved cancellations (which were supposed to have no impact on my rating AND that I contacted customer support about yesterday (with proof) to make sure) are still having a 'severe negative impact' on that gig's score. So... instead of doing what they said they would and fixing the cancellation issue, they left it and took away one of my other higher gig scores.

     

    32 minutes ago, smartdezigns said:

    Who will pause/delete those gigs which sells the best? 

    Well, a year or two ago, I had to pause all my gigs because I had to have serious emergency surgery. Unfortunately, that didn't stop the orders I already had and I couldn't cancel them without buyer permission, so I actually had to do Fiverr work in the hospital.

    There are many good reasons to pause a gig. We've always been 'punished' for doing so. Instead of just falling out of the 'rankings' for a while, now it appears it will affect our overall score.

    ETA -- The confusion, conflicting information, and false claims of transparency are the real problems, I feel. If they'd just answer questions we would all have an actual chance to improve things. You'd think Fiverr would want that! They'd make more money, too.

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  16. On 2/17/2024 at 12:47 PM, awaisahmed489 said:

    2- Order cancellations via seller support still affect our seller score.

    I sent some evidence of this to customer support and received this:

    "Additionally, we are aware of the issue of cancellations rectified by Customer Support affecting success scores. We recognize this oversight and are actively working to resolve it before the transition period concludes on March 14. We will keep you informed of any updates."

    So... perhaps they will fix this before March. Another mystery.

    • Like 5
  17. 5 minutes ago, Kesha said:

    as well as the number of disputes that had to be escalated to the Fiverr Customer Support Team.

    We get penalized for using Customer Support for help with unreasonable buyers? Is the reason for contacting support manually assessed or is this part of the algorithm that automatically ticks the 'conflict' box and brings our score down?

    For example, I've had to contact CS multiple times to have cancellations removed when the buyer never filled out requirements. Do those work against me now (or will things like that in the future)?

    • Like 23
    • Congrats! 1
    • Up 15
  18. 11 minutes ago, Kesha said:

    Additionally, keep in mind that deleting a Gig and opening a new Gig may result in lower visibility for this new Gig. Pausing a Gig will not affect the success score.

    @KeshaSo, the official word is that we should never delete a gig or open a new one because it could damage our score. We can pause ones, but if we launch a new one, it will bring our overall score down automatically because it does not have a history and therefore will not have a high score. That's what you're saying here, yes?

    Noted. I'll never open another gig again. (Sigh!)

    • Like 18
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    • Thanks 2
  19. 4 hours ago, vovkaslovesnyy said:

    What makes me furious is that it's all served under a sauce of "transparency, relieving the pressure, accurately reflecting performance, setting better expectations", unicorns, and fairy dust 🧚‍♀️🦄.

    EXACTLY. This is so incredibly opaque it makes Vanta Black look translucent by comparison.

    The number of high-ranking, high-value sellers I see getting demoted or penalized with this new system is wild. Doesn't Fiverr want to make money? Why mark down top earners??

    • Like 15
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  20. 2 hours ago, Kesha said:

    One key point raised is cancellations rectified by Customer Support affecting success scores. We recognize this oversight and are actively working to resolve it before the transition period concludes.

    Good, because otherwise it is completely unfair. 

    2 hours ago, Kesha said:

    t's not a one-size-fits-all formula; rather, it considers multiple variables for each Gig,

    But we have no way of knowing what they are or how they're weighted, which completely destroys any claims of "improved transparency." When you add 50 new things to the opaqueness of a score, the score doesn't become more transparent.

     

    2 hours ago, Kesha said:

    it represents a move towards enhanced transparency, providing you with deeper insights into the underlying evaluation processes

    This feels so disingenuous and blatantly false.

    The explanations here: https://www.fiverr.com/cp/success-score-explained are just the same 'do good work' stuff that's always been in the help pages. 

    HOW does Fiverr know if we've communicated effectively, for example. How do you determine if we needed to ask questions of the buyer or not? Does NOT offering a Zoom call penalize us? (It better not, as that is blatantly discriminatory against people with disabilities who cannot offer such things at all!) If we don't share progress along the way, are we penalized? That simply isn't needed for quick, simple orders.

    I could go on... and on...

    None of this is more transparent. 

    • Like 22
    • Up 19
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