english_voice

Yes, you can edit a gig after it has been published. This means you can add an FAQ at any point in the future. But good sellers protect their account from the beginning. Also, many experienced sellers on the forum suggest you should only edit your gigs occasionally. It is better to do one major update rather than lots of little edits. It is my understanding that every time you edit a gig it is removed from the searches while it is approved. You don’t want to do this too often.

You can publish a gig without writing an FAQ. But the point I’m making is that unless your gig clearly explains what is and what isn’t provided as part of your service (and this is the job of an FAQ) - then you are opening yourself up to future problems should a buyer complain.

As a seller you have to do everything you can to protect your account from scam buyers and unexpected problems. An FAQ in your gig description can help protect you. For example: Question) What if I don’t like the design, can I cancel the order? Answer). No. Any attempt by a buyer to cancel an order based on the design will be refused.

Because we have seen a massive increase in sellers advertising the same type of services / offering copycat services - there is only so much demand the market can sustain. Type some of the most common gig types into the Fiverr search facility and you find: Photoshop - 32,000 gigs WordPress - 85,000 gigs Logo Design - 130,000 gigs Do new sellers really believe there are 130,000 buyers each day / week / month craving an ‘expert’ logo design? Of course not! I write ‘expert’ deliberately because in my humble opinion, so many of these will be no-hopers who’ve viewed a nonsense YouTube video telling them they can make money by using template websites. In other words, many sellers aren’t even skilled in the service they are advertising. The majority of buyers aren’t stupid. They can sense the desperation and the lack of skills. That’s why so many beginners become disheartened

Good luck. I wish you the best.

Fiverr doesn’t give us any kind of video or audio access to interact, if such conditions arise. buyer just wanted an interview before the order, it is not allowed even for that? You are trying to use Fiverr in a way that it’s not been designed for - this is why you were demoted. @catwriter has told you this and so have I - we’re both experienced sellers. I shall repeat what I wrote earlier - your potential buyer was wrong to ask for contact information, and you were wrong to give it. Sellers advertise gigs. Buyers purchase gigs. There is no interview process!

You chose to ignore Fiverr’s terms of service, so you were punished for doing so. Also, your buyer was wrong to put you in this position to start with. But as the saying goes, two wrongs don’t make a right. All communication must be through Fiverr. While it is possible to share contact information, it is only permissible for the completion of an order. I think your mistake was that there was no order in place. Also, based on what I have read in the forums, it would be very wise to seek permission to share your email from customer support before doing so.

Cool Edit Pro… now that was great piece of software. Back in the very early 2000s (possibly very late 90s) I found release 1 was truly mind-blowing for all the features it offered. Release 2 was a very polished version and a joy to use. From memory it was created by Syntrillium and later bought out by Adobe who renamed it as Audition. And yes, I miss quarter inch tape and chinagraph pencils! Ah, the memories…

Personally, I avoid dealing with anyone who requests a 24 hour service. In my experience such people are usually disorganised, unprofessional and can’t communicate very well. I don’t need the stress they cause. However, if you can realistically deliver a quality service in 24 hours - allowing for global time differences, then it is up to you.

Hoorah! Someone else who buys into a common sense view of freelancing. I can’t fault anything you say. Sadly, I suspect the next post I read on the forum will be from someone asking how to show online 24/7 or asking why their gig doesn’t rank. :man_facepalming:

A 4.7 might be okay (it didn’t used to be when level requirements were 4.8) but a 4.3 or less 60 day average could cause a demotion and prevent you sending offers to buyer requests if the average (not sure if 60 day or all time) is < 4.5. If Fiverr had diffeent level requirements, where it didn’t require at least 4.7 for every level there’d be less reason to have an issue about ‘lower’ ratings (even though one low rating can stop orders really). While it’s 94% it’s not really equivalent to 94% in a test/exam. In a test you could get 0 questions right and get a score of 0%. It’s not possible to get 0% in the Fiverr ratings since you can’t give 0 stars. So with the lowest rating of 1 star you get 20% on Fiverr. It’s all about averages… let’s say a seller makes five sales in a 60 day period. Two don’t get any feedback (quite normal), two get 4.7 (the service was good but not exceptional), another gets 5 (fantastic!) = an average of 4.8. An average of 4.8 is actually more than enough to maintain a level 1 or level 2 account. But let’s not forget that the feedback rating system exists to allow buyers to differentiate between good and bad sellers. This brings us back to my original point - if a buyer left a feedback rating of 4.7 then they intended to do so. In this case, in my opinion, the seller was silly or arrogant to challenge the rating as it is actually good enough to maintain a level (assuming that any other feedback is also 4.7 or higher). My issue is with the entitlement that some sellers believe they have to receiving a 100% perfect feedback score.

I find it incredulous that so many new and inexperienced sellers claim their buyer ‘accidentally’ left feedback of 4.7 or 4.3 for example. There is likely to be nothing accidental about it! These are deliberate, considered feedback scores - and they’re actually good feedback scores! But too many sellers think they are entitled to perfect 5 star feedback. They get annoyed when they don’t receive it, they then message the buyer or even customer support asking for the feedback to be upgraded, and they’re then surprised when they get an account warning.

