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Feedback removal policy

kanishkaseo

By kanishkaseo
in Lounge

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serban95 Newbie

serban95

Posted
Posted

I had a problem with a buyer who wanted more work for a very cheap price.
I delivered his first order, I got my 5 star review and after that he proposed me to do another order which implies even more work for the same price. I politely declined and he changed his review from 5 stars to 1 one star.

It may be a good solution (in my case) but I also know that buyers can do mistakes when they use review feature so in this case I hate this feature :))

What I am trying to say is that it is a good solution to stop buyer threat sellers if they don’t want to do more work (after the order is delivered, feedback received) that’s it!
But I think Fiverr CS should make and notice the difference between a simple mistake and a bad intention/threat.
I would not feel ok at all if a 1* review is showing in my feedback, especially if I don’t deserve that which in this case Fiverr should take action!

kamran1400aw Rookie

kamran1400aw

Posted
Posted

The problem is not at fiverr end. Basically when someone place an order fiverr reserve that money for us. Now If you deliver that gig successfully they will pay you and everything works like a charm BUTTTT If some place an order without reading Gig description and they don’t get what they want. This is where problem starts. As i said above fiverr reserve that money. That means they do the banking process for you. If you cancel any order that mean’s they have to return that amount back to Client. All this cost them in the form of international transaction charges plus off-course work load at their financial team. So basically they can not introduce this system of rejecting any order because it will cost them.

Now If the client is not happy with the final results just because they don’t get what they want. He/She will defn. give you low rating or Negative feedback. Since people are making alot of money on fiverr. They are trying to give a better results in best possible way. I think they should first introduce something that before placing any order. Buyer must contact the seller.
If everything is according to plan then i don’t see any reason asking for feedback review.

Quality works always pay off and if you get one negative feedback and it hurts your rating. IM sure you will work even harder to give the best possible results.

misscrystal Grand Master

misscrystal

Posted
Posted

I can’t speak for others but in my case as I’ve said repeatedly on the forum, there has been a bug on the fiverr mobile app that puts only 4.3 stars after the buyer puts 5 stars, and then there is no way to correct it.

In such a case I am not allowed to ask the buyer if there was anything wrong, as I normally have done. And they usually are not aware of what has happened, that in spite of giving me 5 stars, it is only showing as 4.

So it puts me in an unfair and impossible situation. I have heard this happens to others too.

vintagedesign90 Newbie

vintagedesign90

Posted
Posted

So this knew option is kinda double edge sword. It is great for sellers who want to sell quality product here on fiverr but if someone fixes the issue with the buyer even then one has to live with that negative review…

emasonwrites Apprentice

emasonwrites

Posted
Posted

I’ve been on Fiverr for three years. At no point has us, their sellers, hating something ever caused them to undo a change they’ve made on the website. We ALL hated the switch from thumbs up/down to five star ratings. We screamed about it for months. We all went to the blog post where they announced it and asked them to reconsider. All they did was change one of the criteria to be slightly less ambiguous.

I hate to be defeatist, but you there’s no point in screaming that we hate a change they’ve made when past performance proves that they don’t care what the people who make them money think about those changes. People will still use Fiverr. They might lose every real seller they ever had and be left with only scammers, but they’ll still make money.

The only thing we can do is learn how to adapt or abandon ship.

misscrystal Grand Master

misscrystal

Posted
Posted

Changes for the better to help sellers, good.
Changes for the worse to harm sellers, bad.
Happy seller=happy site.

What purpose does this new change serve? I can’t figure out what is going on.

If a buyer is unhappy, why can’t a seller make it right for them?

adsensewizard Proficient

adsensewizard

Posted
Posted

Worst changes ever! First I thought it’s okay. But now I’ve seen and heard many buyers abusing the system because there’s no seller protection anymore. Now you can basically review the weather outside instead of the service you’re leaving the review on.

And what’s more unfair is that if buyer requests something your description says is not included, and they leave a review because you didn’t provide that, there’s nothing support will do for you. That is basically blackmailing, and totally OK according to rules!

Mainly new sellers are greatly affected by this and those that put crazy amounts of time and love to each order. Other sellers not so much. But if I were to leave, it would be because it’s simply unacceptable.

