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Response Rate Keeps Going Down Even Though I Answer All [ANSWERED]


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I was at 100% and nearly every day, my response rate goes down by 1%. The thing is I answer each and every message I receive AND I answer a vast majority of inquiries within 15 minutes to three hours. The longest time I have taken to respond is about 8 hours.

So why does the response rate keep on decreasing?

It’s honestly quite frustrating. I don’t like being penalized when I’m not doing anything wrong.

Has this happened to anyone else?

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