Not receiving full payment

[benitajprins]

I completed an order for a total of $25 ($20 Premium package plus $5 extra fast delivery). However, my revenue page is showing that only $20 is pending clearance. How can I ensure I’m paid fully?

[Guest offlinehelpers]

You are being fully paid - Fiverr takes 20% of your order as their cut.

[blaisefaint]

Dear Benita:

I invite you to read the Fiverr Terms of Service:

Fiverr.com

Fiverr's Terms of Service

One marketplace, millions of professional services. Browse. Buy. Done.

Here’s a relevant passage:

SELLERS
Basics
Sellers create Gigs® on Fiverr to allow buyers to purchase their services.
Sellers may also offer Custom Offers to buyers in addition to their Gigs.
Each order you sell and successfully complete, accredits your account with a net revenue of 80% of the purchase amount.
Fiverr accredits sellers once an order is completed. See our “Orders” section below for a definition of a completed order.
If an order is cancelled (for any reason), the funds paid will be refunded to the buyer’s Shopping Balance.
Revenues are only made available for withdrawal from the Revenue page following a safety clearance period of 14 days after the order is marked as complete. Top Rated Sellers are eligible to withdraw revenue following a safety clearance period of 7 days after the order is marked as complete.
Sellers may not promote their Gigs or any Fiverr content via the AdWords platform.
Sellers may withdraw their revenues using one of Fiverr’s withdrawal options.
The seller’s rating is calculated based on the order reviews posted by buyers. High ratings allow sellers to obtain advanced seller levels (see Levels below).
For security concerns, Fiverr may temporarily disable a seller’s ability to withdraw revenue to prevent fraudulent or illicit activity. This may come as a result of security issues, improper behavior reported by buyers, or associating multiple Fiverr accounts to a single withdrawal provider.

Be sure to make use of Tools like the Fiverr Blog, Fiverr Academy, and Fiverrcast.

Good luck,
Blaise

[mzie88]

You were fully paid!

[benitajprins]

Thank you everybody - not sure how I forgot about Fiverr’s 20% commission. 😑 Good to have that off my mind.

[psychicbunny]

You were paid fully, Fiverr takes 20%