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May not be contacted at this time


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This isn’t really a bug, but I’m not sure what your situation is since you didn’t give enough info. Did you actually place an order with someone and now you are getting that message? Or, were you just talking to the seller about an order but didn’t place one yet?

If you already placed an order, you do have recourse. Either the seller was banned from Fiverr (therefore you can’t contact them because they are gone) or they blocked you. In either case, IF you already ordered, contact Customer Support and send them screen shots of everything you can. Ask them for a refund. They can help you.

If you did not place an order yet, there is nothing you can do. You will need to find another seller to work with.

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