Thanks, but unfortunately the buyer believes I'm watching since it still appears I'm conncected, but due to their status my textbox is disabled; my goal is just to find a way for him to notice there's a reason why I can't answer them, but still in the platform.
Yes, they had already answered me that, which unfortunately wasn't useful at all; not only that, but it seems like the "won't affect your response rate" turned out to be a lie as well, since I already got affected.