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provoiceworks

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Everything posted by provoiceworks

  1. Sa Same issue. The 2 gigs bringing down my "success" rating are my 2 most popular and highly reviewed. New system is a joke. I was TRS for 8+ years until the first roll out 8 months ago with updated system and got knocked down to lvl 2 for no reasoning at all. Now I am a lvl 1 under this roll out. None of it makes any sense and the weight they are putting on these updated review processes for client end is extreme and very broad.
  2. Communication is a factor weighing in on my metrics.... I don't need to communicate if I have all the information. It's like fiverr expects us to have full conversation with clients bout their order, their day, their feelings, their dogs feeling....like come on! Time is money, I don't need to waste time communicating if I have the info I need and can get to work.
  3. I have been on here 10+ years. 8+ of them I was Top Rated Seller until 8 months ago when they rolled out new changes. Demoted to Lvl 2 for no reason and support couldn't give me any input on it either. Bit my tongue and moved on. Now with new "level" changes I am down to a Lvl 1! Have always maintained a 4.9-5 overall rating. My 2 most popular gigs are apparently factoring in on the "metrics". Satisfaction being the main and yet over 3,100 5 star reviews on the one gig...less than 20 under 3 star. None of it makes any sense and fiverr can't make it make sense. Greed is all I have seen drive this company the last 4 years. More fees for buyers, more services for the seller to have to buy to be "successful". Constant unneeded changes. Used to be a great site.
  4. I appreciate all the feedback above and info. I will focus on restructuring gigs and pricing as it has been something I have put on the back burner for too long. Will also be updating gig pictures and videos and some sprucing up on the profile over all. I guess I got too comfortable in my current TRS level and wasn't paying attention to other accounts and my own as far as appeal visually.
  5. Not rude at all. I am definitely at fault for not updating gig pictures and videos in a bit. Feedback noted!
  6. 18 negative reviews out of 5,659 reviews in total! the recent ones were clients trying to change scripts or get free services not included in the price and I don't do work for free. Fiverr refused to remove them.
  7. Where is info on this? This is the first time hearing this. I will gladly raise my prices. Lol
  8. I am not. Just another way for them to get money. I have issues already with them double and triple dipping on the promoted gigs feature.
  9. Those negative reviews I brought up to support as they were left without warrant and they refused to remove them. Another huge issue I have with their policy is allowing buyers to leave false or negative feedback when I had all the proof that everything was produced and sent to same standards. A few of those were clients trying to get free services. Fiverr used to remove feedback like that when proof was shown but the response I got was... "I’ve looked into your buyer's review and found that as much as I understand your frustration, the review does not include any violations of our Terms of Service. Feedbacks are an important part of every marketplace that helps us to maintain the integrity of the Fiverr marketplace. For this reason, Customer Support doesn't remove the feedback that is written by our customers unless there is a clear violation of our Terms of Service or Community Standards As a general reminder, Buyers on Fiverr are regular users. Creating a Fiverr account is free and available to people internationally. As this is the case, Fiverr cannot know or guarantee in advance how a Buyer will behave. We are not in constant communication with them. As such, your experience is certain to vary from one to another." Then support goes on to say... "On a positive note, I have checked your account statistics and they seem to be near pitch-perfect, so there should be no reason whatsoever that this one review should discourage you in any way from continuing to provide high-quality services." This was 5 months ago.
