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How do you react on 4 star ratings

seoenergycom

By seoenergycom
in My Fiverr Experience

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authoreva Apprentice

authoreva

Posted
Posted

A 4-star rating used to really get to me, but I recently got one and what the buyer said in the review was thoughtful. He didn’t seem unsatisfied or anything. We had a positive interaction throughout, so my review of the buyer reflected that. I wouldn’t want to tarnish the experience or make him wary of working with me in the future by asking him why I didn’t receive a perfect 5. But if he was a difficult buyer and asked the world for a small amount of money, my review would also reflect that. The key is to remain as objective as possible. It’s easier said than done, I know.

Sellers seem to expect 5-stars every single time. (I was like that for the first year of working here. And even now… I obviously would much prefer getting all the stars than anything less.) That’s where the problem lies. Expectations = Disappointment… more or less.

I guess one’s reaction stems from how long they’ve been on here. If you only have 5 reviews and one of them happens to be 4 stars, then there’s more of an impact on your overall rating. At that point, I don’t blame you if you contact your buyer and politely ask them how you can turn their 4-star experience into a 5-star one.

I almost wish buyers could only leave written reviews… No stars, no thumbs–none of that! Then sellers could just have a below average, good, or exceptional standing depending on completion rate, volume of sales, quality of gigs, etc.

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espumita Newbie

espumita

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Posted

I was checking your gigs recently I noticed the responses that you did and found it interesting that you listed the brand names you had delivered. I was just being nosy as I knew I was going to buy from you regardless but I did think that the idea probably helps other buyers who are looking. Obviously not something that can be done by all sellers but it is an interesting idea.

I agree with you. I am a seller as well as a buyer and it’s really hard to pick a seller. It happened more than once that I ordered the service of a 100% 5 stars rated seller and the work was just unacceptable. I don’t like to cancel orders, but sometimes the seller just deliver extremely poor work and I wonder how the heck it has a 100% 5 stars rating. People should rate carefully, without fear of hurting the seller feelings and, if possible, tell him how he can improve the service.

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eoinfinnegan Mentor

eoinfinnegan

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Posted

You should talk to that buyer. When I get a 4-star review, that buyer usually doesn’t come back. Have a heart to heart with him, tell him that his 4-stars is hurting your overall rating. Tell him you appreciate his business, but it would be better for him not to rate you if he can’t give you 5 stars.

it would be better for him not to rate you if he can’t give you 5 stars.

Just looking over the comments here again and this one just hit me.

Not getting a rating is actually better than getting 4 stars…

That alone shows how the review system is not working.

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espumita Newbie

espumita

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Posted

it would be better for him not to rate you if he can’t give you 5 stars.

Just looking over the comments here again and this one just hit me.

Not getting a rating is actually better than getting 4 stars…

That alone shows how the review system is not working.

How could it be improved? and: Should it be mandatory to leave a review?

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Guest thevideostore

Guest thevideostore

Posted
Posted

it would be better for him not to rate you if he can’t give you 5 stars.

Just looking over the comments here again and this one just hit me.

Not getting a rating is actually better than getting 4 stars…

That alone shows how the review system is not working.

From my experience and research , getting no rating is better than 4 stars. Thats right…

Having no rating seems to be a slight downbump… I believe I asked a rep about this at some point … but getting 4 stars is a visible “mark” on your gig in a buyer’s eyes. So yea , getting no rating is better than 4 stars to the buyer… because of what they can or can’t see there…

How it matters to fiverr’s algorithm … I’m not so sure… It feels like still no rating is better than 4 stars there too =/

I would like a different rating system… and at minimum a rating system for buyers.

The more informed buyers should have the tools they need to properly vet their potential sellers… by looking at their ratings… and especially a seller’s bad ratings… So that they can visit that BUYER’s page and see how often they leave bad ratings… this will indicate whether that seller deserved that rating… again… a tool for the more informed sellers.

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Guest thevideostore

Guest thevideostore

Posted
Posted

To answer the OP , I do question 4 star ratings simply to know what the slight problem may have been so that I can improve. I dont see any shame in that. 4 star ratings are detrimental and you should be finding ways to avoid getting those ratings at all costs it seems. (Unless fiverr is a side thing to you and you’re not too worried about losing $$… ?)

It may be suffice just to have a 3 star system…
1 star is BAD
2 stars is GOOD
3 stars is AMAZING OVER THE TOP OMG WTH BBQ

That way buyers should be encouraged to vote 2 stars if the gig met their expectations with good or decent quality.

1 star if there was a problem that could not be overcome or the quality was outright crap

and 3 stars should be only for those clients who did extremely well or deserve a “Boost” to the top in the eyes of the buyer.

In the eyes of the fiverr algorithm , the 1s could slightly hurt your gig… The 2’s would not change it AT ALL. And the 3’s would boost it up slightly. Over time this should separate everyone a little better and be simpler for the buyer. Buyers should be encouraged to vote a 2 unless it was a “truly” outstanding delivery.

5 stars seems too complicated for everyone more often than not.
Bad , Good , Amazing > Terrible , Bad , Decent , Good , Amazing

  • On a sidenote
    More transparency in the ranking system and what it would take for your gig to reach a higher standing is necessary here… I’ll admit I find it strange that 2 years ago our very “amateur” gigs were getting more views and better positions on the pages… But since closing that account and reopening this one… I’ve netted more from better looking gigs … but with way less impressions and worse page positioning. So I can’t quite figure that out.

In the eyes of the system I’m selling more , but showing up less/worse.
Having 100% rating on this account VS a 98% rating on the older one… so … not too sure how the ranking system works or whats required to really climb… More sales , or more $$ from sales.

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eoinfinnegan Mentor

eoinfinnegan

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Posted

How could it be improved? and: Should it be mandatory to leave a review?

