pabsoher

Thanks, but unfortunately the buyer believes I'm watching since it still appears I'm conncected, but due to their status my textbox is disabled; my goal is just to find a way for him to notice there's a reason why I can't answer them, but still in the platform. Yes, they had already answered me that, which unfortunately wasn't useful at all; not only that, but it seems like the "won't affect your response rate" turned out to be a lie as well, since I already got affected.

I've had an user trying to get an offer from me, the little issue is that said buyer has their profile as unavailable(the user is active but has their profile set that way), which affects my capacity to answer them; I've been told by Customer Service that this won't affect my response rate, but I still feel on the need to help this person. Is there any way I can contact them to at least tell them to turn their availability on so we can discuss their project?