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What should I do when the problem is from buyer but she kept blaming us


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I have a problem with buyer. She wanted a Powerpoint presentation converted to video format. And we’ve already done it and delivered her a mp4 video.

She loved it but the problem is that she had problem with uploading the video to Saleforce Sharepoint. She said she couldn’t put it in there. Our video is completely qualified, mp4 is acceptable for Saleforce Sharepoint, and the video size also doesn’t over maximum.

I have no idea what’s wrong here and she blamed it on me.

What should I do now?

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