If our buyer mistakenly leave a 3 star review, what should we do?

[shimul_das]

Hello Everyone,

Before some days one of my buyer mistakenly leave a 3 star review and his order also not completed.
so i ask his, why he complete the order. then the buyer told me he mistakenly done it, Now here i
don’t have any fault & buyer also told that he just mistakenly did it. so i edit the review by using
review editing feature. But this features are limited for us now in future if any buyer do the same thing and i don’t have options for edit review then then what should i do?

[silberma1976]

Use the resolve issue to ask for a better review.

[shimul_das]

Use the resolve issue to ask for a better review.

if i don’t have option to edit then

[manto2112]

if i don’t have option to edit then

Explain the issue to CS.

[saddu_writer]

First Click Resolve Now (resolution center) at order page. If it does not solve your problem then contact Customer Support and show them the screenshot of your conversation with buyer.

[shimul_das]

First Click Resolve Now (resolution center) at order page. If it does not solve your problem then contact Customer Support and show them the screenshot of your conversation with buyer.

may be you are right

[saber_nasr]

Contact with fiverr support

they will remove review and ask him again make new review

[shimul_das]

Contact with fiverr support

they will remove review and ask him again make new review

thank you sir ,

hope it’s helpful