Have any of you seen a percentage drop for Orders Completed?

[michael78781]

guys, it’s not a bug:

"Hi ,

Thank you for getting in touch with us. The Order Completion Rate you are currently seeing is the correct rate from the last 60 days. The rate also includes all cancellations, including mutual cancellations. Now, I understand that this might be a bit of a shock, but please keep in mind that these stats you are seeing on your account is for your internal use only, and no one else sees these ratings. It’s to help you track your account progress on orders and account.

If you have any questions, please let us know."

here you go @michael78781

woah. I missed that. Did they just send that to you today? @frank_d

[frank_d]

yup like 5 minutes ago

[deesajn]

This is horrible. Most of my cancellations are because people don’t read gig description.

[michael78781]

This is horrible. Most of my cancellations are because people don’t read gig description.

tions are because

Yes, you are correct. 99% of my cancellations are because people did not read descriptions 😦

[freedomrun1]

This is horrible. Most of my cancellations are because people don’t read gig description.

Pretty much.

So, those buyers who think I translate stuff into Spanish and place an order will affect my Portuguese gig. Hmm, okay.

[miiila]

Just looked, mine is down to 94%. I had up to now only 2 cancelled orders, 1 of them cancelled by CS, because the buyer ordered 2x the same accidentally, and 1 was a mutual cancellation, which the buyer requested as he didn´t need the job done anymore and I was fine with that, as I hadn´t really started on it either way and could understand his explanation, and he told me about that ‘private review’ and that he gave me 5 stars in it, so, well.
Guess we´ll have to live with our rates not just dropping because of bugs now but because of other things we can´t really do a thing against, or because of, well, insert what you´d call it for yourselves.

Oh and this rate is from the lasat 60 days, as to Frank’s CS quote as I just noticed, does that mean response rate is from 60 instead of 30 days now too btw? I´m not so much against companies changing things even, but I´d much appreciate, if they’d announce such things and don´t leave it up to one to riddle if it´s a bug or a feature. The shock we shouldn´t take it as, might be milder, if they´d tell us in advance.

[frank_d]

I think Fiverr is the only platform in the world that makes changes like these, without an announcement, leaving sellers and buyers talking things out in the forum, trying to make sense of things.

SMH

[freedomrun1]

It doesn’t make any sense, since we cannot control the orders we get. If mutual cancellations now have a negative impact, at least give us that ‘infamous’ feature to accept/reject orders.

[frank_d]

It doesn’t make any sense, since we cannot control the orders we get. If mutual cancellations now have a negative impact, at least give us that ‘infamous’ feature to accept/reject orders.

fat chance that’s gonna happen. You think they’d want to add another step to the process, delaying the sale?

[michael78781]

fat chance that’s gonna happen. You think they’d want to add another step to the process, delaying the sale?

Mutual cancellations should not have a negative impact period. 🙂

[frank_d]

Mutual cancellations should not have a negative impact period. 🙂

Well it seems that now Fiverr decided to count them.

[frank_d]

Well it seems that now Fiverr decided to count them.

anyone here got an updated analytics page as well?

[djgodknows]

anyone here got an updated analytics page as well?

Still good on my end.

(Knock on wood)

[frank_d]

Still good on my end.

(Knock on wood)

have you had a cancellation of any kind during the past 60 days?

if so, it’s coming. 🙂

[miiila]

Well, doing this, and in this clandestine way, is a good way to alienate the people who make up half of your business. “For your internal use […] to help you track your account progress on orders and account.” Well, I did know that I had 2 mutual cancellations before, and nothing I could have or would do different about those 2. Thank you, I guess.
Not sure if ‘a bit of a shock’ are the right words to describe what I´m feeling about this, but it´s no good feeling for sure, not really appreciated might fit too. Okay.

[freedomrun1]

fat chance that’s gonna happen. You think they’d want to add another step to the process, delaying the sale?

fat chance

Wishful thinking, mate, wishful thinking…

Anyway, this basically affects any senior seller. When you’re well-ranked, you’ll get orders that are just basically impossible to complete. This month I have had several newcomers who simply don’t understand how Fiverr works and just place an order without looking at my gig’s description.

Hell, I even had a buyer who placed an order and never answered my questions after that. CS cancelled it , but, well, it now seems that I’ll have to deal with the consequences of crossing paths with a silent buyer.

