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Question by tipping


Guest tanyapligina

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Guest tanyapligina

Hello.
Sorry for my bad english 🙂
Help me please. I got a tip. But there are none in the account. The money for the executed order is. I can get them today.
But I do not see there the tip. What did I do wrong? Maybe you need to press any buttons?

Thank you
Tanya

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Guest tanyapligina

Yes. Buyer leave a tip at once. Payment for the executed order is already in my account. But there is no tipping.
Tips are displayed on the page of the income?
6,16 - This is a fee for the basic package and additional services. Tipping is not visible.

http://www.imageup.ru/img185/thumb/tip12559094.jpg

http://www.imageup.ru/img185/thumb/tip22559095.jpg

http://www.imageup.ru/img185/thumb/tip32559097.jpg

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Guest tanyapligina

$20 is a basic package + $4 extra service + $4 tip. This $28.
I have a balance of $24. Tipping lost somewhere. 🙂

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In your screenshots you are showing an order that completed on Sept 15 for $30, $24 after commission. That part is as you stated above. The tip screen shot says Sept 22. I don’t know if it is the same buyer or not, it could be, buyers are allowed to come back and tip later. Either way, though, that $24 would have cleared on a totally different date than the $4 tip you show in those shots. I can’t really tell anything else from this - it hurts my brain. 🙂

You can always contact Customer Service to check, but usually when you add everything up total it comes out right. I’m not saying there is no way to have a mistake, but it is very, very rare on payments. Tips are always processed separate from orders.

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