How is "RESPONSE TIME" calculated? [ARCHIVED]

[sisterstalk]

I currently have a 44 day response time displaying on my page on the new version of Fiverr. That’s incorrect. It never takes me more than a day to respond to a buyer.



I know at one time, my Fiverr INBOX showed that I had 1unread email, but I could never find that unread email after going through my entire box. That notice sat there for over 3 months then suddenly disappeared when I switched to the new Fiverr. Could that have something to do with my response time sitting at 44 days?



Does anyone know exactly what counts in your response time? Is it the amount of time it takes you to respond to inbox messages, or the amount of time it takes you to respond to new orders? Is it a combination of both?

[nunotmp]

I am not sure if it is message because I have over 700 unread messages(It is just impossible to get to them) and I have a response time of 3 days.

[sisterstalk]

Thanks, Nunotmp.

[sisterstalk]

According to Fiverr, your “RESPONSIVENESS” is:



"the time it has taken for you to respond to inquiries from each unique user within the past 30 days."



WHAT inquiries exactly? Inbox inquiries? Inquiries posted on your sales pages - before AND after the sale?



If nunotmp has 700 unread messages and a response rate of 3 days, then it can’t be inbox inquiries - unless the majority of those messages were sent over 30 days ago. Fiverr says it only looks at your responses for the past 30 days.

[nunotmp]

If it only counts the past 30 days I wonder why you have a response time of 44 days. Thats weird.

[sisterstalk]

Thanks! Reporting it now.

[virtualgirl2010]

I’m in 18 days response time, hope they can reset this field to zero for the new fiverr 🙂

[wordpress_seo]

my response time keep climbing, yesterday was 10 days, now it is 11 days. although i usually read the message within hrs.



How do they calculate it? do we have to write every message back on every inbox message until potential buyer not responding?

[seohut]

It’s showing incorrect data, I think so, me usually respond within hours but my response time 13 hours :-?

[kevinwil]

@virtualgirl2010 your response stat should be fixed now.

[mark74]

@kevinwill: just a question: is response time computed with “time between a buyer writes me and I answer him” or with “time between a buyer writes me and I read his message”?

If it is the first I think it’s not correct, because my buyers many times write me just to thank me or sending messages I don’t need to reply…

[wordpress_seo]

yes, i think this feature not really needed. I mean if someone just spam you, you don’t need to respond them, just report them… now that would also calculate into the respond time



instead of that, why not just implement some kinda of online and offline function to each users, so buyers know who is online and who is not.

[jessieonline]

Hi fiverr buyers and sellers! am new on fiverr and i got one respond two days after my gigs setup but i can’t access or respond back why? pls can somebody good on fiverr help me out.

[voiceoverwork]

@jessieonline

Hi and welcome.



Since you are new;

• Use a real profile photo, not one from the Internet about European Car Insurance.
  
  
• Try clearing your cache and browser.
  
  
  
• Try a different browser.
  
  
  
• Contact Fiverr Support.

[sterling_wilson]

At first I Liked this feature. Now sometimes the bugs. Can Be Frustrating. I have a response time. This month of 3 hours. However The response rate shows. 100%

[friendlywebguy]

Reply to @voiceoverwork:
“European Car Insurance”

That is so funny. How did you know where that profile pic was from?!?!

[retweetbird]

I have a response time of 1 hour, hence I can say it is how quickly we respond to buyers or pending messages

[fonthaunt]

Reply to @retweetbird: This is an old thread. 2014. Someone else bumped it up with an unrelated reply.

[sanmeet]

It is the amount of time takes you to respond to inbox message…Surely … and if you are confused you have to contact to http://support.fiverr.com

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