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Communication is the key to success!


homeestates

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As a seller and a buyer on fiverr I have found that communication levels are much lower than I would expect. Having worked in many industries over a long period of time I know the value of communication, but it doesn’t always exist on fiverr. Here are my tips-

As soon as you get an order through, send them a message. Even if it is a quick “thank you. I’ll get back to you soon.” The void of communication makes buyers nervous.

Read the gig instructions as soon as possible and ask questions if you son’t totally understand. The idea that is in the buyers head may not come thorough on paper very well. This will clear up misunderstanding, stop any revisions and protect your ratings.

If it is a long job then don’t just go away and forget to communicate. If you have an order that is 10 days plus then send little updates so the buyer doesn’t think you have forgotten them.

As I say, communication is king.

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I have been a buyer on Fiverr for almost 1.5 years now and I have never been more frustrated with the lack of communication by the sellers I have placed orders with in the past 2 weeks.

It took 2 days out of a 4 day job just for the seller to acknowledge my recent order.

I am at the point that not using this service in the future is a foregone conclusion.

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You’re kidding, do you have any idea how many buyers won’t order without asking me if they can order? Jesus F. Christ, I am sick of constant communication. Even when these people place an order, they still message you asking if you got their order. I told one guy, “if you can see your instructions, then I got your order.”

Communication is overrated. This isn’t real estate, you’re not closing a multi-million dollar deal, you’re not an account executive prospecting over cocktails.

You’re a seller on Fiverr, all you have to do is.

  1. Get an order
  2. Deliver the order

That’s it. You can always say thank you, even tell them about your order services, but my advice is keep communication to a minimum.

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I’m down with this. Although if someone wants to drop 20 separate gigs on me all at once on a subject I barely know, it would be appreciated if sellers could communicate their needs beforehand. It swings both ways. But no, it’s all customer is king and we’re but their pitiful lackeys who ask how high when asked to jump, isn’t it?

That’s the real subtext of this supposed advice, imo.

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To me the customer is King only if he pays me, tips me, and hires me again. 🙂

Either way, I don’t say much, otherwise I might say something offensive. Sometimes I’m very truthful and that gets me in trouble. Nowadays if someone has a bad idea, I just work with it. It makes me sad, though, there are people with horrible business ideas. How can they live with themselves? How will they feel when they fail? Maybe they have bigger gonads than me. 🙂

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Yes, those customers will always get priority. I get you on the “sharing opinions”. I try not to let it show to buyers, as I need to tick all the “help me please, I’ve done everything” boxes for CS should I need them. Even though it would be far more in character to tear them a new one.

As for people with appalling business ideas, the less said the better. Probably quite a lot of them are outsourcing as well. Clueless outsourcers are, I imagine, the bane of most seller’s lives here alongside the naive “I have a brilliant product. It’s a pink toolbox for girls!” kind of people.

No gonads required, just opportunism and a lack of thought and business plans. You can see the same here on the forums from sellers asking how to make their first sale, is it possible etc.

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Communication is only king if it involves a buyer asking me if I have the time to do their order- especially if it is a cretin who expects a ten-article order to be delivered in the time my gig states it takes to deliver a single article.

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  • 4 weeks later...

I think that we are here to fill a need. The customer obviously doesn’t know a great deal about what they want or what you can deliver until they have tried you.

They don't have the required skills or they would have carried it out themselves. Having worked in other industries I know the difference communication can make. The lack of communication causes people to give you lower ratings, be less likely to give a tip and be contacting you with questions like “do you have my order?” If you sent a quick message to say “thank for the order, I’ll be in touch soon.” or similar then your customers mind is at rest. 

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I agree with you but I observe that some top sellers don’t have much time for conversation as they may have plenty order to be delivered. And moreover, buyers don’t wast much time as well because the market is competitive so it’s easy for buyers to switch seller

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  • 3 weeks later...

I think a different kind of dynamics is in play here - when you’re small, you feel the pressure to provide something that goes above and beyond the basic offer, hoping that this will lead to a good rating and a potential repeat customer.

But, as you grow and you witness a steady stream of new customers, I believe that most slowly start to lower their notion of what it means to go “above and beyond” - I’m certain that no one who is successful doesn’t underdeliver, but the extent of overdelivering almost certainly drops over time and with a growing demand (at least in my view).

I think that the same applies to the level and extent of communication. Ideally, the difference between that starting place when you’re small and when you’re a lot bigger is not too big.

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  • 1 month later...

Hello all !!!

This article is specially for sellers.

I am an experienced freelance worker but actually new to Fiverr. I have heard so much about it from my friends, who are working as sellers here, most of them are successful, level sellers. I was really motivated by them so I decided to join Fiverr as a freelance seller.

I opened my account and created my gigs just 2 days back and already I completed my first sale and having conversation with some of the potential buyers/clients.

I recently came to know that many of the sellers are complaining that they are not getting sales. Whereas I got an instant success. What does it mean ? Am I someone special? Extra talented? Lucky?

The answer to all those question is, NO.

I am just a regular seller just like you who abide by the rules, terms of Fiverr and provide decent services. So what differentiated me from other sellers?

It is nothing but my communication skills. Here in Fiverr, most of the buyers use English as their first language to communicate. A majority of them are from USA, UK, AUSTRALIA, CANADA ETC, where English is the first language. So, when they come to Fiverr seeking help from professional freelance workers, they expect to work with not only skilled people, but also smart ones. A lot of the sellers are really skilled, but their communication skill is not up to the mark. One of my buyers responded to my bid after rejecting 15 bids before me, and awarded me the job. Before he accepted my proposal, he just said

“So far you’re the only person I’ve spoken to who can type in proper English”

This is not good as a sellers perspective. If your buyers are rejecting you because you can not communicate properly, this will hurt not only you as a freelance worker, but also Fiverr in the long run. Buyers will be demoralized if they can not make you understand their project properly, how would they expect a good quality delivery then ? This results in bad reviews and quarrels between buyer and seller. Nothing good comes out of it.

So, for sellers, specially for new ones, try to improve your communication skills along with work skills. In the end, your client can offer you the job rejecting someone better than you, if only you can convince him/her that yes, you understood him properly and can deliver him exactly what he wants. 

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You say that, but the first thing I see on your gig is this,

" Customer satisfaction is all I care."

No offence but your gig should be close to flawless if you’re preaching about communication skills.

Not to mention you offer a gig written in english and your gig is full of mistakes. I say again, not an attack, just no need to preach when you don’t have a leg to stand on.

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  • 2 weeks later...

Well, Thank you so much for your opinion. I will take this as a constructive criticism.

But, you didnt get my forum actually. Rather you attacked me with my gigs. I know what I wrote in my gigs. I am fluent in speaking English, and i follow a rather casual tone while communicating with others. But I know how to describe myself and my work. So I know I have a leg to stand on and that is why I am sharing my opinion.

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Hello,
If you are offering writing gigs you do need to use flawless English and yours has mistakes.

I would love to know why so many who are not native English speakers have writing gigs. People are unaware they make mistakes in their written English it seems.
I don’t want you to get bad reviews and if you sell writing gigs you are bound to. Please understand this is not said to be mean but simply to offer this as a suggestion.
This in your profile is quite to the point: All the courses that I have done did not make me better

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I think it may also be useful to point out that by using the forum, we’re each extending our brand - not only in our use of English - of course a level of relaxation is expected in forum posts.

However, we’re also representing ourselves and our attitudes, manners etc. - we can be judged by potential buyers who are reading the forum, just as much as when they’re viewing our gigs.

How we present ourselves on here is just as important as on our gigs, communicating with buyers etc. 

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