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Alex.M

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Everything posted by Alex.M

  1. nothing can be trusted 🙂 fiverr has '' Effective communication - Strong Negative Impact ''
  2. unfortunately, you are right... most of the info presented there are useful for someone who is very new to Fiverr
  3. bad luck... It seems that this is the proper response to this issue.
  4. naaah don't count on that ... The benefits from the seller plus program are cool but your success manager can't do much for you
  5. the gigs with higher volume of sales have a bigger impact in the final score, I have a gig with 3 but with only 7 sales with 5 stars, my overall score is still 10 . Not to mention that 3/10 score for that certain gig looks as false as possible, I simply can't image any reason that it has such a score.
  6. I do refuse some clients... however, refusing clients won't bring you money
  7. I don't think they are doing it on purpose. It's the way Fiverr made the new rating system.. in such way that it confuses the buyer
  8. definitely not a seller on Fiverr , it seems that those who are making the rules don't know too much about how Fiverr works
  9. I even agree at point 1 ... in some conditions. If someone offers revisions the buyer needs to be allowed to actually request as many revisions that are offered in that gig. If a gig offers 2 revisions he can ask for 2 revisions, after that the revision button should be disabled for that order. Easy fix even for this nonsense... Currently, even if you don't offer any kind of revisions the buyer can request as many as he wants just like that... because he can. And if I am offering revisions it is because I want to help the buyer , why am I being penalized for wanting to address any issues ?!
  10. I think that this is going to be my last post about the new performance metrics and rating system or whatever the name is... I think that the new system IS A GOOD IDEA but it was implemented in the most HORRIBLE way possible. Most of the users here on Fiverr especially buyers have very limited knowledge about how an online marketplace works, if you add so many options and smiley faces and words like ' excellent ' and ' exceptional they will be confused and even though they would like to rate a seller 5 stars by mistake they will give them a lower rating. In normal conditions having multiple bad reviews wouldn't be a problem, It's completely normal to have them, from 100 people most likely you will find one or two that won't be satisfied with your work no matter what you do however from those two bad reviews or 3 reviews or 5 or whatever Fiverr will punish the sh** out of your account. The new rating system is based on research... they say that the research suggests that a 4-star review is more credible than a 5-star review... BUT if you get lower ratings then your visibility on the marketplace will be limited and you won't be able to fix things without new orders so what is the point then? Of course, if Fiverr decides that tomorrow they are going to organize new video calls with sellers to discuss about the new system the ones that have a perfect score might be satisfied... If they pick only those persons ( like me for instance, I have a 10/10 performance score ) it's very likely that they will only hear the good part about this new thing and based on that they will decide to continue with this ... If people are not going to speak then we're going to have a very big problem on the long run. We d on't have clear info about how the Success score is calculated. I am not thrilled that I have a perfect score today if tomorrow I will fall under a certain point. These things should be explained in detail, sellers who work here have to know how the system works in order to improve their stats and performance. Secondly, those thresholds are extremely high and hard to maintain. I think that I can do it at least for some time but if I am getting 3-4 star reviews by mistake ( most buyers are just average internet users ) daily then it's going to be impossible. Those metrics need to be lowered, those childish smileys when a buyer rates an order have to be eliminated. Has anyone noticed how those ' satisfaction questions' if you like are placed after the order is accepted by a buyer? If I remember right it was the most negative thing first. How satisfied are you with the delivery? - completely unsatisfied, not satisfied, average etc.. ( I am also a buyer but I forgot the exact words there that are being used ) My point is ... the negative ratings are in front and for instance when you are contacting support and after some time you receive that satisfaction survey or how do you call it... It's completely the opposite [ very satisfied, satisfied, etc ] they are not placing the negative reviews in front... The value for money question shouldn't be there at all , in the private feedback it's fine and that can be also added to calculate the overall success score perhaps , but to show that value in a review doesn't work at all. It's completely absurd to get anything lower than 5 stars for value for money or for ' quality of delivery' and then to receive a TIP. Thank you for the tip what can I say, It won't help me much unless the TIP is in some kind of hidden metric ( but most likely it's not ) so a common sense idea would be that orders that receive tips should automatically have 5 stars for mostly anything because if you are not satisfied with anything regarding that delivery you shouldn't tip at least that's my opinion. I am sorry if I made mistakes in what I wrote above I am really really tired...
  11. well, this kinda leaves a lot of room for interpretation... if 'Fiverr' doesn't like you you'll get a 5/10 success score from 10/10 by tomorrow ...
  12. Something is clearly wrong with the entire website at the moment. Chrome is blocking every attachment when I try to download files from the order page , I get this warning message
  13. fun fact... I just received a message from a buyer that I blocked 2 years ago... why ?!?!!?
  14. you can give partial refunds... you can mutually cancel orders ... but you are still punished for it, what is the purpose of those features then? Fiverr should remove them completely, why be allowed to give partial refunds if it hurts your account? Why would it be allowed to even cancel orders if it hurts your account? Is there anything else that you can actually do on Fiverr without getting in any kind of trouble? Can we breathe while we deliver something or would that harm our account as well?
  15. ''Great communication, fast and reliable!'' '' It was great! Communicated for months before getting the shots I was looking for '' What can be improved ? - Your communication 😂
  16. The issue can be easily solved with a private internet sim card and staying away from any public connection ( I am starting to regret my trip from a few month ago to Zanzibar ... all the internet connections that I used were without any kind of password )
  17. Ai in general is bad , not the right direction for sure...
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