[blaisefaint]

Dear Fellow and Mellow Fiverr Forum Participants:

I was just struck with this as well, and received the same canned response from Support previously cited in this thread.

I asked about it in the Fiverrcast Relaunch Questions thread, and hope others will do so as well.

Good luck,
Blaise

I think this thread will really like this other thread:
Fiverr Forum

Does Mutual Cancellation effect Orders Completed Rate?

A few days ago, A buyer ordered 10 Gigs. Looking at the quantity it made me happy; but when I went in the order page I see that the Buyer didn't provide me any information regarding the order. So I asked him to give me info/details about the work so...

Reading time: 2 mins ? Likes: 11 ❤

[misscrystal]

Mine has never changed from 99% even with all orders completed.

I’m not sure why mutual cancellations would affect a seller’s rank since no seller will cancel an order unless they have no choice.

[blaisefaint]

Mine has never changed from 99% even with all orders completed.

I’m not sure why mutual cancellations would affect a seller’s rank since no seller will cancel an order unless they have no choice.

Dear Miss Crystal:

That definitely sounds like a bug, because the completion rate is SUPPOSED to be for the last 60 days.

I suggest you open a ticket with Fiverr Support. Include a screen shot of their canned response for this thread, and ask them for a new and improved canned response.

Good luck,

Blaise

[misscrystal]

Dear Miss Crystal:

That definitely sounds like a bug, because the completion rate is SUPPOSED to be for the last 60 days.

I suggest you open a ticket with Fiverr Support. Include a screen shot of their canned response for this thread, and ask them for a new and improved canned response.

Good luck,

Blaise

Mine is suddenly now at 87% because last night a buyer placed the same order 3 times and said it was because his phone was having problems. I had to get customer support to cancel two of them. At least that’s all I can think of that would cause that. Surely that isn’t my fault.

I sent a message to customer support.

And my response rate also dropped from where it is supposed to be at 100% to 98% at the same time for no reason.

[miiila]

Yes, Miss Crystal, don´t forget to tell us their improved canned response.🙂 Thanks for this and the laughs I got from your last gig counseling, Blaise, could need that now. And…yeah, after all, what did we want to do with all those hundred percents and whole ten dollars we’re getting here, right. A completion rate dropping out of the blue with no real rhyme and reason to it, this makes our freelance existence here yet so much more exciting. I’m feeling all adventurous and darebug now instead of all kinds of sad. 🐛

[misscrystal]

And yesterday someone placed an order and immediately asked to cancel it so I suppose I am seeing that too in the order completion rate.

None of these are my fault. Why would it affect my gig position?

[frank_d]

Ok making progress with customer support:

So no big deal?

[miiila]

guys, it’s not a bug:

"Hi ,

Thank you for getting in touch with us. The Order Completion Rate you are currently seeing is the correct rate from the last 60 days. The rate also includes all cancellations, including mutual cancellations. Now, I understand that this might be a bit of a shock, but please keep in mind that these stats you are seeing on your account is for your internal use only, and no one else sees these ratings. It’s to help you track your account progress on orders and account.

If you have any questions, please let us know."

here you go @michael78781

It’s to help you track your account progress on orders and account

Quoted from Frank’s canned response. Really looking forward to the new and improved _Why_s.

I don´t understand this at all. If it´s to help me, 94% staring at me won´t do a thing, they´d have to tell me how I should have avoided those 2 cancellations for that. The buyer who wanted to cancel, should I have insisted on doing that gig, and by that maybe risking to make him not use fiverr anymore, would that have been good for me, and fiverr? The buyer who accidentally placed 2x the same order, should I not take orders from him at all to prevent that - a buyer I successfully and with best ratings did complete several jobs for?

If you completed all orders, then the rate should be 100%. That buyers’ phones screw up and such, sorry, but if we really need a rate for that, make it a separate one.

[freedomrun1]

And yesterday someone placed an order and immediately asked to cancel it so I suppose I am seeing that too in the order completion rate.

None of these are my fault. Why would it affect my gig position?

Yesterday someone placed an order and immediately asked to cancel it so I suppose I am seeing that too i

I have a buyer who, every time she wants to ask me something, purchases an order. I’m not even kidding here. I have explained to her, several times, that she can simply DM me. To no avail.

So, yes… 😃