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Graphic work has fiverr logo in background


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I hired a graphic artist on fiverr to separate parts and make transparent parts of my logo and I needed them to be png because I can not open psd. She did what I asked but the logos came back with the fiverr logo in the background. She said the fiverr logo will disappear after i download it and insert it in my flyer. I did that but the fiverr logo still is part of my logo. We are sending screen shots back and forth. She showed me my logo with a background color without the fiverr but I do not get the same result. Any ideas that will help? Thank you.

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