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sandy7452

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Everything posted by sandy7452

  1. Bad luck. CS just now cancelled the order based on the buyer contacting CS earlier.
  2. I have already a few times. I provided alternative solutions. This client is simply nasty. Nothing more to say really about this client. He had started abusing me. I have contacted CS and I know this is going to end badly for my gig. Had good luck run with this gig for the last 3 years.
  3. Thanks for replying. I do have a few projects on hand. I have contacted CS just now. This is just unnecessary tension in my life now. I have been able to avoid this type of situation for the last 3 years. But it has happened now. My gig is “Fiverr’s Choice” in the search results. Think I am going to lose that now.
  4. Thanks. You know even my gig packages says to contact me before purchasing. Guess some people just don’t give a crap 😦
  5. No, I have not yet opened a ticket. So do you advice to contact CS and get the order cancelled? The last time I had an order cancelled, the buyer contacted CS directly immediately after placing the order and got the order cancelled. It affected my order completion rate and got penalised heavily which included reduction in sales, gig ranking, etc. I pleaded with CS to remove the penalty on my account. But they said no matter what, cancellation always affects the order completion rate. The did not remove the penalty.
  6. Thank you for your advice. Is there any point of going through CS to get the order cancelled? Or shall I ask the buyer to send cancellation request? Does that make a difference?
  7. Thank you for replying. He accused me changing my story which I did not. I then replied why does have to “lie”. Does this break TOS? Issue is the buyer has already contacted CS. Not sure if me contacting CS will make any difference. I have read before that even if the CS cancels the order, it still affects the order completion rate and along with it comes other penalties. What do you think? Should I just cancel the order?
  8. Issue is the buyer has already contacted CS. Not sure if me contacting CS will make any difference. I have read before that even if the CS cancels the order, it still affects the order completion rate and along with it comes other penalties. What do you think? Should I just cancel the order?
  9. Thank you for replying. I do not want to cancel. It is the buyer who wants to cancel for unnecessary reason. He knew exactly what he had bought. He even bought something from the Extras page. From this I can conclude that he was fully aware what he had bought. So this buyer bought eBay listing and store template design package. Then the buyer realizes that he does not have a store. He wants only listing template. So I offer him to design the store template anytime in the future whenever he decides to subscribe to eBay store. Then the abuse started.
  10. So this buyer bought eBay listing and store template design package. Then the buyer realizes that he does not have a store. He wants only listing template. So I offer him to design the store template anytime in the future whenever he decides to subscribe to eBay store. Then the abuse started. I did not start anything yet. I asked him to provide logo, banner, login details, etc. He provided nothing. Just waiting for advice from here. I did read on the Forums about some people having mandatory requirements. I thought of doing the same on my gig but then I feared it might have a negative impact on the ranking of my gig if I revise the gig. What do you think? Will it have negative impact? I went through 3 years without cancelling a single order. I was just dreading one of these days I will receive an order like this. And so it happened today. Should I cancel?
  11. Thank you so much for replying. Order is $125. After deduction, I would have received $100. Should I cancel?
  12. Hi everyone, Someone just placed an order without even reading the description and gig packages. It was clearly stated in the gig description as well as the package descriptions that the buyer must contact me before placing any order. But this buyer still proceeded to purchase. I explained to the buyer that I do not cancel orders for unnecessary reasons. Then the buyer started abusing. What do I do? Cancel the order or accept bad feedback? Regards
  13. Thank you for replying. I will have to test bank transfer next time on a small amount. The issue is we cannot choose the amount we want to transfer. Hence I have to wait for a small amount to clear and then I will to try to test. I will update this thread if do make a bank transfer.
  14. Understood. Thank you. Is the exchange rate and fees involved better than PP? For example, if I were to send $100 to my bank account direct from Fiverr, how much would I receive?
  15. Can you really open a UK bank account in USD $ currency? If yes, would you be able to recommend me one please?
  16. Hi, Thank you for replying. I was already following that thread for the past couple of days. That thread does not provide any answers to the questions I asked here unfortunately. Also there is no reply from you on that thread. I went till the end of the thread. reply1169×310 89.3 KBRegards
  17. @english_voice @coerdelion Hi, I am a UK seller. Since you are also from UK, hence I wanted to ask you for recommendation about earning withdrawal method. Do you recommend withdrawing using “PP” or “Bank Transfer” ? I have always been withdrawing to PP. But since hearing the recent Payoneer scandal, I am feeling hesitant to withdraw to PP. Also I am looking to reduce the amount of fees I have to pay for foreign exchange rate. Which option is better to reduce the amount of fees I pay, PP or Bank Transfer? Do you think PP is still better? Thank you for your help. Regards
  18. Hi, Thank you very much for replying. Please check the screenshot attached. Do you think the $10 bonus did not get added into my account? I cannot see any change in my account balance. Regards
  19. Hi, Did you have to manually redeem the bonus $10 somewhere on the site? or was it automatically redeemed once you started the promotion? Regards
  20. Thank you for replying. Now I even fear of withdrawing my earnings. If my withdrawal somehow goes missing, I do not know who is going to be accountable. This company is making millions in profit. Yet they cannot employ professional qualified programmers. Every other day there is an issue. Who is causing these serious issues? Obviously the crap programmers employed by Fiverr.
  21. I am not sure if I am suspended or not. But I am able to send them message. Is there any way to confirm that I am suspended or not? I assumed sending email would get me faster response because many people do not know the email way to contact Fiverr CS. Well so what would be your explanation about my buyer contacting them and she still has not received any response? Have the CS also started ignoring buyer issues as well? I trust my buyer contacted CS as well because she sent me the screenshot of the payment she made through “PaiPale”. Spammed?? Regarding the 4 star review, since the customer had issues with a Fiverr feature he was supposed to vent his anger/frustration on CS or probably the CEO of Fiverr and not vomit on my gig page or profile. I always give 101% effort to my clients and that is evident from my profile. Hence I was pissed off.
  22. And how would you expect another Fiverr seller to remove a bug on Fiverr’s site? Some sellers have responded, but they can only share their experience (if any), like @miiila did. They don’t check the forum. Well then who is this person: @ mjensen415 supposed to be?
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