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Response rate


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My response rate is currently showing at 50% for some unknown reason. Going back over the last 30 days I only have one message I haven’t replied to. That was because the order was completed and the buyer simply sent me a last message to say good job. As I understand it, that shouldn’t even count in the response rate. I always respond within 24 hours and only 4 of the messages were from new buyers anyway, which is much less than 50% of my total messages.

Basically, the rate is totally screwed up. I’ve noticed that it has been for quite some time.

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