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Response rate is RED?


logo_her

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  • 1 year later...

I too have similar issue. But I reply within 24 hours always. Still it is reducing for every message I receive. If the buyer couldn’t see it, then no issues. Seeing something red daily worries me out.

The response rate resets every 30 days. So as long as you make sure to reply to all messages timely, there’s that silver line on the horizon to get rid of the red. 🍀

Oh, and in case the drop started after you got one of those spam messages fiverr blocks for you, which should not affect your rate, that might be the reason, there’s a bug with that affecting some people, I get that from time to time, in which case you can send a ticket with screenshot of that message to Customer Support and ask them to set the rate back to be correct again.

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