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Question about rejected delivery


jjonesbooks

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I’m looking for advice on how to handle a delivery that’s been repeatedly rejected. The first two times, I provided revisions (though only one was included in the order). The final time I sent the delivery, I explained that I’d done my best, but the buyer would have to purchase more words if he’d like me to provide all of the additional details he requested.

Now he’s rejected the order for the third time, and says he is dissatisfied and will just rewrite it himself. Fine, but the order is still open and is now showing that it’s late (although he doesn’t actually want another revision). I’ve explained the situation to him (that rejecting my delivery leaves the order open) but haven’t heard back.

What are my options here? I’m assuming he’s leaving it open so that he doesn’t have to pay, although I completed the work he originally requested.

I’ve contacted CS and asked if they can change the delivery status, and they’ve just told me to explain the situation to the buyer, which I’ve already done with no results. While I don’t really want the potentially-unfair review this buyer would probably give me, at least that would be a legit use of the system. My other options seem to be to try for a mutual cancellation, or to just leave the order open indefinitely, but will that eventually show as a late delivery on my part? Thanks for any insight.

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The late delivery warning doesn’t count after the initial delivery, so no need to worry about that stat. This may turn into an endless game of cancel/uncancel, or end up in a bad review, but those are your two options at this point. If the possible future review is untrue (made up, for example), then CS will remove it. Following up on CS advice so far, I would send an invoice for the extra work as per your prices and explain it. Of course, it’ll be rejected–but you are following their advice, and of course, it may help to make that nasty review a little untruthful and unfair. (“horrible work and greedy, asking for more even after I panned her work as unusable!”). I suggest getting to know the TOS inside out and finding a chink of light.

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Thanks so much for your replies! Interesting that everyone would handle it differently. 🙂 I’m thinking I’ll probably cancel, not just because of the potential for the bad review but also just to end the situation. If it were a bigger order I would do the “deliver it again and again” method though…it’s pretty unfair to just to lose the money.

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