  10. I wanted to share this situation with the community as I think it is pretty questionable as far as fiverr practices goes. I have been a provider on this site for 10+ years and grossed over 100k in revenues. 9 of those years I have been a Top Rate Seller, never having ANY issues with meeting criteria, negative feedback, account warning, etc. Stellar feedback from over 6K clients and counting. Never lower than a 4.9 rating. Last week I received an email stating I was being demoted to a LVL 2 seller and absolutely no reasoning was given as to why the decision was made. The general statement in email given was... "Unfortunately, after a thorough review of your recent orders and deliveries, our team found that you no longer meet the criteria for the Top Rated Seller status". I have been doing this for a LONG time and frankly I am one of the top providers here on this site for the type of services I offer and have been for some time now. A cruise through my feedback and demos is all clients need to see and hear and the quality of my work past and present has never gone under par. I actually went from a 4.9 to 5.0 again the same week I received this email. So being confused was natural. I contacted support and stated the above and asked to look into this recent change and wanted to know specifically WHY I was demoted as I have never not met criteria (currently above all criteria requirements). The response I got was another general email stating... "Upon further review, I can see that your account was demoted to Level 2 on 15 June 2023, due to no longer meeting the quality and performance standards needed to retain the TRS badge. Our marketplace is constantly being reviewed by our Editorial team and they take into consideration your performance from the previous 60 days to confirm eligibility. You can regain your Top Rated Seller badge after three months if you meet our high-quality work and delivery criteria. Performance is assessed based on internal indicators, which may change from time to time at our sole discretion. Changing seller levels isn’t always related to the leveling achievements displayed in your analytics, and performance criteria may be updated from time to time, at our sole discretion. Sellers can regain TRS status 3 months after the demotion. We constantly measure the satisfaction of the businesses that leverage Top Rated Sellers. This threshold is calculated through internal measurements that follow buyers’ satisfaction." So no reasoning other than someone thought I was al of a sudden after 9 years of being TRS not keeping up to par when my statistics and work still deliver above and beyond. I responded stating they have provided no reasoning still and this did not add up. The following was the last response... "I completely got your point of view as you wish to know the exact reason, however, as these actions are taken by our editorial team after a specific review, we are not able to provide further information about this or make any changes to it. As already mentioned, I am unable to share any details about the internal metrics on which your performance is measured that are needed to retain the TRS badge. However, rest assured that you can regain your Top Rated Seller badge after three months if you meet our high-quality work and delivery criteria." So basically, Fiverr can simply demote you for no reasoning what so ever and they do not have to tell you why. This is shady business practice as you could get. Leaves so may questions. Did the person who reviewed my account have ANY experience or background in audio production or voice over? What factors could have possibly led to the decision since I meet all criteria and have stellar feedback for 9+ years. Is this appropriate treatment for one of the Veterans of this site having crossed the $100K revenue threshold? This should make you worry about the policies fiverr has as they continue to lean more towards caring less about providing a balance and fair market for sellers and more and more on how they can take more money in fees and commissions.
  11. Follow up... After sending a follow up to the generic reply received on several occasions the response I got back from fiverr support was that they KNOW that buyers can leave this type of feedback back it does not violate terms of service. So again...if you send your order EXACTLY as requested and the buyer requests additional work not in original scope of order or quote (work not paid for) and you don't deliver that FREE work you may suffer unwarranted feedback and Fiverr will NOT do anything about it. Their point was, well you have near perfect feedback so this shouldn't affect anything on your account or keep you from delivering the same quality you have been for the last 10years. WHAT ABOUT THE NEWBIES? What if this was a new seller with minimal feedback or someone who just started offering services and this happened? Their feedback would be affected badly first off. And also. how likely or motivated would they be to continue with offering services on this site knowing support allows this to happen? Absurd! Now in my case or previous, had I communicated that if they leave 5 star feedback I would deliver the additional FREE work...guess what....THAT IS a violation! OR... Had the buyer actually communicated if I do not deliver the free work they would leave 1 star feedback....that WOULD be a violation. Does this make any sense at all? No. They have opened the door to passive bullying in a sense to allow buyers to cheat free work out of sellers in the possibility if they don't deliver free work the will be subject to unwarranted negative feedback. Fiverr NEEDS to change their policies on feedback, the system is flawed! When there is clear documented proof that a buyer is requesting work that was not paid for and leaves negative feedback because of it that should be a violation. Point. Period.
  12. Several times now I have had to suffer negative feedback because a buyer requested additional services not covered in offer or paid for. In the most recent 1 star feedback was left on all points even though there was lengthy communication before and after delivery of a custom offer for exactly what the client requested. After delivery The client requested something totally different and I communicated this was not in the scope or discussion of original offer and they would have to place anew order. No response from the client other than leaving negative feedback stating a revision request was sent and I didn't fulfill it. And Fiverr support is anything but supportive. The response I have got several times is ... "I’ve looked into your buyer's review and found that as much as I understand your frustration, the review does not include any violations of our Terms of Service. Feedbacks are an important part of every marketplace that helps us to maintain the integrity of the Fiverr marketplace. For this reason, Customer Support doesn't remove the feedback that is written by our customers unless there is a clear violation of our Terms of Service or Community Standards" Why should a seller suffer and then have to worry about future issues and consider giving away free services or possibly suffer negative feedback? Can we change the terms of service to include this as a violation when there is CLEAR documented proof the buyer is trying to cheat the seller? Has anyone else dealt with this issue?
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