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sandy7452

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  1. Bad luck. CS just now cancelled the order based on the buyer contacting CS earlier.
  2. I have already a few times. I provided alternative solutions. This client is simply nasty. Nothing more to say really about this client. He had started abusing me. I have contacted CS and I know this is going to end badly for my gig. Had good luck run with this gig for the last 3 years.
  3. Thanks for replying. I do have a few projects on hand. I have contacted CS just now. This is just unnecessary tension in my life now. I have been able to avoid this type of situation for the last 3 years. But it has happened now. My gig is “Fiverr’s Choice” in the search results. Think I am going to lose that now.
  4. Thanks. You know even my gig packages says to contact me before purchasing. Guess some people just don’t give a crap 😦
  5. No, I have not yet opened a ticket. So do you advice to contact CS and get the order cancelled? The last time I had an order cancelled, the buyer contacted CS directly immediately after placing the order and got the order cancelled. It affected my order completion rate and got penalised heavily which included reduction in sales, gig ranking, etc. I pleaded with CS to remove the penalty on my account. But they said no matter what, cancellation always affects the order completion rate. The did not remove the penalty.
  6. Thank you for your advice. Is there any point of going through CS to get the order cancelled? Or shall I ask the buyer to send cancellation request? Does that make a difference?
  7. Thank you for replying. He accused me changing my story which I did not. I then replied why does have to “lie”. Does this break TOS? Issue is the buyer has already contacted CS. Not sure if me contacting CS will make any difference. I have read before that even if the CS cancels the order, it still affects the order completion rate and along with it comes other penalties. What do you think? Should I just cancel the order?
  8. Issue is the buyer has already contacted CS. Not sure if me contacting CS will make any difference. I have read before that even if the CS cancels the order, it still affects the order completion rate and along with it comes other penalties. What do you think? Should I just cancel the order?
  9. Thank you for replying. I do not want to cancel. It is the buyer who wants to cancel for unnecessary reason. He knew exactly what he had bought. He even bought something from the Extras page. From this I can conclude that he was fully aware what he had bought. So this buyer bought eBay listing and store template design package. Then the buyer realizes that he does not have a store. He wants only listing template. So I offer him to design the store template anytime in the future whenever he decides to subscribe to eBay store. Then the abuse started.
  10. So this buyer bought eBay listing and store template design package. Then the buyer realizes that he does not have a store. He wants only listing template. So I offer him to design the store template anytime in the future whenever he decides to subscribe to eBay store. Then the abuse started. I did not start anything yet. I asked him to provide logo, banner, login details, etc. He provided nothing. Just waiting for advice from here. I did read on the Forums about some people having mandatory requirements. I thought of doing the same on my gig but then I feared it might have a negative impact on the ranking of my gig if I revise the gig. What do you think? Will it have negative impact? I went through 3 years without cancelling a single order. I was just dreading one of these days I will receive an order like this. And so it happened today. Should I cancel?
  11. Thank you so much for replying. Order is $125. After deduction, I would have received $100. Should I cancel?
  12. Hi everyone, Someone just placed an order without even reading the description and gig packages. It was clearly stated in the gig description as well as the package descriptions that the buyer must contact me before placing any order. But this buyer still proceeded to purchase. I explained to the buyer that I do not cancel orders for unnecessary reasons. Then the buyer started abusing. What do I do? Cancel the order or accept bad feedback? Regards
  13. Thank you for replying. I will have to test bank transfer next time on a small amount. The issue is we cannot choose the amount we want to transfer. Hence I have to wait for a small amount to clear and then I will to try to test. I will update this thread if do make a bank transfer.
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