It’s difficult to say.

I was thinking that perhaps Fiverr needs to “take ownership” of reviews again.

What I mean is that Fiverr should make buyers more aware of what leaving a review does. If buyers were more aware of review power they would be more likely to leave one, for better or worse! As a seller, when I buy I know that reviews are important to the sellers but others may not. Approx 40% don’t leave reviews.

It would help to point out that honest reviews help the whole site, other buyers as well as sellers.

At the moment, sellers have more ownership of reviews. Sellers will ask specifically for a 5 star review (not just a review), sellers actually used to cancel orders for anything less than 5 stars until this option was taken away, sellers will ask (and even harass) buyers about why they lost a star or half a star. Sellers seem to believe they are owed 5 stars. I am comfortable enough with my work to say that while I aim to deliver 5 star quality every time, it is likely that sometimes I don’t. Does that mean I should get less favorable ranking than the seller who pushes and pushes their buyers to leave them 5 stars? Which buyer had a better experience and is likely to buy here again?

Fiverr review credibility is very low. Not just in my opinion but on many forums and posts about Fiverr. It is well known that sellers (used to) cancel orders for negative reviews. Overall, as a platform, that hurts Fiverr’s credibility. I am glad to see that option stopped and maybe it is the start of a process to take back review ownership.

And maybe sellers could get used to being told their work is slightly less than perfection.

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fastcopywriter Mentor

fastcopywriter

Posted
Posted

it would be better for him not to rate you if he can’t give you 5 stars.

Just looking over the comments here again and this one just hit me.

Not getting a rating is actually better than getting 4 stars…

That alone shows how the review system is not working.

Well, we could go back to the good old days of thumbs up, thumbs down, or maybe three ratings: Good, Neutral, Bad. I think that would be less confusing than 1-5 stars.

The reason I write that not getting a rating is better than 4 stars is because 4 stars can lower your rating, but a no rating won’t. No rating is harmless.

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adsensewizard Proficient

adsensewizard

Posted
Posted

Well, we could go back to the good old days of thumbs up, thumbs down, or maybe three ratings: Good, Neutral, Bad. I think that would be less confusing than 1-5 stars.

The reason I write that not getting a rating is better than 4 stars is because 4 stars can lower your rating, but a no rating won’t. No rating is harmless.

I wish it was just a simple 1-5.

But buyer is asked to leave a comment and rate three different aspects from 1 to 5.

I do miss the thumbs up or down. Doesn’t need to be so complicated. I too never review anymore because it’s so time consuming.

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Guest kate_johnson

Guest kate_johnson

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Posted

In my view, the issue is not so much the rating system as it is the impact of that system. Sure, it is flawed but well, that is to be expected. Point is, to the seller, the rating system is damning. Anything less than 5 and you are gutted. Even then the impact is felt more by those with fewer orders.

To the buyer, however, even if an effective rating system was put in place, there still wouldn’t be much impact (or at least I don’t think there would be). Consider this, would it really matter to a New Arrival whether the buyer was rated as having poor communication? Sure, it might matter to an accomplished seller but all the buyer has to do is scroll down to a New Arrival, more so one who is none the wiser, and still get the service.

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nipisingh Newbie

nipisingh

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Posted

I got my first 4 star rating.

It wouldn’t be very interesting to me if buyer didn’t write:

“Thank you very much for the XYZ you made for me! I’ll consider you again for my next XYZ .”

I asked buyer:

“Why aren’t you completely satisfied?”

And he replied:

“I didn’t review you as “not completely satisfied”. I am completely satisfied. Was it the very best? Was it exceptional? No, I don’t believe it was. For other people, maybe it would be but I already knew over 95% of what was on that report.”

Questions for sellers are:

  1. Do you try to find out why buyers didn’t give you 5 stars?
  2. Do you offer them free revision or additional services in order to get 5 star rating?
  3. Is there anything else you would do when you receive less than 5 star rating?

Question for buyers:

Do you take into account Positive Rating of the seller or just rating of a particular gig?

I got my first 4 star rating.

It wouldn’t be very interesting to me if buyer didn’t write:

“Thank you very much for the XYZ you made for me! I’ll consider you again for my next XYZ .”

I asked buyer:

“Why aren’t you completely satisfied?”

And he replied:

“I didn’t review you as “not completely satisfied”. I am completely satisfied. Was it the very best? Was it exceptional? No, I don’t believe it was. For other people, maybe it would be but I already knew over 95% of what was on that report.”

Questions for sellers are:

  1. Do you try to find out why buyers didn’t give you 5 stars?
  2. Do you offer them free revision or additional services in order to get 5 star rating?
  3. Is there anything else you would do when you receive less than 5 star rating?

Question for buyers:

Do you take into account Positive Rating of the seller or just rating of a particular gig?

4 Star is a good rating but if you will try to get 5 ***** from the same buyer you might be lost 4 stars as well. So don’t try to make the buyer more irritating because they are also the entrepreneur and they also facing a lot of market challenges at the same time where you asking ask them to change their rating.

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  • 11 months later...
degreatmyke Newbie

degreatmyke

Posted
Posted

It’s annoying, but one has to remember that 4 stars is pretty good anywhere else. For an established seller, it shouldn’t be remarkable; if it’s your first ever review or you don’t have a lot of reviews, it can be disastrous (e.g. not being able to access BR).

Personally, I let them slide although I might make a snide comment if they were difficult. I did try very hard once and the whole rigmarole ended with “actually, I like the OC better” but by that time the something had passed, they didn’t know how to edit and they couldn’t and… fookit for a game of soldiers.

I only challenge 1-star reviews now. Mainly because they’re complete baloney.

I quite agree with you, emmaki. pretty nice comment

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