Yes absolutely, couldn’t agree with this more. True. I feel your frustration. The worst is when some posts package it under titles such as ‘sure-fire ways to get orders on Fiverr’ or ‘tips that guarantee success on Fiverr’ because that just isn’t true. I just wish people don’t follow herd mentality in these aspects and actually do their research before blindly following some pieces of advice, especially since the forum is also filled with posts by sellers who do not advocate staying online 24/7. Yes. Hundred per cent. Quality of sleep is so important and burning the midnight oil every day is just going to be very detrimental to overall levels of productivity. :woman_shrugging:t4: Well said! I know that some of my posts might come across as mini rants, but ultimately I’m trying debunk some of the rubbish that people post in order to protect less experienced sellers (and buyers). The very fact that people repeat such nonsense about trying to stay online 24/7 must mean they believe it to be true - otherwise, why would they post it? Being a freelancer and protecting your mental and physical health is already tough enough. We don’t need silly people encouraging us to do things that will damage our health.

Thank you! And I fully agree with your points. It doesn’t matter where in the world you are from, what your background is, etc - if you’ve got skills to share and you’re a good seller - then Fiverr needs you! But it frustrates me when some people repeat bad advice, as I know there will be some very desperate individuals somewhere in the world who will follow that bad advice. If someone tells them it’s a good idea to reply to a message at 3am - they will do it. No! Get a good night sleep, then wake up naturally, and THEN reply to the message.

But you are repeating very bad advice. You are not offering help based on experience.

Why do you say this? What is your experience? Your profile shows you have zero feedback. Zero. Will people please stop offering such poor advice.

I have made hundreds of sales over the past seven years. I have never used buyer requests. All my orders happen organically. I am very rarely online on Fiverr - only to respond to messages and to deliver orders. In fact, I am probably showing online for an average of 15 minutes a day. Around half of my orders come in when I’m asleep. For everyone who keeps repeating the tired phrase “stay online 24/7” - you are wrong, and you don’t know what you are talking about. It is no coincidence that when you look at the profiles of people who spout this nonsense, they have next to zero sales. It is also incredibly unhealthy mentally and physically to always be worrying about whether you are showing as online.

This is only for US sellers. All you need to do is select ‘No’.

Good luck. I’m just trying to be helpful.

Hi. This might sound like a very small thing - but in your profile and gig descriptions as well as your gig titles, you haven’t left a character space after full stops / periods (.) or commas (,). This is a basic grammatical requirement of the English language. Because you’ve not done this, it makes your descriptions look careless to native English speakers, and it looks a mess on the page. For example you’ve written: I’m a developer with extreme heights of passion as well as i have rich experience of human computer interaction.I can bring your ideas to life and resolve your applications’ problems. I can help you with HTML5,CSS3,ReactJS,NodeJS,Firebase,Jamstack,UI testing. I’m not going to correct your other grammar mistakes (there are a few mistakes in those few short sentences) but adding character spaces results in this: I’m a developer with extreme heights of passion as well as i have rich experience of human computer interaction. I can bring your ideas to life and resolve your applications’ problems. I can help you with HTML5, CSS3, ReactJS, NodeJS, Firebase, Jamstack, UI testing. Even though your gigs look appealing at first glance, when you look more closely there are actually many grammatical errors that will put off some buyers.

@vibronx is 100% correct. For sellers who have relatively few orders or who have very large orders that take a longtime to complete, one cancellation can have a massive impact on stats.

I disagree. I would encourage you to rethink your mindset. If you are a skilled and honest seller then your gig description will be accurate and the work you do will meet a genuine buyer’s expectations. Therefore why would you want to give money back?

I have no idea - but I just want to say thank you for asking an interesting and intelligent question. I was losing hope. Hope you get the information you need.

Let’s face it, it’s just another way for Fiverr to make a bit more money. I don’t actually have an issue with the concept of tipping, as I (as the seller) stand to benefit, as does Fiverr. It’s fine, it’s business. However, I do agree that the wording is very poor - but it will have been deliberate. Yes, it does almost ‘guilt’ the buyer into handing over more money.

I hear you! I have similar circumstances around me. Although I’m a reasonably successful seller, I deliberately keep my Fiverr work part-time. I manage this by offering a 3 day turnaround on my basic gig (on average one gig takes me 20 minutes to complete), if someone wants a larger order I will offer them a 4, 5 or 6 day turnaround, I never discount, and if anyone shows the slightest bit of disrespect during an initial conversation, then I choose not to work with them. I never break my own little set of rules. I know from experience that most of my clients order 2, 3 or 4 gigs to cover their work. I can complete this over a couple of cups of coffee after breakfast. But of course there are days when life happens. That’s fine, I have the next day to work on the order… Put simply I rarely choose to accept large orders, I give myself plenty of time to complete all orders (often with two days to spare), and I don’t work with disrespectful people. If a buyer chooses to accept my way of doing things, great! If not, I have no desire to work with them. I retain control which means little stress. My way of working Fiverr is never going to make me rich, but the additional income is very useful.