I'm not going to post any actual notes the client left to protect their privacy, but they left a really nice message that contradicts the "Where you can improve".
I have a feeling that a lot of people who are leaving 4/5, think that "Where you can improve" is things they actually liked about the work done...
Because the note they left mismatches the "Where you can improve" completely. I have felt many orders this month are like this where they are 4/5 and all the "Where you can improve" items do not match what they actually wrote.
I think the header should be maybe in bold or Red color if it is anything negative and then green for positive. Or maybe have it so a 3 out of 5 has where you can improve, and 4/5 are "Things done well".
How does everyone feel about what you're seeing about this lately?