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Bad buyer (please help)

xander52

By xander52
in My Fiverr Experience

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xander52 Newbie

xander52

Posted
Posted

Hey guys, I got an order about 4 days ago, and the client never put in buyer requirements, I asked twice, but nothing. I asked again today, but now he responded with "Stop playing games. I placed the order 4 days ago, and your delivery is 5 days. I need it done by today at 11:59PM. I already told you what I wanted (explains requirements)"
That is basicly what I got back, just paraphrased. I never have received any other communication from him, and now he wants it delivered today, even though the countdown does not start until he submits requirements. I responded with a couple of screenshots showing that the countdown just started now, and with a link to a fiverr support article saying that you have to submit requirements before the seller can start work. My question now is, do I risk delivery, or cancel the order. I can deliver by today, I just don’t know if I want to risk it.

Thanks,
Xander52

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Guest offlinehelpers

Guest offlinehelpers

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All you can do is repeat to your buyer that until they submit their requirements via the order, you can’t start the order or deliver it.

If they’re getting a bit funny - sounds like they are - please contact CS.

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capitalquality Contributor

capitalquality

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The buyer sounds like trouble so your options are:

  • if you can do their job in his timeframe and do it well, then you could do that. When you deliver you could point out very politely again that as the order only started today as they didn’t fill in the requirements you’re doing them a huge favour by delivering in a short timeframe. Keep it professional. No-one likes having their mistakes pointed out to them.
  • you can deliver and ignore that there was any problem, thus avoiding possible conflict
  • you can deliver to the gig’s timeframe after order start, ignoring the buyer’s timeframe (NOT recommended)
  • you can cancel, stating the buyer didn’t provide requirements in time.

My recommendation is that if you can, deliver in the buyer’s timeframe, and don’t mention the conflict. This is the course of least potential problems in my opinion, and would be the most professional.

If you try to cancel they may not accept. If you mention the conflict again, they may get annoyed and leave a bad review.

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xander52 Newbie

xander52

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Posted

The buyer sounds like trouble so your options are:

  • if you can do their job in his timeframe and do it well, then you could do that. When you deliver you could point out very politely again that as the order only started today as they didn’t fill in the requirements you’re doing them a huge favour by delivering in a short timeframe. Keep it professional. No-one likes having their mistakes pointed out to them.
  • you can deliver and ignore that there was any problem, thus avoiding possible conflict
  • you can deliver to the gig’s timeframe after order start, ignoring the buyer’s timeframe (NOT recommended)
  • you can cancel, stating the buyer didn’t provide requirements in time.

My recommendation is that if you can, deliver in the buyer’s timeframe, and don’t mention the conflict. This is the course of least potential problems in my opinion, and would be the most professional.

If you try to cancel they may not accept. If you mention the conflict again, they may get annoyed and leave a bad review.

I just decided to take the first option. Hope I avoid a bad review.

Thanks,

Xander52

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