ivicamilaric

I think a different kind of dynamics is in play here - when you’re small, you feel the pressure to provide something that goes above and beyond the basic offer, hoping that this will lead to a good rating and a potential repeat customer. But, as you grow and you witness a steady stream of new customers, I believe that most slowly start to lower their notion of what it means to go “above and beyond” - I’m certain that no one who is successful doesn’t underdeliver, but the extent of overdelivering almost certainly drops over time and with a growing demand (at least in my view). I think that the same applies to the level and extent of communication. Ideally, the difference between that starting place when you’re small and when you’re a lot bigger is not too big.