Good sellers may leave after being abused and only buyers and bad sellers remain that deserve the abuse.

What will become of Fiverr then? Surely not a great reputation boost.

  • 1 month later...
kickgom Enthusiast

kickgom

Posted
Posted

Worst changes ever! First I thought it’s okay. But now I’ve seen and heard many buyers abusing the system because there’s no seller protection anymore. Now you can basically review the weather outside instead of the service you’re leaving the review on.

And what’s more unfair is that if buyer requests something your description says is not included, and they leave a review because you didn’t provide that, there’s nothing support will do for you. That is basically blackmailing, and totally OK according to rules!

Mainly new sellers are greatly affected by this and those that put crazy amounts of time and love to each order. Other sellers not so much. But if I were to leave, it would be because it’s simply unacceptable.

Good sellers may leave after being abused and only buyers and bad sellers remain that deserve the abuse.

What will become of Fiverr then? Surely not a great reputation boost.

I agree with you, you cannot even request a feedback removal or a rate change even when the buyer abuse. i’ve had a buyer that has given bad rates to every seller according to what he said to me argumenting all sellers are bad on fiverr, he gave me a bad rate too saying i copied the job done, i send proof of my skecthes and a video showing there is any images like the one i’ve sent, i ask him for a proof and he agreed he was wrong but i cannot o anything now even when he agreed, i don’t want to contact customer support as lately they do nothing about it, lats time i’ve received a warning…it is unreal even when i have proof of this and the seller agreed

  • 2 weeks later...
arsalanhassan Newbie

arsalanhassan

Posted
Posted

I know I hate that policy now we have to very care full 🙂
Give you buyer some bonus and make him happy at the end of the order 🙂
For example if you give me 5 star rating and nice review i will give you this bonus 😃

Guest offlinehelpers

Guest offlinehelpers

Posted
Posted

I know I hate that policy now we have to very care full 🙂

Give you buyer some bonus and make him happy at the end of the order 🙂

For example if you give me 5 star rating and nice review i will give you this bonus 😃

No, you can’t do that - it’s feedback manipulation.

Give them something nice as a bonus without mentioning feedback by all means.

Anna Explorer

Anna

Posted
Posted

No, you can’t do that - it’s feedback manipulation.

Give them something nice as a bonus without mentioning feedback by all means.

@offlinehelpers Oh I see you changed your pic 😕. It was nice to finally see a face next to your name.

Can I just say you are one of the nicest and most helpful people here on the forum :hugging:

Guest offlinehelpers

Guest offlinehelpers

Posted
Posted

@offlinehelpers Oh I see you changed your pic 😕. It was nice to finally see a face next to your name.

Can I just say you are one of the nicest and most helpful people here on the forum :hugging:

@annai80 Thank you so much!

I may put the picture back - I’m trying different ones out - I don’t take a good photo I’m afraid. If I don’t have my eyes shut, it’s the glare off my glasses! I was worried it would scare the buyers away! Photo back!

But thank you for thinking of me, and for your kind words - I really do appreciate it!

fonthaunt Proficient

fonthaunt

Posted
Posted

@annai80 Thank you so much!

I may put the picture back - I’m trying different ones out - I don’t take a good photo I’m afraid. If I don’t have my eyes shut, it’s the glare off my glasses! I was worried it would scare the buyers away! Photo back!

But thank you for thinking of me, and for your kind words - I really do appreciate it!

I wear glasses too and I used to have a better picture up, but I decided to switch it for my logo out of boredom. I had people tell me they liked the first picture better. I like yours too and I think it’s a great pic, you look so friendly, I think people were advising us right!

Thanks for all your awesome comments on the forum. We welcome your picture and your help! Your username is quite accurate. 🙂

Guest offlinehelpers

Guest offlinehelpers

Posted
Posted

I wear glasses too and I used to have a better picture up, but I decided to switch it for my logo out of boredom. I had people tell me they liked the first picture better. I like yours too and I think it’s a great pic, you look so friendly, I think people were advising us right!

Thanks for all your awesome comments on the forum. We welcome your picture and your help! Your username is quite accurate. 🙂

Thank you for the vote of confidence! It is very kind of you!

Thanks to all mods for the actions taken on this thread on my behalf as well - I do appreciate it!

Cheers for now.

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