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Why are my Gigs marked as late?


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I’ve been delivering a few gigs now. I am a bit confused as how the countdown works. I am delivering videos. I offer people 1 change with a 3 day delivery time. I have done some custom order where I offer 1 day delivery time. I make the delivery on time but after they ask for a change my order is marked as late. Does the second change also have to be done within the first 24 hours regardless of when they ask for the change? I have a lot of happy customers with 100% 5 star ratings but my delivery % goes down from time to time. Not great for people checking me out for the first time.

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